{"id":18955,"date":"2026-04-01T10:06:47","date_gmt":"2026-04-01T09:06:47","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=18955"},"modified":"2026-06-17T09:22:46","modified_gmt":"2026-06-17T08:22:46","slug":"customer-case-study-stephen-turner-web-design","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-case-study-stephen-turner-web-design\/","title":{"rendered":"Customer\u00a0case\u00a0study:\u00a0How 20i helped Stephen Turner Web Design work faster and scale confidently\u00a0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Established in 2007 and based in Staffordshire, UK, Stephen Turner Web Design began when Stephen turned his passion for building websites into a full-time business after being made redundant. What started as a hobby quickly evolved into a trusted, full-service web design agency.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today, the business supports clients across the&nbsp;UK, delivering&nbsp;tailored, all-inclusive packages covering design, hosting, security, and SEO.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the agency grew, so did the complexity of managing client websites,&nbsp;highlighting the need for a more efficient hosting solution.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1830\" height=\"919\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-website-homepage.png\" alt=\"Stephen Turner Web Design Homepage\" class=\"wp-image-18960\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-website-homepage.png 1830w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-300x151.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-768x386.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-1536x771.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-400x201.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-800x402.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-832x418.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-1664x836.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-1248x627.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-1320x663.png.webp 1320w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-homepage-150x75.png.webp 150w\" sizes=\"auto, (max-width: 1830px) 100vw, 1830px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The problem: A control panel slowing things down<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before moving to 20i, Stephen relied on a control panel that was becoming increasingly difficult to work with.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While it&nbsp;hadn\u2019t&nbsp;yet impacted customers directly, the inefficiencies were starting to add up, and with a growing client base, it was clear this would soon become a bigger issue.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cTrying to do everyday tasks in the back end was becoming frustrating, so I started to look for a better alternative.\u201d&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key challenges<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Time-consuming tasks<\/strong>&nbsp;\u2013 Routine actions took longer than necessary&nbsp;<\/li>\n\n\n\n<li><strong>Scaling concerns<\/strong>&nbsp;\u2013 Managing more websites would only increase pressure&nbsp;<\/li>\n\n\n\n<li><strong>Inefficient workflows<\/strong>&nbsp;\u2013 A clunky interface slowed onboarding and maintenance&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1540\" height=\"737\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites.png\" alt=\"Stephen Turner Web Design customer websites\" class=\"wp-image-18962\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites.png 1540w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-300x144.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-768x368.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-1536x735.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-400x191.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-800x383.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-832x398.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-1248x597.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-1320x632.png.webp 1320w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-website-customer-websites-150x72.png.webp 150w\" sizes=\"auto, (max-width: 1540px) 100vw, 1540px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The solution: A simpler, scalable hosting platform<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Stephen set out to find a hosting provider he could rely on long term\u2014one that would simplify management and support future growth.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After extensive research, 20i stood out. Despite being&nbsp;relatively new&nbsp;at the time, strong reviews and a reassuring pre-sales experience gave him the confidence to switch.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cI did a lot of research\u2026 and the pre-sales team gave me confidence to give 20i a try.\u201d&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why Stephen chose 20i<\/strong>&nbsp;<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A modern control panel built for efficiency<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">My20i, 20i\u2019s custom-built control panel, removes reliance on third-party software, making everyday tasks faster, smoother, and more intuitive.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Built to scale<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With infrastructure designed for growth, Stephen can confidently manage an expanding portfolio without worrying about performance or reliability.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cost-effective all-in-one hosting<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The WordPress Unlimited package provides everything needed to manage multiple sites efficiently, without unexpected costs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A game changer: Email migration tools<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">While Stephen prefers to manually migrate websites, 20i\u2019s email migration tools have been a major time-saver.