{"id":20221,"date":"2026-08-12T09:30:03","date_gmt":"2026-08-12T08:30:03","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=20221"},"modified":"2026-09-10T15:45:52","modified_gmt":"2026-09-10T14:45:52","slug":"what-2000-trustpilot-reviews-say-about-20i","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/what-2000-trustpilot-reviews-say-about-20i\/","title":{"rendered":"What 2,000+ Trustpilot Reviews Say About 20i"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We\u2019ve now passed <strong>2,000 reviews on Trustpilot<\/strong>, with a <strong>4.9 out of 5 rating<\/strong>. 98% of our Trustpilot reviews are five star!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Numbers like these are great to see, but the comments behind them tell us much more.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For 20i, several themes come up repeatedly: customer service, our staff, website hosting and response times.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer service that solves problems<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A website might be offline. A migration could have hit an unexpected DNS issue. WordPress might be refusing to cooperate. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whatever the problem, getting a fast response is only part of the job. You also need someone who understands the issue and can help fix it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That comes through strongly in our Trustpilot feedback.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers regularly praise the knowledge, helpfulness and efficiency of our support team. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"565\" height=\"235\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review.png\" alt=\"\" class=\"wp-image-20223\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review.png 565w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-300x125.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-400x166.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-150x62.png 150w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">They also highlight the willingness of staff to investigate problems properly, including more complex technical issues, rather than simply sending a generic response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reviews mention support with WordPress, migrations, domain transfers, DNS configuration and wider hosting problems, with individual team members frequently praised for their patience, professionalism and problem solving.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"584\" height=\"264\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-3.png\" alt=\"\" class=\"wp-image-20225\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-3.png 584w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-3-300x136.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-3-400x181.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-3-150x68.png 150w\" sizes=\"auto, (max-width: 584px) 100vw, 584px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">That reflects how we approach support at 20i. Our hosting includes 24\/7 expert support, so there is someone available when you need technical help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For agencies and resellers managing customer websites, this is particularly important. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a client has a problem, useful technical assistance helps you get back to them with an answer rather than leaving an issue unresolved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Fast responses when time matters<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Response time is another theme that appears consistently in our reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers frequently mention getting quick replies to both technical problems and general questions, with some reporting that issues were resolved within minutes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Speed is particularly valuable when you\u2019re responsible for other people\u2019s websites. A slow support response does not just affect you. It can leave your own customers waiting too.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"596\" height=\"261\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-4.png\" alt=\"\" class=\"wp-image-20226\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-4.png 596w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-4-300x131.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-4-400x175.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-4-150x66.png 150w\" sizes=\"auto, (max-width: 596px) 100vw, 596px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">But response time alone is not enough. A quick reply that does not solve anything simply moves the delay somewhere else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What we\u2019re pleased to see in the reviews is that customers often mention <strong>both<\/strong> speed and resolution: getting a quick response from someone who understands the problem and can help move it towards a solution.