About this survey<\/h2>\n\n\n\n
After recent events, when working life was completely turned on its head, each and every industry is taking a step back to consider\u2026where are we now? <\/p>\n\n\n\n
And the web design world is no different. From career prospects to client expectations, tech professionals across the board are wondering how has the sector changed? What challenges lay ahead? What opportunities?<\/p>\n\n\n\n
To answer these questions and shed light on the marketplace, 20i\u2019s Web Design Survey canvassed 500 designers on their businesses, work preferences and more. <\/p>\n\n\n\n
In this report, we have distilled those insights to give you a state of the field overview, to understand how things stand now and what the future may hold.<\/p>\n\n\n\n
Let’s dive in…
<\/p>\n\n\n\n
Section 1: About you <\/h2>\n\n\n\n
First up, we wanted to find out about the respondents\u2019 web design career and the type of tasks they\u2019re involved in.<\/p>\n\n\n\n
The idea was to understand what it looks like to operate in this industry. If the traditional office 9-5 still reigns supreme, how many colleagues they work alongside? Do they share their expertise by creating original content?<\/p>\n\n\n\n The majority of respondents were employed in a non-freelance capacity, i.e. a permanent role. Of these, twice as many worked for an agency – rather than client-side. This represents the greater proliferation of agency-side web design positions.<\/p>\n\n\n\n Taking the pandemic into account, however, the ratio could also speak to how the growing appetite for digital services is benefitting agencies. This is while other sectors (comprised of client-side organisations) have faced financial challenges and thus implemented staff cutbacks.<\/p>\n\n\n\n Another key stat here is that 44% of respondents are freelancing. <\/span> This suggests that a significant number of professionals are opting out of traditional salaried positions and taking matters into their own hands.<\/p>\n\n\n\n This could point to ongoing uncertainties around job security in the present climate. This is supported by the fact that almost a fifth of respondents are freelancing part-time alongside a permanent role, whether to \u2018hedge one\u2019s bets\u2019 or supplement income.<\/p>\n\n\n\n Lone wolves, mavericks, Han Solos…whatever you call it, most web designers work alone <\/span>, either freelance or as part of a wider organisation. And of those who do operate alongside others, only 8% do so in businesses with more than 20 employees. <\/p>\n\n\n\n With so many functioning as solo operators or in very small teams, it\u2019s clear that this continues to be a popular career. Web design spawns large numbers of start ups and enterprises dedicated to creative and\/or digital work. <\/p>\n\n\n\n This explains some of the difficulties facing web designers when it comes to pitching accurate prices\u2026but more of that to come later.<\/p>\n\n\n\n This is even more apparent when we note that these hours do not include other outputs such as admin tasks. This demonstrates how sought-after is the field\u2019s skillset. <\/p>\n\n\n\n Here we asked if respondents used any platforms to create original content and share their ideas.<\/p>\n\n\n\n Interestingly, a huge 43% of web designers are producing web design-focused content <\/span>, with the top publishing platforms being:<\/p>\n\n\n\n This shows that professional self-promotion is now a priority for the sector, whether for networking or business development purposes. <\/p>\n\n\n\n Blogging is by far the favoured platform. This is possibly thanks to its associated SEO benefits, or its usefulness for displaying a range of expertise.<\/p>\n\n\n\n In this section we asked respondents about how much they are earning and how hard they are having to work for it.<\/p>\n\n\n\n The answers will help benchmark the industry and build a picture of the commercial opportunities and obstacles facing web designers.<\/p>\n\n\n\n Of the non-salaried web designers, the most common pricing models are fixed rate per project and a combination of fixed rate + daily\/hourly rate <\/span> to cover any additional tasks.<\/p>\n\n\n\n This is a tale of two extremes. <\/p>\n\n\n\n On one hand, almost a third do not ask for a deposit, but of those who do, 40% ask for over 30% payment up front <\/span>.<\/p>\n\n\n\n This stat reveals that many aren\u2019t asking for a deposit. It could suggest market confidence, with web designers sure that clients need their work enough to pay for it in full.<\/p>\n\n\n\n Conversely, the prevalence of hefty deposits may also imply a sense of insecurity, in which organisations are exercising caution to safeguard cashflow.