{"id":13616,"date":"2024-07-04T14:06:08","date_gmt":"2024-07-04T13:06:08","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=13616"},"modified":"2026-01-08T13:03:46","modified_gmt":"2026-01-08T13:03:46","slug":"customer-handoff","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-handoff\/","title":{"rendered":"Brand New: Customer Handoff"},"content":{"rendered":"\n<p>With design, development and deployment done, you can now quickly and easily hand over control of a website&#8217;s <a href=\"https:\/\/www.20i.com\/web-hosting\" data-internallinksmanager029f6b8e52c=\"16\" title=\"web hosting\">web hosting<\/a> to your client (including the billing), with our brand new \u2018Handoff\u2019 feature.<\/p>\n\n\n\n<p>Handoff seamlessly passes ownership of a hosting package directly to your client&#8217;s own 20i account, without any downtime or data loss.<\/p>\n\n\n\n<p>No more messing around with manual data transfer, FTP, MySQL databases, ZIP files or DNS.<\/p>\n\n\n\n<p>Plus, you\u2019ll receive a \u00a3\/$25 commission from us when a service you handoff is renewed.<\/p>\n\n\n\n<p><strong>Note: <\/strong>Your client will either need an existing 20i account or to create a <a href=\"https:\/\/my.20i.com\/signup\" target=\"_blank\" rel=\"noreferrer noopener\">free My20i account<\/a>, and let you know the email address they used to create the account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to use Handoff<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Transfer ownership of a website to your client with Customer Handoff\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/c73Dy4-W3ZM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Click \u2018<a href=\"https:\/\/my.20i.com\/services\/hosting\" target=\"_blank\" rel=\"noreferrer noopener\">Manage<\/a>\u2019 under the Manage Hosting icon in My20i. Navigate to the package you want to give them control over, and click \u2018Options\u2019<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"661\" height=\"407\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2024\/07\/Handoff.png\" alt=\"\" class=\"wp-image-13617\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2024\/07\/Handoff.png 661w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/Handoff-300x185.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/Handoff-370x228.png.webp 370w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/Handoff-270x166.png.webp 270w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/Handoff-570x351.png.webp 570w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/Handoff-150x92.png.webp 150w\" sizes=\"auto, (max-width: 661px) 100vw, 661px\" \/><\/figure>\n\n\n\n<p>Choose \u2018Handoff\u2019 and follow the on-screen instructions to initiate the process. <\/p>\n\n\n\n<p>Simply choose the specifications and optimisations of the Managed Cloud Server for your client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cloud platform: 20iCloud, AWS, GCP<\/li>\n\n\n\n<li>Server spec\/size<\/li>\n\n\n\n<li>Data centre location<\/li>\n\n\n\n<li>Server optimisation (PHP, WordPress, Laravel etc.)<\/li>\n\n\n\n<li>Timeline Backups Pro<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1786\" height=\"571\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2024\/07\/20i-package-handoff-ui.png\" alt=\"\" class=\"wp-image-13618\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2024\/07\/20i-package-handoff-ui.png 1786w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-300x96.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-768x246.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-1536x491.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-400x128.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-800x256.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-832x266.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-1664x532.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-1248x399.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2024\/07\/20i-package-handoff-ui-150x48.png.webp 150w\" sizes=\"auto, (max-width: 1786px) 100vw, 1786px\" \/><\/figure>\n\n\n\n<p>Once you&#8217;re happy, click &#8216;Submit&#8217;. <\/p>\n\n\n\n<p>Your client will receive an email from us to then log in to their 20i account and complete the purchase (with the server already in their account&#8217;s basket). <\/p>\n\n\n\n<p>The Cloud Server is built, and the package gets handed off to your client. <\/p>\n\n\n\n<p>Simple!<\/p>\n\n\n\n<div class=\"su-note\"  style=\"border-color:#e5cb4c;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#ffe566;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">Like that image? Find that and loads more like it on our <a href=\"https:\/\/www.instagram.com\/hostedby20i\/\" target=\"_blank\" rel=\"noreferrer noopener\">20i Instagram page<\/a>.<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"With design, development and deployment done, you can now quickly and easily hand over control of a website&#8217;s&hellip;","protected":false},"author":13,"featured_media":17331,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[46],"tags":[50,57,79,70],"class_list":{"0":"post-13616","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-20i","8":"tag-20i","9":"tag-web-design","10":"tag-web-development","11":"tag-web-hosting","12":"cs-entry"},"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2025\/10\/Customer-handoff-no-title.png","author_info":{"display_name":"Matthew Telfer","author_link":"https:\/\/www.20i.com\/blog\/author\/matthew-telfer\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/13616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=13616"}],"version-history":[{"count":7,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/13616\/revisions"}],"predecessor-version":[{"id":18199,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/13616\/revisions\/18199"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/17331"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=13616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=13616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=13616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}