<\/p>\n\n\n  \n  \n  <div class=\"\n    mailpoet_form_popup_overlay\n      \"><\/div>\n  <div\n    id=\"mailpoet_form_6\"\n    class=\"\n      mailpoet_form\n      mailpoet_form_shortcode\n      mailpoet_form_position_\n      mailpoet_form_animation_\n    \"\n      >\n\n    <style type=\"text\/css\">\n     #mailpoet_form_6 .mailpoet_form {  }\n#mailpoet_form_6 .mailpoet_column_with_background { padding: 10px; }\n#mailpoet_form_6 .mailpoet_form_column:not(:first-child) { margin-left: 20px; }\n#mailpoet_form_6 .mailpoet_paragraph { line-height: 20px; margin-bottom: 20px; }\n#mailpoet_form_6 .mailpoet_segment_label, #mailpoet_form_6 .mailpoet_text_label, #mailpoet_form_6 .mailpoet_textarea_label, #mailpoet_form_6 .mailpoet_select_label, #mailpoet_form_6 .mailpoet_radio_label, #mailpoet_form_6 .mailpoet_checkbox_label, #mailpoet_form_6 .mailpoet_list_label, #mailpoet_form_6 .mailpoet_date_label { display: block; font-weight: normal; }\n#mailpoet_form_6 .mailpoet_text, #mailpoet_form_6 .mailpoet_textarea, #mailpoet_form_6 .mailpoet_select, #mailpoet_form_6 .mailpoet_date_month, #mailpoet_form_6 .mailpoet_date_day, #mailpoet_form_6 .mailpoet_date_year, #mailpoet_form_6 .mailpoet_date { display: block; }\n#mailpoet_form_6 .mailpoet_text, #mailpoet_form_6 .mailpoet_textarea { width: 200px; }\n#mailpoet_form_6 .mailpoet_checkbox {  }\n#mailpoet_form_6 .mailpoet_submit {  }\n#mailpoet_form_6 .mailpoet_divider {  }\n#mailpoet_form_6 .mailpoet_message {  }\n#mailpoet_form_6 .mailpoet_form_loading { width: 30px; text-align: center; line-height: normal; }\n#mailpoet_form_6 .mailpoet_form_loading > span { width: 5px; height: 5px; background-color: #5b5b5b; }#mailpoet_form_6{border-radius: 5px;background: url(https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/07\/Background-scaled.png) center \/ cover no-repeat, linear-gradient(309deg,rgb(252,185,0) 0%,rgb(255,105,0) 39%);color: #ffffff;text-align: center;}#mailpoet_form_6 form.mailpoet_form {padding: 31px;}#mailpoet_form_6{width: 100%;}#mailpoet_form_6 .mailpoet_message {margin: 0; padding: 0 20px;}\n        #mailpoet_form_6 .mailpoet_validate_success {color: #FFFFFF}\n        #mailpoet_form_6 input.parsley-success {color: #FFFFFF}\n        #mailpoet_form_6 select.parsley-success {color: #FFFFFF}\n        #mailpoet_form_6 textarea.parsley-success {color: #FFFFFF}\n      \n        #mailpoet_form_6 .mailpoet_validate_error {color: #FFFFFF}\n        #mailpoet_form_6 input.parsley-error {color: #FFFFFF}\n        #mailpoet_form_6 select.parsley-error {color: #FFFFFF}\n        #mailpoet_form_6 textarea.textarea.parsley-error {color: #FFFFFF}\n        #mailpoet_form_6 .parsley-errors-list {color: #FFFFFF}\n        #mailpoet_form_6 .parsley-required {color: #FFFFFF}\n        #mailpoet_form_6 .parsley-custom-error-message {color: #FFFFFF}\n      #mailpoet_form_6 .mailpoet_paragraph.last {margin-bottom: 0} @media (max-width: 500px) {#mailpoet_form_6 {background: linear-gradient(309deg,rgb(252,185,0) 0%,rgb(255,105,0) 39%);}} @media (min-width: 500px) {#mailpoet_form_6 .last .mailpoet_paragraph:last-child {margin-bottom: 0}}  @media (max-width: 500px) {#mailpoet_form_6 .mailpoet_form_column:last-child .mailpoet_paragraph:last-child {margin-bottom: 0}} \n    <\/style>\n\n    <form\n      target=\"_self\"\n      method=\"post\"\n      action=\"https:\/\/www.20i.com\/blog\/wp-admin\/admin-post.php?action=mailpoet_subscription_form\"\n      class=\"mailpoet_form mailpoet_form_form mailpoet_form_shortcode\"\n      novalidate\n      data-delay=\"\"\n      data-exit-intent-enabled=\"\"\n      data-trigger-mode=\"\"\n      data-click-trigger-selector=\"\"\n      data-font-family=\"\"\n      data-cookie-expiration-time=\"\"\n    >\n      <input type=\"hidden\" name=\"data[form_id]\" value=\"6\" \/>\n      <input type=\"hidden\" name=\"token\" value=\"5f2d1aa97b\" \/>\n      <input type=\"hidden\" name=\"api_version\" value=\"v1\" \/>\n      <input type=\"hidden\" name=\"endpoint\" value=\"subscribers\" \/>\n      <input type=\"hidden\" name=\"mailpoet_method\" value=\"subscribe\" \/>\n\n      <label class=\"mailpoet_hp_email_label\" style=\"display: none !important;\">Please leave this field empty<input type=\"email\" name=\"data[email]\"\/><\/label><h2 class=\"mailpoet-heading  mailpoet-has-font-size\" style=\"text-align: center; color: #ffffff; font-size: 36px; line-height: 1.3\">Subscribe for the latest 20i news<\/h2>\n<p class=\"mailpoet_form_paragraph  mailpoet-has-font-size\" style=\"text-align: center; color: #ffffff; font-size: 15px; line-height: 1.5\">Get<span style=\"font-family: Montserrat\" data-font=\"Montserrat\" class=\"mailpoet-has-font\"> the latest product launches, new features alerts, platform upgrades and exclusive content, all delivered instantly to your inbox.<\/span><\/p>\n<div class='mailpoet_form_columns_container'><div class=\"mailpoet_form_columns mailpoet_paragraph mailpoet_stack_on_mobile\"><div class=\"mailpoet_form_column\" style=\"flex-basis:100%;\"><div class=\"mailpoet_paragraph \"><input type=\"email\" autocomplete=\"email\" class=\"mailpoet_text\" id=\"form_email_6\" name=\"data[form_field_ZWZjNzhiNDMwYjVlX2VtYWls]\" title=\"Enter your email address\" value=\"\" style=\"width:100%;box-sizing:border-box;background-color:#f1f1f1;border-style:solid;border-radius:40px !important;border-width:0px;border-color:#313131;padding:15px;margin: 0 auto;font-family:&#039;Montserrat&#039;;font-size:15px;line-height:1.5;height:auto;\" data-automation-id=\"form_email\"  placeholder=\"Enter your email address *\" aria-label=\"Enter your email address *\" data-parsley-errors-container=\".mailpoet_error_1fdrp\" data-parsley-required=\"true\" required aria-required=\"true\" data-parsley-minlength=\"6\" data-parsley-maxlength=\"150\" data-parsley-type-message=\"This value should be a valid email.