<\/p>\n\n\n\n Taking the average number of hours spent on web design projects (35 hours) and our respondents\u2019 average annual income (\u00a323,000\/$32,350), we get a rate of \u00a312.64\/$17.40 per hour <\/span>.<\/p>\n\n\n\n If we then compare full-time workers across client-side, agency-side and freelance, we can see that web designers tend to make higher wages through agency employment. This may be due to a combination of more hours and better hourly rates:<\/p>\n\n\n\n As an industry, these stats place web design behind many other professional services. In terms of annual earnings, the sector falls below the \u00a329,600 -\u00a331,400 UK average annual salary for full-time workers <\/span>, and the income commanded by other creative and tech spheres, such as graphic design at \u00a328,900 and web development at \u00a334,000.<\/p>\n\n\n\n This shortfall indicates a particularly competitive and saturated marketplace. Perhaps also, it’s an industry leaning toward inaccurate pricing, or insufficient assurance to pitch at true value\u2026more on this later.<\/p>\n\n\n\n The good news is that most of you aren\u2019t having to chase clients for payment very often, with over 81% getting paid within a month of completing the job <\/span> .<\/p>\n\n\n\n The less positive news is that nearly half of web designers don\u2019t feel confident or very confident when pitching their fees. <\/span> They could be missing out on a lot of money through imprecise pricing. <\/p>\n\n\n\n And given how rapidly the commercial landscape is changing at the moment, that\u2019s not really surprising.<\/p>\n\n\n\n Lots of web designers are going freelance, so will be encountering the difficulty of knowing the worth of their work. <\/p>\n\n\n\n The impressive size of the industry also means more competition. So fledgling or struggling enterprises might be tempted to lowball themselves in order to win clients.<\/p>\n\n\n\n This is closely tied to our next question\u2026<\/p>\n\n\n\n Accordingly, we then asked whether \u201cclients often underestimate the cost of web design\u201d. An impressive stat of 87% of web designers either agreed or strongly agreed with that statement <\/span>.<\/p>\n\n\n\n This is a buyer\u2019s market, in which the vast majority of professionals aren\u2019t fulfilling their earning potential.<\/p>\n\n\n\n Though the popularity of web design careers is great for the industry, the significant competition very much puts the client in the driving seat.<\/p>\n\n\n\n Whatever the industry, recent events have had an unprecedented impact on the way we work. A huge portion of the population have experienced home working for the first time. <\/p>\n\n\n\n Here we look closer at how web designers feel about remote operating policies and the skills needed to succeed in today\u2019s arena.<\/p>\n\n\n\n Only 5% would choose to only work from the office. This stat demonstrates the fundamental shift wrought by the pandemic in the way people operate. Individuals now expect control over where they should work.<\/p>\n\n\n\n It is becoming increasingly rare to meet web designers without a working knowledge of HTML\/CSS, illustrated by the 86% of respondents who agreed that this is an important area. Around half also believe JavaScript and PHP skills to be valuable.<\/p>\n\n\n\n According to our respondents (80.5%), the second most-crucial skill for web designers is a working knowledge of technical SEO <\/span>. <\/p>\n\n\n\n As more organisations come to understand the necessity of a solid technical SEO base for SERP ranking and driving traffic, it appears that web designers are delivering these functions.<\/p>\n\n\n\n WordPress\u2019 dominance as the increasingly-de-facto platform for building websites – currently used by 65.2% of websites with a CMS and 43% of all websites \u2013 is apparent from our stats. 67% agree or strongly agree that WordPress development skills are essential <\/span>. <\/p>\n\n\n\n More on WordPress later.<\/p>\n\n\n\n Now to the nitty-gritty of the type of work our respondents take on and how much they typically charge for it.<\/p>\n\n\n\n Aside from the purely pragmatic, we wanted to learn what aspects of web design they actually enjoy the most – the spark that keeps this industry so vibrant and dynamic – and how they find clients.<\/p>\n\n\n\n No real shocker in the stats here\u2026 the preferred part of the web design process is, well, the designing part. 28% of respondents put it at the top of their list, favouring the stage when ideas start pulling together and coming to life.