{"id":17561,"date":"2025-11-14T09:35:32","date_gmt":"2025-11-14T09:35:32","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=17561"},"modified":"2026-02-17T15:01:52","modified_gmt":"2026-02-17T15:01:52","slug":"support-that-sets-the-standard","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/support-that-sets-the-standard\/","title":{"rendered":"Support that sets the standard: 20i achieves the highest PC Pro score across all categories"},"content":{"rendered":"\n

We\u2019ve always known that truly great hosting is about more than just fast servers. It\u2019s about people.<\/p>\n\n\n\n

For the third year running we’ve been named Best Web Host<\/strong> in the PC Pro Awards! \u27a1\ufe0f Read the full results here<\/a>.<\/p>\n\n\n\n

But this year, the award comes with an achievement that we feel truly sets us apart: a 99% score for Customer Service<\/strong>.<\/p>\n\n\n\n

The Highest Score in the Entire Awards<\/h3>\n\n\n\n

The 99% score isn’t just the best in the hosting category, it was the highest score awarded to any business <\/strong>across all categories in the entire PC Pro awards! <\/p>\n\n\n\n

No other company, in any industry, achieved a score this high.<\/p>\n\n\n\n

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  1. Best Web Host: 20i 99%<\/strong><\/li>\n\n\n\n
  2. Best Online Retailer: PRINTERLAND 96%<\/li>\n\n\n\n
  3. Best PC Manufacturer: PC SPECIALIST 95%<\/li>\n\n\n\n
  4. Best Broadband ISP: ZEN 95%<\/li>\n\n\n\n
  5. Best NAS Manufacturer: QNAP 92%<\/li>\n\n\n\n
  6. Best Digital Voice Supplier: ZEN INTERNET 91%<\/li>\n\n\n\n
  7. Best Router Manufacturer: DRAYTEK 91% & UBIQUITI 84%<\/li>\n\n\n\n
  8. Best Cloud Storage: PROTON DRIVE 91% & BACKBLAZE 88%<\/li>\n\n\n\n
  9. Best Laptop Manufacturer: APPLE 89%<\/li>\n\n\n\n
  10. Best Tablet Manufacturer: APPLE 86%<\/li>\n\n\n\n
  11. Best Mobile Data Provider: GIFFGAFF 83%<\/li>\n\n\n\n
  12. Best Monitor Manufacturer: BENQ 83%<\/li>\n\n\n\n
  13. Best Smartwatch Manufacturer: HUAWEI 82%<\/li>\n\n\n\n
  14. Best Phone Manufacturer: ONEPLUS 81%<\/li>\n\n\n\n
  15. Best Printer Manufacturer: BROTHER 80%<\/li>\n<\/ol>\n\n\n\n

    This incredible validation from one of the most respected tech publications confirms what we strive for every single day: providing the fastest, most reliable hosting backed by the best support team in the business<\/strong>.<\/p>\n\n\n\n

    We see this every day with the amazing reviews we get on platforms like Trustpilot and G2, often naming the customer support team member who helped them…<\/p>\n\n\n\n

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    What Does a 99% Customer Service Score Mean for You?<\/h3>\n\n\n\n

    When you choose 20i, you\u2019re getting our industry-leading platform AND the peace of mind that comes with knowing you have instant access to genuine, expert support.<\/p>\n\n\n\n

    \u26a1\ufe0f Lightning-Fast Resolution: <\/strong>When an issue crops up you need a solution now. Our 99% score reflects our speed and dedication to finding a resolution as quickly as possible.<\/p>\n\n\n\n

    \ud83e\udde0 Genuine Experts, Every Time:<\/strong> A crucial factor behind this score is that all of our support is 100% in-house. You\u2019ll never be passed off to a third-party call centre or an outsourced team reading from a script. Every ticket is handled by a knowledgeable 20i technician who lives and breathes hosting.<\/p>\n\n\n\n

    \ud83d\udde3 Real Conversation: <\/strong>We treat every customer interaction as a relationship, not a transaction. Our team provides personal, accurate, and proactive help.<\/p>\n\n\n\n

    PC Pro\u2019s stamp of approval validates the passion and hard work our in-house team puts into every interaction. A 99% score for customer service confirms our absolute commitment to our customers is paying off.<\/p>\n\n\n\n

    Why Settle for Less?<\/h3>\n\n\n\n

    In hosting, speed and reliability are essential, but the quality of support is what saves your business when it matters most.<\/p>\n\n\n\n

    Our amazing customer service team is here to help you troubleshoot complex issues, and ensure your online presence is always performing optimally.<\/p>\n\n\n

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    Upgrade your hosting \ud83d\udcc8 Unleash your websites \ud83d\ude80<\/h4>\n

    Build, deploy & manage all your sites\/apps at scale. Use our high-spec cloud servers to ensure blazing-fast load times, every time. Get market-leading speed, security & customer support.<\/p>\n