Support Database

Category: Email Hosting

In this section

• How to I create an autoresponder?

  To create a new autoresponder, such as an 'out of office' email:  Select Manage Hosting.  Select Manage for …

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• How do I create an email mailbox?

  To create a new mailbox:  Select Manage Hosting.  Select Manage for the package you wish to add the …

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• Can I rename a mailbox?

  It's not possible to rename a mailbox once it's been created. To get around this, you can create …

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• Do you support email piping?

  We do not support email piping - as our mail and web server platforms are located in physically different networks …

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• How long does an email migration take?

  An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the …

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• What details should I use for a WordPress SMTP plugin?

  The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using 20i WordPress Hosting …

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• How do I add a DKIM record?

  DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The …

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• How do I add another server/include to an SPF record?

  If you're using 20i's mail server but want to route emails via another provider - such as G …

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• How do I customise the 20i webmail login page?

  You can customise the webmail (StackMail) login page using HTML and CSS directly via the 20i control panel. We've …

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• How do I check mailbox usage across packages in My20i?

  20i provides a simple and easy way to monitor mailbox sizes across the packages and sites within your My20i …

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• How do I set up email on my Android device?

  Here's how to set up a 20i email on an Android phone or tablet: Open the mail application on …

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• How do I create an email signature in 20i webmail?

  To create an HTML or plain text email signature that will be appended to all emails: Select Settings In the …

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• How do I add Office 365 DNS records?

  If you need email to route via Office 365 instead of 20i’s StackMail platform, then you can use …

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• How do I create and send email campaigns?

  If you're a 20i Reseller, email campaigns allow you to send targeted, personalised bulk emails to your customers (StackCP …

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• How do I create and send welcome emails?

  As a 20i reseller, there are two types of welcome emails that can be sent to your customer: Package …

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• What’s the difference between using mail.domain.com and imap/smtp.domain.com?

  When selecting what credentials to use within your mail client, you have a choice between using either: mail.yourdomain.com …

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• How do I set up email on my iPhone?

  To set up your 20i mailbox on an Apple iPhone or iPad, you need to: Head to the Settings  …

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• How do I migrate emails to 20i?

  To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …

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• How do I whitelist all email from a specific domain / mailbox?

  If you want to allow all emails to be received from a specific sending email address - so that …

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• Why are emails not forwarding?

  The primary reason for mail not being forwarded is if it is being classed as spam. If an email has …

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• How do I stop emails going to junk?

  Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record …

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• What is the Stackmail Customer Login URL?

  If you need to log in to Stackmail - 20i's free webmail available with all hosting packages -  …

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• Can 20i Support migrate my emails if I use WordPress FTP migration?

  To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …

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• What are the recommended Thunderbird Mail client settings?

  There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages …

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• Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?

  Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an …

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• Getting a “mail certificate name mismatch” / “cannot verify server identity” error?

  This error usually occurs when a mail client is using a secure connection to the mail server under a custom …

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• How do I configure G Suite (formerly Google Apps) and Gmail?

  Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This …

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• Can I use ‘mail.domain’ in my mail client?

  For scale and redundancy reasons we operate each service from its own hostname. So we always recommend using the most …

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• Why are the IMAP folders missing from my iPhone or iPad?

  If you can successfully send email and view any new messages in your Inbox, but aren't able to view …

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• How do I setup my 20i mailbox in Outlook?

  We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account …

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• How do I add SRV records for Office 365?

  SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the …

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• What are my email sending limits?

  Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used …

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• What are your mail DNS records?

  Any domain name using our nameservers will automatically have 'smtp', 'pop3' and 'imap'.your-domain.tld hostnames created, and MX records …

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• Can I add SPF records for my domain name?

  Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam messages. It can …

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• How do I create an email account for my domain?

  Creating a new email account for a domain name is done through My20i.  Log in to My2 …

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• How can I change my mailbox password?

  Changing passwords for any mailbox can be done through the My20i control panel. Log in to My20i and …

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• Why can’t I send emails?

  There are a few very common reasons why you may not be able to send emails.    Are …

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• What are MX records?

  MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, …

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• What is SMTP?

  SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email …

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• Should you use POP3 or IMAP?

  Both IMAP and POP3 are protocols that allow you to receive e-mails from a remote server. Your e-mail client uses …

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• What is IMAP?

  IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on …

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• What is POP3?

  POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email …

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• How do I set up email forwarding?

  Email forwarding refers to the re-sending of an email message delivered to one email address on …

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• I’ve reached my mailbox quota size. What can I do?

  With 20i all mailboxes have 10 GB of data storage. It's unlikely that you should ever fill this unless you' …

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