{"id":6455,"date":"2021-06-23T11:20:00","date_gmt":"2021-06-23T10:20:00","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=6455"},"modified":"2026-05-12T10:51:52","modified_gmt":"2026-05-12T09:51:52","slug":"customer-case-study-eurovoix","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-case-study-eurovoix\/","title":{"rendered":"Customer case study: Discover how 20i helps Eurovoix handle Eurovision traffic spikes"},"content":{"rendered":"\n<p>Founded in 2011&nbsp;by&nbsp;Anthony Granger,&nbsp;<a href=\"https:\/\/eurovoix.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Eurovoix<\/a>&nbsp;began as a passion project&nbsp;dedicated to&nbsp;covering the&nbsp;<a href=\"https:\/\/www.eurovision.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Eurovision Song Contest<\/a>. What started as a one-person hobby&nbsp;quickly evolved into a global platform,&nbsp;powered by&nbsp;a team of&nbsp;volunteers&nbsp;delivering&nbsp;news,&nbsp;interviews&nbsp;and live coverage from across Europe.&nbsp;&nbsp;<\/p>\n\n\n\n<p>As its audience expanded, so did the demands on its hosting infrastructure. This led to frequent downtime and slow performance, impacting the website&#8217;s ability to deliver timely updates, especially during peak Eurovision moments.<\/p>\n\n\n\n<p>To continue scaling and&nbsp;provide&nbsp;a reliable experience for&nbsp;its&nbsp;global audience, Eurovoix needed a hosting provider&nbsp;they&nbsp;could trust&nbsp;and rely on.&nbsp;After&nbsp;discovering&nbsp;<a href=\"https:\/\/www.20i.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">20i<\/a>,&nbsp;the team&nbsp;decided to migrate.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1833\" height=\"929\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage.png\" alt=\"Eurovoix website homepage\" class=\"wp-image-19333\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage.png 1833w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-300x152.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-768x389.png 768w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-1536x778.png 1536w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-400x203.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-800x405.png 800w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-832x422.png 832w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-1664x843.png 1664w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-1248x633.png 1248w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-1320x669.png 1320w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-website-homepage-150x76.png 150w\" sizes=\"auto, (max-width: 1833px) 100vw, 1833px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The problem&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Before&nbsp;20i,&nbsp;Eurovoix\u2019s&nbsp;previous&nbsp;hosting infrastructure struggled to&nbsp;handle&nbsp;the demands of a high-traffic website.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Frequent downtime,&nbsp;slow loading speeds&nbsp;during key&nbsp;events&nbsp;and delayed&nbsp;support responses&nbsp;became&nbsp;major&nbsp;challenges&nbsp;for Eurovoix.&nbsp;<\/p>\n\n\n\n<p>The situation reached its peak&nbsp;during the 2018 Eurovision Song Contest final, when&nbsp;a major outage occurred. After this,&nbsp;Anthony&nbsp;knew it was time to move&nbsp;to a new&nbsp;platform.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key challenges<\/strong>&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Frequent downtime<\/strong>\u00a0\u2013 The website became inaccessible during high-traffic periods.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slow\u00a0performance\u00a0<\/strong>\u2013 Load times\u00a0struggled to keep up with demand.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Delayed support\u00a0<\/strong>\u2013 Slow responses made resolving issues difficult,\u00a0sometimes\u00a0taking\u00a0days.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Audience impact\u00a0<\/strong>\u2013\u00a0Outages\u00a0disrupted user experience\u00a0and engagement\u00a0rates.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Team frustration\u00a0<\/strong>\u2013\u00a0Ongoing issues made it harder to stay on top of updates, slowing growth.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reputation\u00a0damage\u00a0<\/strong>\u2013\u00a0Frequent\u00a0outages\u00a0led\u00a0to apology\u00a0messages\u00a0on social media.