<\/p>\n\n\n\n The next most-enjoyed parts of the process were its beginning and end \u2013 launch (19%) and planning (17%). <\/p>\n\n\n\n We can see that our respondents are drawn to the exciting moments. It’s when all the initial project ideas are bubbling around, waiting to be shaped and sketched into early concepts. <\/p>\n\n\n\n Then, the relief on completion. It\u2019s sent out into the world, and they can sit back, satisfied with a job well done.<\/p>\n\n\n\n Web designers clearly need to be multi-disciplinary. 60% of respondents work on at least 5 different types of projects as part of their role <\/span>.<\/p>\n\n\n\n The most common jobs are now WordPress-powered sites <\/span>, even outranking the good old fashioned HTML brochure site, backing up how most respondents deemed WordPress development skills important.<\/p>\n\n\n\n Digging deeper, we also asked whether \u201cWordPress is my preferred platform for building websites\u201d. We found that over two thirds of web designers agree or strongly agree WordPress is their preferred platform <\/span>.<\/p>\n\n\n\n With WordPress claiming a 43% market share of the technology behind websites, it shouldn\u2019t come as too much of a surprise that most designers are using it.<\/p>\n\n\n\n But just because you have to work on something, it doesn\u2019t mean you like it. Luckily, for most of our respondents, they do.<\/p>\n\n\n\n In an industry with a strong freelance population, and considering the challenges facing the wider economy, it\u2019s encouraging that 20% of projects are being billed at over \u00a33,000. There are still plenty of meaty contracts available out there.<\/p>\n\n\n\n The majority (68%) of are coming in at \u00a33,000 or less. This tallyes with our stat that most gigs take less than a month to complete and few are of more than 3 months\u2019 duration (see below).<\/p>\n\n\n\n Web design undertakings tend to be short-term, with 40% taking no longer than a month and 92% taking less than three months to complete. Coupled with the project value data however, short-term doesn\u2019t necessarily mean cheap.<\/p>\n\n\n\n Ongoing website maintenance and hosting are prudent offerings, ensuring a reliable stream of recurring revenue. So it\u2019s great to see the bulk of respondents already providing these. <\/p>\n\n\n\n It is useful though to bear in mind that, as this survey was conducted by a web host and reseller hosting<\/a> company, the web hosting<\/a> figures may be somewhat skewed.<\/p>\n\n\n\n Half of respondents\u2019 organisations offer some ongoing SEO<\/a> management services. It corresponds with the stat that 80.5% stated technical SEO as an important skill.<\/p>\n\n\n\n With a huge 87% of respondents gaining new business via word-of-mouth referrals <\/span>, it\u2019s apparent that superb results and client service are the key to commercial success.<\/p>\n\n\n\n On the other hand, whilst it\u2019s good that the sector\u2019s professionals are providing positive experiences, such a heavy reliance on passive business development is concerning.<\/p>\n\n\n\n It’s important to diversify your organisation\u2019s marketing streams beyond just referrals. So that, should leads dry up, you have the tools to gain more.<\/p>\n\n\n\n Yet surprisingly, only half of our respondents have their own website to generate new leads <\/span>, showcase services and target relevant local searches. It’s fair to say that this would limit opportunities and potentially hamper any future-proofing efforts.<\/p>\n\n\n\n Lastly, we gauged the atmosphere, looking into levels of optimism around work availability and security, how enthusiastic web designers are feeling, and what the future might hold.<\/p>\n\n\n\n 65% of web designers are not finding work harder to come by compared to this time last year, which is great news.<\/p>\n\n\n\n Our respondents are hopeful about the near future, with 47% of web designers expecting work to be easier to come by in the next 12 months <\/span>. <\/p>\n\n\n\n This implies that digital experiences are predicted to continue dominating the marketplace. The shift to online retailing and events maintains its foothold, correlating with wider industry forecasts of steady financial growth.<\/p>\n\n\n\n Despite the challenges presented by the pandemic and related economic downturn, it is reassuring to see that 70% of web designers are still as excited about their job as they were 12 months ago <\/span>.<\/p>\n\n\n\n This shows that the sector\u2019s professionals to be a resilient bunch. Aside from that, it also demonstrates how, for many, web design is as much a passion as it is a vocation. A source of satisfaction and enjoyment as well as income.