\" data-parsley-required-message=\"This field is required.\"\/><span class=\"mailpoet_error_1fdrp\"><\/span><\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"mailpoet_paragraph \"><input type=\"submit\" class=\"mailpoet_submit\" value=\"Sign me up!\" data-automation-id=\"subscribe-submit-button\" data-font-family='Montserrat' style=\"width:100%;box-sizing:border-box;background-color:#28863e;border-style:solid;border-radius:40px !important;border-width:0px;border-color:#313131;padding:15px;margin: 0 auto;font-family:&#039;Montserrat&#039;;font-size:16px;line-height:1.5;height:auto;color:#ffffff;font-weight:bold;\" \/><span class=\"mailpoet_form_loading\"><span class=\"mailpoet_bounce1\"><\/span><span class=\"mailpoet_bounce2\"><\/span><span class=\"mailpoet_bounce3\"><\/span><\/span><\/div>\n\n      <div class=\"mailpoet_message\">\n        <p class=\"mailpoet_validate_success\"\n                style=\"display:none;\"\n                >Almost there! Check your inbox to confirm your subscription.\n        <\/p>\n        <p class=\"mailpoet_validate_error\"\n                style=\"display:none;\"\n                >        <\/p>\n      <\/div>\n    <\/form>\n\n      <\/div>\n\n  \n\n\n\n<h2 class=\"wp-block-heading\">Hosting customers can rely on<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Trustpilot\u2019s review summary also highlights positive feedback about website hosting, including speed, reliability and the ability to manage multiple client websites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WordPress performance is mentioned specifically, while resellers and agencies also talk positively about using the platform as the foundation for their hosting businesses.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"586\" height=\"240\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-5.png\" alt=\"\" class=\"wp-image-20228\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-5.png 586w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-5-300x123.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-5-400x164.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-5-150x61.png 150w\" sizes=\"auto, (max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Our hosting platform is designed around high availability and autoscaling rather than the fixed resource limits associated with conventional single server hosting. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Resources can adjust with demand, while load balancing and redundant infrastructure help remove single points of failure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For customers managing multiple business critical sites, those architectural differences matter. Performance, reliability and support all contribute to a hosting service they can depend on.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"586\" height=\"471\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-2.png\" alt=\"\" class=\"wp-image-20224\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-2.png 586w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-2-300x241.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-2-400x322.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/20i-Trustpilot-review-2-150x121.png 150w\" sizes=\"auto, (max-width: 586px) 100vw, 586px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">More than a review score<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reaching more than 2,000 Trustpilot reviews while maintaining a 4.9 rating is something we\u2019re proud of.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the most useful part of that feedback is understanding what customers value most.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Again and again, the same points come through: knowledgeable support, quick responses, effective problem solving and hosting that performs reliably.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you to everyone who has taken the time to leave us a review.<\/p>\n","protected":false},"excerpt":{"rendered":"We\u2019ve now passed 2,000 reviews on Trustpilot, with a 4.9 out of 5 rating. 98% of our Trustpilot&hellip;","protected":false},"author":13,"featured_media":20239,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-20221","post","type-post","status-publish","format-standard","has-post-thumbnail","category-20i","cs-entry"],"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=20221"}],"version-history":[{"count":3,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221\/revisions"}],"predecessor-version":[{"id":20478,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221\/revisions\/20478"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/20239"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=20221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=20221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=20221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}