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<p>\u27a1\ufe0f&nbsp;Eurovoix needed a hosting platform that&nbsp;could handle traffic spikes&nbsp;while also&nbsp;providing&nbsp;real-time support.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1774\" height=\"894\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026.png\" alt=\"Eurovoix - Eurovision Song Contest 2026\" class=\"wp-image-19335\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026.png 1774w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-300x151.png 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-768x387.png 768w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-1536x774.png 1536w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-400x202.png 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-800x403.png 800w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-832x419.png 832w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-1664x839.png 1664w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-1248x629.png 1248w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-1320x665.png 1320w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/Eurovoix-Eurovision-Song-Contest-2026-150x76.png 150w\" sizes=\"auto, (max-width: 1774px) 100vw, 1774px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why Eurovoix chose 20i&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Following the Eurovision Song Contest 2018, the team spent several weeks searching for a new hosting provider that could deliver the reliability and flexibility they needed.<\/p>\n\n\n\n<p>Initially,&nbsp;20i&nbsp;stood out due to its&nbsp;strong reputation&nbsp;for&nbsp;customer&nbsp;support and&nbsp;its&nbsp;environmental&nbsp;commitment to&nbsp;<a href=\"https:\/\/www.20i.com\/us\/green-hosting\" target=\"_blank\" rel=\"noreferrer noopener\">100% green hosting<\/a>.&nbsp;However, after exploring the platform further, it became&nbsp;clear that 20i offered far more.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Autoscaling&nbsp;platform built for&nbsp;traffic<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Eurovoix&nbsp;experiences huge&nbsp;traffic&nbsp;spikes during Eurovision\u2019s live events, with tens of thousands of users accessing the website simultaneously.&nbsp;20i\u2019s&nbsp;autoscaling infrastructure handles&nbsp;these surges with ease.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Reliable uptime&nbsp;<\/strong>&nbsp;<\/h3>\n\n\n\n<p>With a stable platform in place,&nbsp;Eurovoix\u2019s&nbsp;website&nbsp;no longer experiences&nbsp;the outages that&nbsp;previously disrupted coverage of key Eurovision events.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Outstanding performance&nbsp;<\/strong>&nbsp;<\/h3>\n\n\n\n<p>20i\u2019s fast speeds and CDN-enhanced&nbsp;infrastructure ensure Eurovoix can deliver content quickly to a global audience, even during high-demand moments.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Excellent support<\/strong>&nbsp;<\/h3>\n\n\n\n<p>The&nbsp;20i support team provides&nbsp;fast, clear responses&nbsp;that&nbsp;keep&nbsp;Eurovoix informed about&nbsp;planned&nbsp;maintenance&nbsp;and&nbsp;updates, ensuring any issues are resolved quickly.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Eurovoix&nbsp;values&nbsp;green hosting&nbsp;<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Eurovoix is conscious of the environmental impact associated with Eurovision, particularly the travel it involves. As a result, it was important to find a hosting provider that not only had the infrastructure they needed but also the environmental credentials they were looking for.<\/p>\n\n\n\n<p>Anthony values 20i&#8217;s green hosting as a way for&nbsp;Eurovoix&nbsp;to offset its share of Eurovision&#8217;s environmental footprint&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A seamless migration&nbsp;<\/strong>&nbsp;<\/h3>\n\n\n\n<p>Anthony&nbsp;used the&nbsp;<a href=\"https:\/\/www.20i.com\/website-migration\" target=\"_blank\" rel=\"noreferrer noopener\">20i&nbsp;Migration&nbsp;Centre&nbsp;<\/a>tools to make the move.&nbsp;He&nbsp;found&nbsp;the process&nbsp;easy to&nbsp;follow, with clear guidance at each stage.&nbsp;<\/p>\n\n\n\n<p>The transition was&nbsp;completed smoothly,&nbsp;with no downtime,&nbsp;allowing&nbsp;Eurovoix&nbsp;to&nbsp;continue delivering coverage without interruption.