- \n
- Getting-started resources <\/li>\n<\/ul>\n\n\n\n
- \n
- How they can contact you for support <\/li>\n<\/ul>\n\n\n\n
With 20i\u2019s white-label hosting<\/a>, you can present your own brand at every stage of this interaction ensuring your business remains front and centre. <\/p>\n\n\n\n
Small touches like personalisation, acknowledging client goals or introducing your team reinforce trust and position you as a long-term partner rather than just a supplier. <\/p>\n\n\n\n
![\"personalised](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/inner-image.png\")
<\/figure>\n\n\n\nTime to first value<\/strong> <\/p>\n\n\n\n
It\u2019s important to consider the time to first value<\/a>, this is the critical time between a customer purchasing and experiencing their first meaningful benefit. <\/p>\n\n\n\n
The faster a customer experiences the value of your service, the more likely they are to keep using the service. <\/p>\n\n\n\n
Examples include: <\/p>\n\n\n\n
- \n
- Registering a domain name <\/li>\n<\/ul>\n\n\n\n
- \n
- Migrating their sites from another provider <\/li>\n<\/ul>\n\n\n\n
- \n
- Setting up their first mailbox <\/li>\n<\/ul>\n\n\n\n
- \n
- Installing WordPress <\/li>\n<\/ul>\n\n\n\n
You can help your customers by offering guided tutorials, tailored to their specific role or goals. <\/p>\n\n\n\n
This will directly impact client retention and satisfaction. Waiting too long often leads to abandonment. <\/p>\n\n\n\n
Read our step-by-step guide to creating and sending email campaigns as a 20i reseller.<\/a> <\/p>\n\n\n\n
Verify and Setup the Account <\/h2>\n\n\n\n
A smooth setup process will prevent frustration and ensures your customers can access the full range of features. <\/p>\n\n\n\n
Typical setup steps include how to connect or transferring domains, how to create professional email accounts and configuring hosting environments. <\/p>\n\n\n\n
Our control panel, StackCP<\/a>,<\/strong> is built specifically to streamline these tasks, enabling you to manage multiple client environments from a single intuitive interface. <\/p>\n\n\n\n
For agencies migrating from traditional cPanel setups, the performance and usability improvements reduce time spent on routine administration. <\/p>\n\n\n\n
Offer step-by-step guides, annotated screenshots, or short video walkthroughs that explain where key tools and settings are located. By giving customers confidence in accessing and managing their hosting account, you reduce initial confusion and support requests. <\/p>\n\n\n\n
Offer Essential Resources <\/h2>\n\n\n\n
Providing clients with clear resources and the right information allows them to solve problem independently and reduces the support burden on you. <\/p>\n\n\n\n
Consider providing: <\/p>\n\n\n\n
- \n
- Knowledge base articles:<\/strong> Cover common topics and create detailed, step-by-step guides that cover potential pain points. <\/li>\n<\/ul>\n\n\n\n
- \n
- Video tutorials:<\/strong> Short, visual guides are especially effective for non-technical users. <\/li>\n<\/ul>\n\n\n\n
- \n
- FAQs:<\/strong> Curate answers to the questions most frequently asked by new customers. <\/li>\n<\/ul>\n\n\n\n
Behind the scenes, 20i supports you with an extensive knowledge base and technical resources that your team can draw from. This allows you to focus on client relationships while relying on our infrastructure and expertise to back you up when needed. <\/p>\n\n\n\n
Assist with Website Migration <\/h2>\n\n\n\n
Many customers are either moving their website from another host or launching a site for the very first time, and offering guided assistance during this phase can be crucial for many. <\/p>\n\n\n\n
At 20i, our automated migration centre<\/a> streamlines migrations in one-click, so you can move clients efficiently and get them live without unnecessary delays. <\/p>\n\n\n\n
We also provide built-in security and backup capabilities, so ensure you make your customers aware of all the security benefits offered. <\/p>\n\n\n\n
Selling Add-ons <\/h2>\n\n\n\n
Once the customer\u2019s website is live, it\u2019s important to introduce key features and add-ons that set your hosting apart. Upselling acts as a benefit for not only your customer, but also for you. Learn how to upsell and cross-sell effectively here<\/a>. <\/p>\n\n\n\n
Highlighting key add ons early helps users understand the full value of your platform and encourages them to explore additional tools. <\/p>\n\n\n\n
Resellers can enhance their offering through services such as: <\/p>\n\n\n\n
\ud83d\udce7 Premium Mailboxes<\/a> <\/p>\n\n\n\n
\ud83d\ude80 Website Turbo<\/a> <\/p>\n\n\n\n
- FAQs:<\/strong> Curate answers to the questions most frequently asked by new customers. <\/li>\n<\/ul>\n\n\n\n
- Video tutorials:<\/strong> Short, visual guides are especially effective for non-technical users. <\/li>\n<\/ul>\n\n\n\n
- Knowledge base articles:<\/strong> Cover common topics and create detailed, step-by-step guides that cover potential pain points. <\/li>\n<\/ul>\n\n\n\n
- Installing WordPress <\/li>\n<\/ul>\n\n\n\n
- Setting up their first mailbox <\/li>\n<\/ul>\n\n\n\n
- Migrating their sites from another provider <\/li>\n<\/ul>\n\n\n\n
- Registering a domain name <\/li>\n<\/ul>\n\n\n\n
- How they can contact you for support <\/li>\n<\/ul>\n\n\n\n
![\"20i](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Custoemr-Survey-.png\")
<\/figure>\n\n\n\n![\"Unlimited](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Blog-Ad-Reseller-1200x625-1.png\")
<\/a><\/div>\n\n","protected":false},"excerpt":{"rendered":"Whether you\u2019re a web host, an agency or freelancer, winning a new client is only the beginning. The onboarding experience you deliver sets…","protected":false},"author":38,"featured_media":18773,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[48],"tags":[],"class_list":{"0":"post-18693","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-reseller-hosting","8":"cs-entry"},"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/onboarding-no-title-scaled.png","author_info":{"display_name":"Anna Brealey","author_link":"https:\/\/www.20i.com\/blog\/author\/anna20i\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/38"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=18693"}],"version-history":[{"count":6,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18693\/revisions"}],"predecessor-version":[{"id":18781,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18693\/revisions\/18781"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/18773"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=18693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=18693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=18693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}