{"id":18965,"date":"2026-03-24T15:53:49","date_gmt":"2026-03-24T15:53:49","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=18965"},"modified":"2026-04-08T10:08:35","modified_gmt":"2026-04-08T09:08:35","slug":"customer-case-study-one-eleven-web-design","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-case-study-one-eleven-web-design\/","title":{"rendered":"Customer\u00a0case\u00a0study:\u00a0One Eleven Web Design\u00a0\u00a0"},"content":{"rendered":"\n<p>What began as a simple favour for a friend&nbsp;in 2012&nbsp;evolved into a side project and,&nbsp;by 2015,&nbsp;a full-time digital business.&nbsp;Six&nbsp;years after&nbsp;launching&nbsp;his first&nbsp;website,&nbsp;Eric&nbsp;rebranded&nbsp;to&nbsp;<a href=\"https:\/\/oneeleven.surf\/about\/\" target=\"_blank\" rel=\"noreferrer noopener\">One Eleven Web Design<\/a>.&nbsp;<\/p>\n\n\n\n<p>Today, One Eleven Web Design&nbsp;supports clients&nbsp;across a growing portfolio of websites.&nbsp;Using&nbsp;20i\u2019s&nbsp;<a href=\"https:\/\/www.20i.com\/reseller-hosting\" target=\"_blank\" rel=\"noreferrer noopener\">Reseller Hosting<\/a>,&nbsp;the agency can deploy and manage client websites on secure, reliable infrastructure.&nbsp;<\/p>\n\n\n\n<p>From the start,&nbsp;One Eleven Web Design\u2019s&nbsp;focus was&nbsp;on&nbsp;building&nbsp;clean, high-performing&nbsp;websites designed to help clients improve their&nbsp;visibility, build trust&nbsp;with their&nbsp;audience, and&nbsp;grow their businesses&nbsp;online.&nbsp;&nbsp;<\/p>\n\n\n\n<p>As the business evolved,&nbsp;the agency moved&nbsp;beyond&nbsp;traditional project-based web design&nbsp;to&nbsp;a&nbsp;structured,&nbsp;systems-driven&nbsp;model&nbsp;focused&nbsp;on&nbsp;ADA compliance, local SEO,&nbsp;performance&nbsp;optimisation&nbsp;and long-term scalability.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1838\" height=\"929\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-website-homepage.png\" alt=\"One Eleven Web Design website homepage\" class=\"wp-image-18969\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-website-homepage.png 1838w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-300x152.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-768x388.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-1536x776.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-400x202.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-800x404.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-832x421.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-1664x841.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-1248x631.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-1320x667.png.webp 1320w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-homepage-150x76.png.webp 150w\" sizes=\"auto, (max-width: 1838px) 100vw, 1838px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The&nbsp;problem:&nbsp;Scalability&nbsp;without the right infrastructure<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Before moving to 20i, Eric&#8217;s biggest challenges centred around maintaining consistent performance, while scaling a growing portfolio of sites<\/p>\n\n\n\n<p>Eric needed a hosting environment that could support multiple clients without performance fluctuation or administrative friction.<\/p>\n\n\n\n<p>One Eleven Web Design also&nbsp;encountered&nbsp;many&nbsp;more issues, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slow page speed:<\/strong>&nbsp;Websites&nbsp;experienced slower&nbsp;load times during peak&nbsp;traffic,&nbsp;with occasional downtime&nbsp;affecting reliability.&nbsp;<\/li>\n\n\n\n<li><strong>Management tools:<\/strong>&nbsp;The&nbsp;existing platform lacked the&nbsp;tools&nbsp;needed to efficiently manage&nbsp;multiple&nbsp;client environments at scale.&nbsp;<\/li>\n\n\n\n<li><strong>Poor support:<\/strong>&nbsp;Support response times&nbsp;were&nbsp;inconsistent,&nbsp;making it difficult to resolve issues quickly when clients needed answers.&nbsp;<\/li>\n\n\n\n<li><strong>Platform&nbsp;limitations:<\/strong>&nbsp;Routine tasks such as migrations,&nbsp;SSL&nbsp;configuration, and DNS&nbsp;management&nbsp;were unnecessarily complex.&nbsp;<\/li>\n\n\n\n<li><strong>Unresponsive&nbsp;control panel:&nbsp;<\/strong>The control panel was difficult to navigate, increasing the time required to complete everyday&nbsp;hosting tasks.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Eric described his breaking point as:&nbsp;&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201cHosting issues have a ripple effect. When performance fluctuates or administrative tools are inefficient, it directly&nbsp;impacts&nbsp;both&nbsp;my&nbsp;clients\u2019&nbsp;experience and internal operations.\u201d<\/strong>&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>\u27a1\ufe0f\u00a0By summer 2025, the\u00a0limitations\u00a0of their existing hosting provider were difficult to justify.