&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1.webp\" alt=\"15 years of Eurovoix\" class=\"wp-image-19336\" srcset=\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1.webp 800w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1-300x188.webp 300w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1-768x480.webp 768w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1-400x250.webp 400w, https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/15-years-of-Eurovoix-1-150x94.webp 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The results&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p>With a reliable hosting platform in place,&nbsp;Eurovoix&nbsp;now has&nbsp;peace of mind&nbsp;when it comes to&nbsp;peak Eurovision traffic.&nbsp;<\/p>\n\n\n\n<p>The&nbsp;improved stability and performance mean the team&nbsp;can publish content quickly and consistently, without worrying&nbsp;about outages or slow load times.&nbsp;<\/p>\n\n\n\n<p>This has allowed Eurovoix to focus fully on delivering the latest news to its global audience and&nbsp;maintaining&nbsp;its position as a trusted source for Eurovision Song Contest coverage.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The outcome: Eurovoix&#8217;s recommendation<\/strong><\/h2>\n\n\n\n<p>With&nbsp;20i\u2019s&nbsp;autoscaling technology,&nbsp;Eurovoix no longer&nbsp;has&nbsp;to&nbsp;worry about&nbsp;traffic spikes&nbsp;causing&nbsp;its&nbsp;website&nbsp;to go&nbsp;down.&nbsp;<\/p>\n\n\n\n<p>\u27a1\ufe0f <em>\u201cI would\u00a0definitely recommend\u00a020i to other organisations. Prior to 20i, every time we hit a high traffic period, I would worry that the website would go\u00a0down. Now\u00a0it&#8217;s\u00a0one thing that I\u00a0don&#8217;t\u00a0even have to give a passing thought\u00a0to;\u00a0I can trust\u00a020i\u00a0to keep the website online.\u201d<\/em>\u00a0<\/p>\n\n\n<div class='code-block code-block-2' style='margin: 8px 0; clear: both;'>\n\n<div class='ai-rotate ai-unprocessed ai-rotate-2-42855828' data-shares='WzUwLDEwMF0=' style='position: relative;'>\n<div class=\"ai-rotate-option\" data-index=\"1\" data-name=\"UmVzZWxsZXIgSG9zdGluZw==\" data-code=\"Cjxocj4KPGJyIC8+CjxhIGhyZWY9Imh0dHBzOi8vd3d3LjIwaS5jb20vcmVzZWxsZXItaG9zdGluZyIgdGFyZ2V0PSJfYmxhbmsiPjxpbWcgc3JjPSJodHRwczovL3d3dy4yMGkuY29tL2Jsb2cvd3AtY29udGVudC91cGxvYWRzLzIwMjYvMDMvQmxvZy1BZC1SZXNlbGxlci0xMjAweDYyNS0xLnBuZyIgbG9hZGluZz0ibGF6eSIgYWx0PSJVbmxpbWl0ZWQgUmVzZWxsZXIgSG9zdGluZyI+PC9hPgoK\">\n<\/div>\n<div class=\"ai-rotate-option\" data-index=\"2\" data-name=\"MjBpIFlvdVR1YmU=\" data-code=\"Cjxocj4KPGJyIC8+CjxhIGhyZWY9Imh0dHBzOi8vd3d3LnlvdXR1YmUuY29tL0AyMGlob3N0aW5nP3N1Yl9jb25maXJtYXRpb249MSIgdGFyZ2V0PSJfYmxhbmsiPjxpbWcgc3JjPSJodHRwczovL3d3dy4yMGkuY29tL2Jsb2cvd3AtY29udGVudC91cGxvYWRzLzIwMjYvMDUvMjBpLVlvdVR1YmUtMTIwMHg2MjUtMS5wbmciIGxvYWRpbmc9ImxhenkiIGFsdD0iMjBpIFlvdVR1YmUiPjwvYT4=\">\n<\/div>\n<\/div>\n<script>if (typeof ai_js_code == 'boolean') {var ai_block_div = document.querySelector ('.ai-rotate-2-42855828'); ai_process_rotation (ai_block_div); ai_block_div.classList.remove ('ai-rotate-2-42855828');};<\/script>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"Founded in 2011&nbsp;by&nbsp;Anthony Granger,&nbsp;Eurovoix&nbsp;began as a passion project&nbsp;dedicated to&nbsp;covering the&nbsp;Eurovision Song Contest. What started as a one-person hobby&nbsp;quickly&hellip;","protected":false},"author":39,"featured_media":19345,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"ub_ctt_via":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[301],"tags":[307],"class_list":{"0":"post-6455","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-stories","8":"tag-customer-case-study","9":"cs-entry"},"featured_image_src":"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/06\/eurovoix-no-title.png","author_info":{"display_name":"Ellie Brealey","author_link":"https:\/\/www.20i.com\/blog\/author\/elliebrealey\/"},"_links":{"self":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/6455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/comments?post=6455"}],"version-history":[{"count":58,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/6455\/revisions"}],"predecessor-version":[{"id":19339,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/posts\/6455\/revisions\/19339"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media\/19345"}],"wp:attachment":[{"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/media?parent=6455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/categories?post=6455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.20i.com\/blog\/wp-json\/wp\/v2\/tags?post=6455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}