{"id":18504,"date":"2026-02-17T13:42:25","date_gmt":"2026-02-17T13:42:25","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=18504"},"modified":"2026-03-10T11:33:50","modified_gmt":"2026-03-10T11:33:50","slug":"customer-case-study-queenies-bazaar","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-case-study-queenies-bazaar\/","title":{"rendered":"Customer Case Study: Queenie\u2019s Bazaar\u202f\u202f\u202f\u00a0"},"content":{"rendered":"\n<p>Founded in 2010,&nbsp;<a href=\"https:\/\/www.queenies-bazaar.co.uk\/\" target=\"_blank\" rel=\"noreferrer noopener\">Queenie\u2019s Bazaar<\/a>&nbsp;was born from\u202fAlexandra&nbsp;Hall\u2019s\u202flove for vintage jewellery.\u202fWanting to share that passion with the world, she opened an online shop dedicated to sourcing unique vintage pieces.\u202f&nbsp;<\/p>\n\n\n\n<p>By promoting vintage jewellery, Alexandra highlighted\u202fa more ethical way to shop, reflecting her commitment to being environmentally conscious and encouraging reusing\u202fwhile reducing waste.<\/p>\n\n\n\n<p>As\u202fQueenie\u2019s Bazaar\u202fgrew,\u202fso did\u202fits\u202fproduct catalogue\u202fand customer base,&nbsp;in turn putting&nbsp;pressure on\u202fher website. After\u202fstruggling\u202fwith a hosting provider that offered\u202fonly\u202fthe bare minimum at a much higher\u202fprice, Alexandra\u202fdiscovered\u202f20i\u2019s <a href=\"https:\/\/www.20i.com\/wordpress-hosting\" data-internallinksmanager029f6b8e52c=\"9\" title=\"WordPress Hosting\">WordPress Hosting<\/a>.&nbsp;&nbsp;<\/p>\n\n\n\n<p>With reliable performance and improved support, she was able\u202fto reclaim her time and\u202frefocus on what she\u202floves most,\u202fvintage\u202fjewellery.\u202f\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1823\" height=\"829\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/02\/Queenies-Bazaar-website.png\" alt=\"\" class=\"wp-image-18605\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/02\/Queenies-Bazaar-website.png 1823w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-300x136.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-768x349.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-1536x698.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-400x182.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-800x364.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-832x378.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-1664x757.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-1248x568.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-150x68.png.webp 150w\" sizes=\"auto, (max-width: 1823px) 100vw, 1823px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The&nbsp;problem: A website held \u201cHostage\u201d<\/strong>\u202f\u202f\u202f&nbsp;<\/h2>\n\n\n\n<p>Before migrating to 20i,\u202fQueenie\u2019s Bazaar struggled with frequent downtime and slow speeds.\u202fAs\u202fan Ecommerce brand built on aesthetics, a slow\u202fand\u202funreliable site was negatively\u202fimpacting\u202fher\u202fcustomer\u2019s\u202fexperience.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>Alexandra described her breaking point as:\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThe poor service from our\u202fprevious\u202fhosting company caused unwanted stress on a weekly basis.\u202fMore than\u202fonce,\u202fI\u202fthought\u202fI had to quit. It felt\u202flike\u202fmy website was being taken\u202f hostage.\u201d\u202f\u202f\u202f&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The main friction points included:<\/strong><strong>\u202f\u202f\u202f<\/strong><strong>&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Support that\u202fwasn\u2019t\u202fsupportive:\u202f<\/strong> The\u202fprevious\u202fhost\u2019s only solution to sever-side issues was to\u202f\u201cthrow more money at the problem\u201d.\u202f\u202f\u202f&nbsp;<\/li>\n\n\n\n<li><strong>Stalled growth: <\/strong> Expansion plans were put on hold for years.\u202f\u202f\u202f\u202f&nbsp;<\/li>\n\n\n\n<li><strong>Shared&nbsp;values:<\/strong> \u202fAlexandra wanted a hosting provider\u202fthat match her commitment to sustainability and green hosting.