\u00a0Eric knew\u00a0that\u00a0if\u00a0One Eleven\u00a0Web Design\u00a0was\u00a0going to continue growing,\u00a0the\u00a0agency needed a more capable hosting platform.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1789\" height=\"749\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-templates.png\" alt=\"One Eleven Web Design templates\" class=\"wp-image-19106\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-templates.png 1789w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-300x126.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-768x322.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-1536x643.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-400x167.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-800x335.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-832x348.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-1664x697.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-1248x522.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-1320x553.png.webp 1320w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-templates-150x63.png.webp 150w\" sizes=\"auto, (max-width: 1789px) 100vw, 1789px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why&nbsp;One Eleven Web Design chose 20i<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Several factors made 20i the&nbsp;right hosting&nbsp;partner for One Eleven Web Design:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>20i&#8217;s global network and CDN:<\/strong> 20i&#8217;s <a href=\"https:\/\/www.20i.com\/#Global-data-centre-locations\" target=\"_blank\" rel=\"noreferrer noopener\">global server locations<\/a> and integrated CDN allows Eric to deploy websites closer to his clients&#8217; audiences, improving loading speeds and overall performance.<\/li>\n\n\n\n<li><strong>Flexible hosting environment:<\/strong> 20i <a href=\"https:\/\/www.20i.com\/reseller-hosting\" target=\"_blank\" rel=\"noreferrer noopener\">Reseller Hosting<\/a> supports multiple environments, from complex WordPress builds to simple static HTML websites, allowing One Eleven Web Design to manage a diverse portfolio of client websites within a single platform.<\/li>\n\n\n\n<li><strong>My20i control panel: <\/strong>The <a href=\"https:\/\/www.20i.com\/my20i\">My20i control panel<\/a> is designed with agencies in mind, enabling the team to manage websites, SSL certificates, DNS settings, and deployments from one central dashboard.<\/li>\n\n\n\n<li><strong>20i infrastructure: <\/strong>20i\u2019s autoscaling cloud infrastructure provides the consistent performance and reliability needed to manage a growing portfolio of client websites without unnecessary operational friction.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201cCompared to other providers we evaluated, 20i offered the right balance of performance, flexibility, usability, and infrastructure control. It positioned itself not just as a hosting vendor, but as a long-term platform partner aligned with how we&nbsp;operate.\u201d&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1831\" height=\"925\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-accessibility-menu.png\" alt=\"One Eleven Web Design ADA accessibility menu\" class=\"wp-image-18973\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-accessibility-menu.png 1831w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-300x152.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-768x388.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-1536x776.png.webp 1536w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-400x202.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-800x404.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-832x420.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-1664x841.png.webp 1664w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-1248x630.png.webp 1248w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-1320x667.png.webp 1320w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-accessibility-menu-150x76.png.webp 150w\" sizes=\"auto, (max-width: 1831px) 100vw, 1831px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>20i\u2019s&nbsp;migration tools&nbsp;are&nbsp;lightning-fast<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Eric found the&nbsp;migration&nbsp;process&nbsp;seamless, with the tool saving&nbsp;significant&nbsp;manual effort&nbsp;across&nbsp;both WordPress environments and static websites.&nbsp;&nbsp;<\/p>\n\n\n\n<p>When migrating&nbsp;larger batches&nbsp;of websites,&nbsp;he&nbsp;worked&nbsp;directly&nbsp;with the&nbsp;20i support team.&nbsp;Their&nbsp;quick response&nbsp;helped ensure the process ran smoothly.