{"id":20221,"date":"2026-08-12T09:30:03","date_gmt":"2026-08-12T08:30:03","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=20221"},"modified":"2026-08-12T09:30:05","modified_gmt":"2026-08-12T08:30:05","slug":"what-2000-trustpilot-reviews-say-about-20i","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/what-2000-trustpilot-reviews-say-about-20i\/","title":{"rendered":"What 2,000+ Trustpilot Reviews Say About 20i"},"content":{"rendered":"\n

We\u2019ve now passed 2,000 reviews on Trustpilot<\/strong>, with a 4.9 out of 5 rating<\/strong>. 98% of our Trustpilot reviews are five star!<\/p>\n\n\n\n

Numbers like these are great to see, but the comments behind them tell us much more.<\/p>\n\n\n\n

For 20i, several themes come up repeatedly: customer service, our staff, website hosting and response times.<\/p>\n\n\n\n

Customer service that solves problems<\/h2>\n\n\n\n

A website might be offline. A migration could have hit an unexpected DNS issue. WordPress might be refusing to cooperate. <\/p>\n\n\n\n

Whatever the problem, getting a fast response is only part of the job. You also need someone who understands the issue and can help fix it.<\/p>\n\n\n\n

That comes through strongly in our Trustpilot feedback.<\/p>\n\n\n\n

Customers regularly praise the knowledge, helpfulness and efficiency of our support team. <\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

They also highlight the willingness of staff to investigate problems properly, including more complex technical issues, rather than simply sending a generic response.<\/p>\n\n\n\n

Reviews mention support with WordPress, migrations, domain transfers, DNS configuration and wider hosting problems, with individual team members frequently praised for their patience, professionalism and problem solving.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

That reflects how we approach support at 20i. Our hosting includes 24\/7 expert support, so there is someone available when you need technical help.<\/p>\n\n\n\n

For agencies and resellers managing customer websites, this is particularly important. <\/p>\n\n\n\n

When a client has a problem, useful technical assistance helps you get back to them with an answer rather than leaving an issue unresolved.<\/p>\n\n\n\n

Fast responses when time matters<\/h2>\n\n\n\n

Response time is another theme that appears consistently in our reviews.<\/p>\n\n\n\n

Customers frequently mention getting quick replies to both technical problems and general questions, with some reporting that issues were resolved within minutes.<\/p>\n\n\n\n

Speed is particularly valuable when you\u2019re responsible for other people\u2019s websites. A slow support response does not just affect you. It can leave your own customers waiting too.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

But response time alone is not enough. A quick reply that does not solve anything simply moves the delay somewhere else.<\/p>\n\n\n\n

What we\u2019re pleased to see in the reviews is that customers often mention both<\/strong> speed and resolution: getting a quick response from someone who understands the problem and can help move it towards a solution.<\/p>\n\n\n\n

Hosting customers can rely on<\/h2>\n\n\n\n

Trustpilot\u2019s review summary also highlights positive feedback about website hosting, including speed, reliability and the ability to manage multiple client websites.<\/p>\n\n\n\n

WordPress performance is mentioned specifically, while resellers and agencies also talk positively about using the platform as the foundation for their hosting businesses.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Our hosting platform is designed around high availability and autoscaling rather than the fixed resource limits associated with conventional single server hosting. <\/p>\n\n\n\n

Resources can adjust with demand, while load balancing and redundant infrastructure help remove single points of failure.<\/p>\n\n\n\n

For customers managing multiple business critical sites, those architectural differences matter. Performance, reliability and support all contribute to a hosting service they can depend on.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

More than a review score<\/h2>\n\n\n\n

Reaching more than 2,000 Trustpilot reviews while maintaining a 4.9 rating is something we\u2019re proud of.<\/p>\n\n\n\n

But the most useful part of that feedback is understanding what customers value most.<\/p>\n\n\n\n

Again and again, the same points come through: knowledgeable support, quick responses, effective problem solving and hosting that performs reliably.<\/p>\n\n\n\n

Thank you to everyone who has taken the time to leave us a review.<\/p>\n","protected":false},"excerpt":{"rendered":"We\u2019ve now passed 2,000 reviews on Trustpilot, with a 4.9 out of 5 rating. 98% of our Trustpilot…","protected":false},"author":13,"featured_media":20239,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[46],"tags":[],"class_list":["post-20221","post","type-post","status-publish","format-standard","has-post-thumbnail","category-20i","cs-entry"],"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2026\/08\/2k-reviews-no-title.png","author_info":{"display_name":"Matthew Telfer","author_link":"https:\/\/www.20i.com\/blog\/author\/matthew-telfer\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=20221"}],"version-history":[{"count":2,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221\/revisions"}],"predecessor-version":[{"id":20229,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/20221\/revisions\/20229"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/20239"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=20221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=20221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=20221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}