\u202f\u202f\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>By summer 2025,\u202fissues were\u202fescalating daily,\u202feventually\u202fleaving the site unusable.\u202f<\/p>\n\n\n\n<p>\u27a1\ufe0f Knowing she could not continue\u202foperating\u202fthis way, \u202fAlexandra\u202fbegan searching\u202ffor a new hosting provider.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1028\" height=\"903\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/02\/Queenies-Bazaar-website-necklaces.png\" alt=\"\" class=\"wp-image-18606\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/02\/Queenies-Bazaar-website-necklaces.png 1028w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-300x264.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-768x675.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-400x351.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-800x703.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-832x731.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/02\/Queenies-Bazaar-website-necklaces-150x132.png.webp 150w\" sizes=\"auto, (max-width: 1028px) 100vw, 1028px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The solution: A breath of fresh air with 20i<\/strong>\u202f\u202f\u202f&nbsp;<\/h2>\n\n\n\n<p>After receiving a recommendation in a WordPress Facebook group, Alexandra discovered 20i.&nbsp;After conducting her own research amongst web hosts, <strong>20i stood out for our impressive number of&nbsp;positive&nbsp;reviews and our 100% green hosting<\/strong>.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Why Queenie\u2019s Bazaar chose 20i<\/strong><strong>\u202f<\/strong>\u202f\u202f\u202f&nbsp;<\/h4>\n\n\n\n<p>Alexandra wanted a platform that solved all her problems, and 20i could offer that.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WordPress website performance:\u202f<\/strong> Built in WordPress tools<strong>\u202f<\/strong>with\u202fenhanced features.\u202f&nbsp;<\/li>\n\n\n\n<li><strong>Sustainability:\u202f<\/strong> 100%\u202fgreen\u202fhosting platform;\u202fthis\u202faligns with Alexandra\u2019s environmental views.\u202f\u202f&nbsp;<\/li>\n\n\n\n<li><strong>My20i experience:\u202f<\/strong> An\u202feasy-to-use\u202fcontrol panel design, designed to make\u202fwebsite management\u202fsimple.\u202f\u202f&nbsp;<\/li>\n\n\n\n<li><strong>Support: \u202f<\/strong>Provides practical solutions and clear answers, rather than always suggesting she\u202fneeded\u202fto\u202fpurchase\u202fsomething to resolve a problem.\u202f\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u202f\u202f<em>\u201c20i stood out the most. Reviews of 20i for customer support were very impressive, and the\u202fgreen\u202fhosting\u202ffitted our values perfectly. Every single box was ticked. There were no compromises.\u201d\u202f<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A migration that\u202factually felt\u202f\u201cEasy\u201d\u202f<\/strong>\u202f\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p>Despite never having migrated a website before, Alexandra found the process\u202fwith\u202f20i\u202fsimple and easy.&nbsp;<\/p>\n\n\n\n<p>Using 20i\u2019s support guides and&nbsp;automatic&nbsp;migration tool, she\u202fwas able to\u202fmove\u202fher entire website\u202facross\u202fquickly and with confidence.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<div class=\"su-note\"  style=\"border-color:#e4deb9;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#fef8d3;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><strong>The 20i Difference:\u202f<\/strong> We\u202fdon\u2019t\u202fbelieve in migration fees, our migration tools and expert support team are here to ensure your move is fast,&nbsp;automatic&nbsp;and free.\u202f\u202f\u202f\u202f<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The \u202fresults: Focusing back on\u202fgrowing the&nbsp;business\u202f<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Since joining 20i, Alexandra has seen a transformation that has positively shaped both her personal and professional life.\u202fWith the technical side\u202fhandled\u202fby 20i, Alexandra\u202fcan return\u202fto\u202fwhat she loves most, sourcing vintage\u202fjewellery.