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-note\"  style=\"border-color:#e4deb9;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#fef8d3;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\u202f<strong>The 20i difference:&nbsp;<\/strong>We use an IMAP sync to move all your emails to our servers, with no downtime, so your customer can continue working on their emails seamlessly. <\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"715\" height=\"347\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-client-website.png\" alt=\"Stephen Turner Web Design client website - Bridgtown Door Co\" class=\"wp-image-18961\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Stephen-Turner-Web-Design-client-website.png 715w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-client-website-300x146.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-client-website-400x194.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/Stephen-Turner-Web-Design-client-website-150x73.png.webp 150w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The results: Faster workflows, less friction<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Since switching to 20i, Stephen has transformed the way he manages hosting.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tasks that were once slow and frustrating are now quick and straightforward, freeing up valuable time to focus on client work and business growth.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cIt&#8217;s&nbsp;just easier\u2014nice and simple to set up new websites. Everything is quicker, and most importantly, I know&nbsp;it&#8217;s&nbsp;going to work the first time.\u201d&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Support that goes beyond expectations<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Initially, Stephen was hesitant about moving to a provider without phone support. However, the 20i ticket-based system quickly changed his perspective.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not only is the support team responsive, but they also provide help beyond platform-specific issues, including general WordPress advice.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having a searchable history of support queries has also proven invaluable.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cThe support is not only responsive but also excellent at addressing issues, extending beyond 20i-specific matters to general WordPress concerns. More recently, the new AI support answers a lot of my questions accurately with links to helpful articles, so 10\/10 for the support!\u201d&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The outcome: A hosting partner that ticks every box<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With 20i, Stephen Turner Web Design now has a hosting platform that supports both efficiency and growth.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He continues to migrate more of his websites to 20i, confident in its reliability, simplicity, and performance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u27a1\ufe0f \u201c20i ticks all my boxes\u2026 I know everything is just going to work the first time.\u201d&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Read more case studies from\u00a0<a href=\"https:\/\/www.20i.com\/20i-customers\">20i customers<\/a>. Want to share your experience?\u00a0<a href=\"https:\/\/my.20i.com\/feedback\">Get in touch<\/a>.<\/p>\n\n\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n\n<div class='ai-rotate ai-unprocessed ai-rotate-2-26882008' data-shares='WzUwLDEwMF0=' style='position: relative;'>\n<div class=\"ai-rotate-option\" data-index=\"1\" data-name=\"UmVzZWxsZXIgSG9zdGluZw==\" data-code=\"Cjxocj4KPGJyIC8+CjxhIGhyZWY9Imh0dHBzOi8vd3d3LjIwaS5jb20vcmVzZWxsZXItaG9zdGluZyIgdGFyZ2V0PSJfYmxhbmsiPjxpbWcgc3JjPSJodHRwczovL3d3dy4yMGkuY29tL2Jsb2cvd3AtY29udGVudC91cGxvYWRzLzIwMjYvMDMvQmxvZy1BZC1SZXNlbGxlci0xMjAweDYyNS0xLnBuZyIgbG9hZGluZz0ibGF6eSIgYWx0PSJVbmxpbWl0ZWQgUmVzZWxsZXIgSG9zdGluZyI+PC9hPgoK\">\n<\/div>\n<div class=\"ai-rotate-option\" data-index=\"2\" data-name=\"MjBpIFlvdVR1YmU=\" data-code=\"Cjxocj4KPGJyIC8+CjxhIGhyZWY9Imh0dHBzOi8vd3d3LnlvdXR1YmUuY29tL0AyMGlob3N0aW5nP3N1Yl9jb25maXJtYXRpb249MSIgdGFyZ2V0PSJfYmxhbmsiPjxpbWcgc3JjPSJodHRwczovL3d3dy4yMGkuY29tL2Jsb2cvd3AtY29udGVudC91cGxvYWRzLzIwMjYvMDUvMjBpLVlvdVR1YmUtMTIwMHg2MjUtMS5wbmciIGxvYWRpbmc9ImxhenkiIGFsdD0iMjBpIFlvdVR1YmUiPjwvYT4=\">\n<\/div>\n<\/div>\n<script>if (typeof ai_js_code == 'boolean') {var ai_block_div = document.querySelector ('.ai-rotate-2-26882008'); ai_process_rotation (ai_block_div); ai_block_div.classList.remove ('ai-rotate-2-26882008');};<\/script>\n<\/div>\n\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"Established in 2007 and based in Staffordshire, UK, Stephen Turner Web Design began when Stephen turned his passion&hellip;","protected":false},"author":39,"featured_media":18979,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[301],"tags":[307],"class_list":["post-18955","post","type-post","status-publish","format-standard","has-post-thumbnail","category-customer-stories","tag-customer-case-study","cs-entry"],"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/turner-design-no-title-scaled.png","author_info":{"display_name":"Ellie Brealey","author_link":"https:\/\/www.20i.com\/blog\/author\/elliebrealey\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=18955"}],"version-history":[{"count":9,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18955\/revisions"}],"predecessor-version":[{"id":19820,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18955\/revisions\/19820"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/18979"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=18955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=18955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=18955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}