<\/p>\n\n\n\n In another piece of good news, 60% are as confident in their job security as they were 12 months ago <\/span>. Considering the vast swathes of workers who have lost their livelihoods post-COVID, it is encouraging to see web designers regaining their (professional) peace of mind.<\/p>\n\n\n\n And finally, we asked how web designers stay up to date with the latest trends, advances and technology. <\/p>\n\n\n\n With the extensive traffic drawn in by popular web design blogs, it\u2019s no surprise to see these are the source of most respondents\u2019 industry news, followed by YouTube at 65%.<\/p>\n\n\n\n However, the responses also tell us that one in ten web designers make no conscious effort to stay up to date with industry developments. <\/p>\n\n\n\n This means a substantial portion of the sector\u2019s workforce risks of falling behind their colleagues. In a rapidly advancing field with rising competition, now is the time to be swotting up!<\/p>\n\n\n\n Our Web Designer Survey set out to learn what working life is like for the sector, how designers on the ground have been affected by the upheavals of the past couple of years and how they feel about the future. <\/p>\n\n\n\n The survey has uncovered conspicuous trends in professional sentiment, suggesting resilience and shifting priorities.<\/p>\n\n\n\n First of all, what really shows through the results is that web design continues to be a leading career choice, and that \u2013 despite the wider economy\u2019s struggles \u2013 the industry remains buoyant.<\/p>\n\n\n\n The large demand can be seen in the hours responders are putting in, with most working full-time and 15% even dedicating more than 49 hours a week. <\/p>\n\n\n\n And though the bulk of gigs are short-term and charged at \u00a33,000 or less, there are a promising number of higher-value projects available.<\/p>\n\n\n\n While these reports are encouraging, we have also unearthed tricky aspects to the popularity of web design as a vocation. <\/p>\n\n\n\n The field appears to be experiencing intense market competition and saturation, with many not fulfilling their earning potential and reported incomes falling below national averages.<\/p>\n\n\n\n Those employed agency-side<\/a> tend to make the highest wages, but for a variety of reasons, most respondents believe they aren\u2019t charging enough for their efforts.<\/p>\n\n\n\n This could explain the survey\u2019s discovery that nurturing and promoting one\u2019s skills is now a major priority for web designers. <\/p>\n\n\n\n 90% make a conscious effort to stay up to date with industry news and developments, and a huge 43% are producing their own content, largely through blogging. <\/p>\n\n\n\n Though the survey results were inconclusive as to whether this leads to better earnings, it\u2019s obvious that workers feel the need to maintain a winning edge.<\/p>\n\n\n\n The abundant market competition highlights our finding that professional standards and expertise are particularly stringent in the sector.<\/p>\n\n\n\n We can see that web designers must be multi-skilled and multidisciplinary, with most organisations providing web maintenance, hosting and development, as well as SEO.<\/p>\n\n\n\n Most respondents balance at least 5 different types of projects as part of their job, the most common of which are WordPress-related. The majority agree that knowledge of HTML\/CSS is necessary for success.<\/p>\n\n\n\n Despite these challenges, the survey also revealed that 87% of new business is derived from word-of-mouth referrals. This stat shows that the work is completed well and with excellent service. <\/p>\n\n\n\n Moreover, it\u2019s easy to see widespread optimism and enthusiasm among web designers. 70% are still as excited about their career as they were 12 months ago. They are feeling confident in their job security and that work will become easier to acquire soon.<\/p>\n\n\n\n In fact, the survey shows that web designers have greater expectations, especially when it comes to freedom over ways of working. <\/p>\n\n\n\n Most respondents are in permanent roles, and most prefer to operate remotely, but the freelance population now stands at a significant 41%. This indicates a shift toward more personal choice in professional life.<\/p>\n\n\n\n In conclusion, the survey outlines a thriving industry in real demand, but also in which competition is fierce. The standards and requirements are likewise high, and effort is being exerted on skills development and self-promotion. But at the end of the day, web designers are feeling empowered to have a say over how they work and are hopeful about their careers.<\/p>\n\n\n\n The respondents to this survey are self-described web designers with whom we invited to take part in via a number of different channels including email and social media.<\/p>\n\n\n\n Download your own copy of our Web Designer Survey<\/a>. Note: This isn’t taking you to a lead generation form or asking for your email address, it’s just a good old fashioned link to a lovingly-designed PDF.<\/p>\n\n\n\n![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/which-best-describes-you.png\")
