{"id":8266,"date":"2022-05-18T10:27:43","date_gmt":"2022-05-18T09:27:43","guid":{"rendered":"https:\/\/www.20i.com\/blog\/?p=8266"},"modified":"2026-06-17T08:25:38","modified_gmt":"2026-06-17T07:25:38","slug":"customer-case-study-function28","status":"publish","type":"post","link":"https:\/\/www.20i.com\/blog\/customer-case-study-function28\/","title":{"rendered":"Customer case study: Discover how 20i unlocked new opportunities for Function28"},"content":{"rendered":"\n

Function28<\/a>, part of the Core Synergy Limited group, is a digital services company based in Devon, UK, specialising in web development, hosting\u00a0infrastructure, and performance-driven digital marketing.\u00a0<\/p>\n\n\n\n

Founded over two decades ago by Russ Murch, the agency initially focused on helping businesses establish their own online presence through custom-built websites, dependable infrastructure and strategic SEO. <\/p>\n\n\n\n

Over time, the business expanded beyond a traditional agency model, with the wider Core Synergy parent company also building and scaling its own e-commerce brands. <\/p>\n\n\n\n

Across this growing ecosystem, the hosting infrastructure remains the backbone of the organisation. Managing the platform in-house allows them to maintain a diverse range of technical environments, from local businesses to high-traffic custom-built e-commerce platforms.  <\/p>\n\n\n\n

\"Function28<\/figure>\n\n\n\n
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The problem: Hosting limitations blocking business development <\/h2>\n\n\n\n

Before switching to 20i, Function28 faced constant challenges with their previous provider.  <\/p>\n\n\n\n

These obstacles created frustrations for both the team and their clients, which began holding the business back from operating effectively.  <\/p>\n\n\n\n

Key challenges   <\/h3>\n\n\n\n