Find the answers you need
Support Database
Category: Email Hosting
In this section
How do I set up my 20i mailbox in Outlook?
We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can set up your account …
How do I enable subaddressing on a mailbox?
Subaddressing can be used to organise your email, so certain messages go to folders automatically. For example, if you have …
How do I connect to my mailbox through Outlook for mobile?
Here's how to set up a 20i mailbox on a mobile device using Outlook. You can get Outlook …
How do I restore mailbox backups with Timeline Backups Pro?
You can restore lost mailbox data using the Timeline Backups Pro tool – which can be ordered through your My2 …
How can I use a custom domain with iCloud mail?
With Apple's latest update to iOS and iCloud+ you can use a custom domain with your iCloud Mail accounts. …
How can I rename a mailbox?
You can easily rename an email mailbox within your 20i account. Head to Manage Hosting > Options > Manage. …
Will installing the Roundcube One-Click affect current emails?
No. The Roundcube one-click install provides a separate installation of Roundcube for you to manage, send and receive emails. This …
Why is my domain blacklisted, and how do I get it removed?
What is a domain blacklist? A Domain Name System Blacklist (DNSBL) is a list that allows internet service providers (ISP) …
How to create an autoresponder?
To create a new autoresponder, such as an 'out of office' email: Select Manage Hosting. Select Manage for …
How do I create a mailbox?
To create a new email mailbox: Select Manage Hosting. Select Manage for the package you wish to …
Do you support email piping?
We do not support email piping - as our email and web server platforms are located in physically different networks …
How long does an email migration take?
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the …
WordPress knowledge: use SMTP with and without plugins
Sending emails directly from your WordPress site can be critical to your site’s success. It could be …
How do I add a DKIM record?
DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The …
How do I add another server/include to an SPF record?
What's in this guide? Adding an SPF Include G Suite Office 365 Mailchimp SendGrid Adding an IP to an SPF …
How do I customise the 20i webmail login page?
You can customise the webmail (Stackmail) login page using HTML and CSS directly via the 20i control panel. We've …
How do I check mailbox usage across packages in My20i?
20i provides a simple and easy way to monitor mailbox sizes across the packages and sites within your My20i …
How do I set up email on my Android device?
Here's how to set up a 20i email on an Android phone or tablet: Open the mail application on …
How do I create an email signature in 20i webmail?
To create an HTML or plain text email signature that will be appended to all emails: Select Settings In the …
How do I add Office 365 DNS records?
If you need email to route via Office 365 instead of 20i’s StackMail platform, you can use our one-click …
How do I create and send email campaigns?
If you're a 20i Reseller, email campaigns allow you to send targeted, personalised bulk emails to your customers (StackCP …
How do I create and send welcome emails?
As a 20i reseller, there are two types of welcome emails that can be sent to your customer: Package …
What’s the difference between using mail.domain.com and imap/smtp.domain.com?
When selecting what credentials to use within your mail client, you have a choice between using either: mail.yourdomain.com …
How do I set up email on my iPhone?
There's a quick and easy way to set up email on your iPhone or iPad. On the device you …
How to use the email migration tool
To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …
How do I allow-list all email from a specific domain / mailbox?
If you want to allow all emails to be received from a specific sending email address - so that …
Why are emails not forwarding?
The primary reason for mail not being forwarded is if it is being classed as spam. If an email has …
How do I stop emails going to junk?
Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record …
What is the Stackmail Customer Login URL?
If you need to log in to Stackmail - 20i's free webmail available with all hosting packages - …
Can 20i Support migrate my emails if I use WordPress FTP migration?
To migrate your emails and mailboxes to 20i email hosting, you can use our in-house Email Migrations tool. …
What are the recommended Thunderbird Mail client settings?
There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as that helps keep messages …
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?
Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an …
Getting a “mail certificate name mismatch” / “cannot verify server identity” error?
This error usually occurs when a mail client is using a secure connection to the mail server under a custom …
How do I configure G Suite (formerly Google Apps) and Gmail?
Our control panel allows automatic configuration of DNS Records. You can configure your domain name for G Suite (Google Apps) …
Can I use ‘mail.domain’ in my mail client?
Yes, absolutely! For compatibility reasons and to help ease migrations, we automatically setup mail.domain for each …
Why are the IMAP folders missing from my iPhone or iPad?
If you can successfully send email and view any new messages in your Inbox, but aren't able to view …
How do I add SRV records for Office 365?
SRV records - service records used in Office 365 - can be added via our DNS Management interface inside the …
What are my email sending limits?
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used …
What are your mail DNS records?
Any domain name using our nameservers will automatically have 'smtp', 'pop3' and 'imap'.your-domain.tld hostnames created, and MX records …
Can I add SPF records for my domain name?
Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam messages. It can …
How do I create an email account for my domain?
Creating a new email account for a domain name is done through My20i. Log in to My2 …
How can I change my mailbox password?
Changing passwords for any mailbox can be done through the My20i control panel. Log in to My20i and …
Why can’t I send emails?
There are a few very common reasons why you may not be able to send emails using 20i email …
What are MX records?
MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving' mail server, …
What is SMTP?
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email …
Email Hosting Guide: POP3 or IMAP
Both IMAP and POP3 are protocols that allow you to receive e-mails from a remote server. Your e-mail client uses …
What is IMAP?
IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on …
What is POP3?
POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email …
How do I set up email forwarding?
Email forwarding refers to the re-sending of an email message delivered to one email address on …
I’ve reached my mailbox quota size. What can I do?
With 20i all mailboxes have 10 GB of data storage. It's unlikely that you should ever fill this unless you' …