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>That peace of mind\u202fcomes\u202falongside\u202fclear\u202fday-to-day\u202fperformance\u202fimprovements to\u202fthe\u202fQueenie\u2019s\u202fBazaar\u202fwebsite, giving her a\u202fstronger\u202ffoundation to grow her\u202fbusiness on.\u202f&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Speed, Scale and Savings<\/strong>\u202f\u202f&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Instant Performance Boost:\u202f<\/strong> The website is now faster and more efficient,\u202fcreating\u202fa smoother\u202fexperience for her\u202fcustomers.\u202f&nbsp;<\/li>\n\n\n\n<li><strong>Growing Confidence: \u202f<\/strong>With\u202f20i\u2019s\u202fsupport\u202fbehind her,\u202fAlexandra\u202ffeels\u202fconfident\u202fmaking updates to her&nbsp;website,\u202fknowing\u202fexpert help is\u202falways\u202favailable if\u202fshe needs it.\u202f&nbsp;<\/li>\n\n\n\n<li><strong>More Features for less:\u202f<\/strong> Premium features that\u202fare\u202foften\u202ftreated\u202fas paid extras\u202felsewhere come included\u202fas standard with 20i,\u202fhelping her scale\u202fwithout\u202fadding\u202fcomplexity or\u202fcost.\u202f&nbsp;<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThis may sound dramatic, but on a personal level\u202fit&#8217;s\u202fgiven me my passion for vintage jewellery back. Having a website that just works has taken the focus from always being &#8216;the website&#8217; to &#8216;the business&#8217;. Life is better with 20i.\u201d<em>\u202f\u202f<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Support that\u202f never sleeps<\/strong>\u202f\u202f&nbsp;<\/h3>\n\n\n\n<p>The standout moment for Queenie\u2019s Bazaar\u202fcame during the middle of the night, when a PHP crisis had occurred causing her website to become a&nbsp;\u2018white screen\u2019.\u202f Unlike her\u202fprevious\u202fhost, 20i was there to help her within minutes.\u202f\u202f\u202f&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI contacted the 20i support team after midnight. They replied so fast and solved the problem, giving clear information as to what the issue was and how they fixed it.<\/em><em>\u202fBeing with 20i feels like I have a team behind me.\u201d<\/em><em>\u202f\u202f<\/em><\/p>\n<\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The \u201cBest Recommendation Ever\u201d<\/strong>\u202f\u202f&nbsp;<\/h4>\n\n\n\n<p>Queenie\u2019s Bazaar\u202fis now expanding faster\u202fthan\u202fever, with a stable, eco-friendly platform that can grow with\u202fAlexandra\u2019s\u202fbusiness.\u202f\u202f&nbsp;<\/p>\n\n\n\n<p>\u27a1\ufe0f <em>\u201cThere is\u202fa reason why\u202fso many people love 20i.\u202fI&#8217;m\u202fone of them, and\u202fI&#8217;m\u202fsharing the best recommendation ever. If you need hosting look no further than 20i.\u201d\u202f\u202f<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.20i.com\/wordpress-hosting\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2025\/09\/20i-wordpress-hosting-ad.png\" alt=\"Managed WordPress Hosting\"\/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"Founded in 2010,&nbsp;Queenie\u2019s Bazaar&nbsp;was born from\u202fAlexandra&nbsp;Hall\u2019s\u202flove for vintage jewellery.\u202fWanting to share that passion with the world, she opened&hellip;","protected":false},"author":39,"featured_media":18511,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[301],"tags":[307],"class_list":{"0":"post-18504","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-stories","8":"tag-customer-case-study","9":"cs-entry"},"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/02\/queenies-no-title.png","author_info":{"display_name":"Ellie Brealey","author_link":"https:\/\/www.20i.com\/blog\/author\/elliebrealey\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=18504"}],"version-history":[{"count":12,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18504\/revisions"}],"predecessor-version":[{"id":18620,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18504\/revisions\/18620"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/18511"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=18504"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=18504"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=18504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}