&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"su-note\"  style=\"border-color:#e4deb9;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#fef8d3;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"> <strong>The 20i difference:&nbsp;<\/strong>With the 20i&nbsp;<a href=\"https:\/\/www.20i.com\/website-migration\" target=\"_blank\" rel=\"noreferrer noopener\">Migration Centre<\/a>, all&nbsp;migration&nbsp;steps are carried out automatically, with no risk of data loss or downtime. <\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"878\" height=\"559\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-website-locations-1.png\" alt=\"One Eleven Web Design website locations\" class=\"wp-image-18972\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/One-Eleven-Web-Design-website-locations-1.png 878w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-300x191.png.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-768x489.png.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-400x255.png.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-800x509.png.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-832x530.png.webp 832w, https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2026\/03\/One-Eleven-Web-Design-website-locations-1-150x96.png.webp 150w\" sizes=\"auto, (max-width: 878px) 100vw, 878px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The&nbsp;results:&nbsp;Infrastructure that lets you scale with confidence<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Since&nbsp;moving to&nbsp;20i,&nbsp;Eric&nbsp;has&nbsp;transformed how&nbsp;hosting is managed across&nbsp;One Eleven&nbsp;Web Design\u2019s&nbsp;client portfolio.&nbsp;&nbsp;<\/p>\n\n\n\n<p>With&nbsp;agency-focused tools,&nbsp;the team&nbsp;can oversee&nbsp;multiple hosting environments&nbsp;more efficiently.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Tasks&nbsp;such as&nbsp;onboarding new clients, managing SSL&nbsp;certificates,&nbsp;and configuring DNS&nbsp;are straightforward&nbsp;and structured.&nbsp;<\/p>\n\n\n\n<p>As a result,&nbsp;One Eleven Web Design&nbsp;now&nbsp;has the&nbsp;confidence to take on&nbsp;larger&nbsp;and more complex projects, knowing the infrastructure will&nbsp;support&nbsp;performance expectations.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201cWe\u2019re&nbsp;able to take on larger or more complex projects,&nbsp;knowing the infrastructure will support performance expectations. 20i has shifted hosting from being something we manage cautiously to something we manage strategically.\u201d&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Eric describes his experience with 20i&#8217;s support as an extension of the platform itself. He was impressed by how accurate, clear and technically knowledgeable their responses were, reflecting a strong understanding of agency workflow alongside technical infrastructure. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-plain is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>\u201cOverall, support has felt like an extension of the platform \u2014 knowledgeable, responsive, and&nbsp;aligned&nbsp;with how agencies operate.\u201d&nbsp;<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>Thanks to the 20i platform, One Eleven Web Design now has greater control over its hosting environment.<\/p>\n\n\n\n<p>\u27a1\ufe0f \u201cI would recommend 20i to agencies and businesses that are looking for a hosting platform built for growth.&nbsp;20i delivers that steady swell,&nbsp;it\u2019s&nbsp;the kind of infrastructure that lets you move with confidence and scale without friction.\u201d&nbsp;<\/p>\n\n\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n<hr>\n<br \/>\n<a href=\"https:\/\/www.20i.com\/reseller-hosting\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/Blog-Ad-Reseller-1200x625-1.png\" loading=\"lazy\" alt=\"Unlimited Reseller Hosting\"><\/a><\/div>\n\n","protected":false},"excerpt":{"rendered":"What began as a simple favour for a friend&nbsp;in 2012&nbsp;evolved into a side project and,&nbsp;by 2015,&nbsp;a full-time digital&hellip;","protected":false},"author":39,"featured_media":18967,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[301],"tags":[307],"class_list":{"0":"post-18965","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-stories","8":"tag-customer-case-study","9":"cs-entry"},"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/03\/one-eleven-no-title-scaled.png","author_info":{"display_name":"Ellie Brealey","author_link":"https:\/\/www.20i.com\/blog\/author\/elliebrealey\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=18965"}],"version-history":[{"count":6,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18965\/revisions"}],"predecessor-version":[{"id":19107,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/18965\/revisions\/19107"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/18967"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=18965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=18965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=18965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}