<\/figure>\n\n\n\nWeb designer stats: business size<\/h3>\n\n\n\n
![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/number-of-people.png\")
<\/figure>\n\n\n\n![\"How](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/hours-worked-weekly.png\")
<\/figure>\n\n\n\n 54% of respondents worked full-time (33 hours+), with a sizable 15% portion putting in more than 49 hours per week <\/span>, indicating that web designers are in high demand! <\/p>\n\n\n\nWeb design stats: creating your own content<\/h3>\n\n\n\n
![\"Where](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/web-design-focused.png\")
<\/figure>\n\n\n\nSection 2: Getting paid<\/h2>\n\n\n\n
![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/how-do-you-get-paid.png\")
<\/figure>\n\n\n\n![\"Do](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/deposit.png\")
<\/figure>\n\n\n\nSalaries for web designers<\/h3>\n\n\n\n
![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/amount-paid-yearly.png\")
<\/figure>\n\n\n\n![\"Stats](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/hours-worked-income.png\")
<\/figure>\n\n\n\n![\"Stats](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/how-long-before-payment.png\")
<\/figure>\n\n\n\nSetting prices for web design work<\/h3>\n\n\n\n
![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/quoting-confidence.png\")
<\/figure>\n\n\n\n![\"Information](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/do-you-charge-enough.png\")
<\/figure>\n\n\n\n Only 12% of web designers feel they consistently charge enough for their services <\/span>. Again, this may be in part symptomatic of strong competition or obscurity around the value of web design work, both from professionals and their clients.<\/p>\n\n\n\n![\"This](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/clients-underestimate-costs.png\")
<\/figure>\n\n\n\nSection 3: Productivity and skills<\/h2>\n\n\n\n
![\"Survey](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/remote-work-policy-preferences.png\")
<\/figure>\n\n\n\n 45% of designers prefer to work entirely remotely <\/span>, followed by 30% who want the option to go to an office when it suits them. <\/p>\n\n\n\nWeb designers’ most important skills<\/h3>\n\n\n\n
![\"Statistics](\"https:\/\/www.20i.com\/blog\/wp-content\/smush-webp\/2021\/10\/areas-of-knowledge-568x1600.png.webp\")
<\/figure>\n\n\n\n\u2003
Section 4: Your work<\/h2>\n\n\n\n![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/enjoy-about-web-design.png\")
<\/figure>\n\n\n\n![\"Survey](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/type-of-projects.png\")
<\/figure>\n\n\n\nWordPress<\/h3>\n\n\n\n
![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/WordPress-preferred-platform.png\")
<\/figure>\n\n\n\n![\"Results](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/average-project-value.png\")
<\/figure>\n\n\n\n![\"Statistics](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/average-project-time.png\")
<\/figure>\n\n\n\nRevenue and new work<\/h3>\n\n\n\n
![\"Stats](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/revenue-sources.png\")
<\/figure>\n\n\n\n![\"Survey](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/how-do-you-get-clients.png\")
<\/figure>\n\n\n\n\u2003
Section 5: Trends<\/h2>\n\n\n\n![\"Information](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/harder-to-come-by-work.png\")
<\/figure>\n\n\n\n![\"Survey](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/graph-test.png\")
<\/figure>\n\n\n\n![\"Web](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/exited-web-designer.png\")
<\/figure>\n\n\n\n![\"Stats](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/job-security.png\")
<\/figure>\n\n\n\n![\"Results](\"https:\/\/www.20i.com\/blog\/wp-content\/uploads\/2021\/10\/latest-trends.png\")
<\/figure>\n\n\n\nWeb designer stats: final thoughts<\/h2>\n\n\n\n
High competition<\/h3>\n\n\n\n
A multidisciplinary career<\/h3>\n\n\n\n
A positive outlook for web designers<\/h3>\n\n\n\n
Methodology and data<\/h2>\n\n\n\n
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Download the report<\/h2>\n\n\n\n