Email Hosting – Webmail Questions
Webmail support articles: if you want to use Stackmail - 20i's webmail service - here's some frequently asked questions answered.
What is the Stackmail Customer Login URL?
If you need to log in to Stackmail - 20i's free webmail available with all hosting packages - the URL they need is www.Stackmail.com.
If you have a reseller hosting account, you can change this URL to your own preferred brand in Reseller Customisation in your 20i account.
Frequently Asked Questions
Can I have an SSL on my branded webmail URL?
Yes, you can now add an SSL to your branded webmail URL. To do this, head to Reseller Customisations and scroll down to the webmail section. You'll see below where you've added your subdomain and webmail domain the ability to select SSL. This will add an SSL to your branded webmail URL.
What CNAMEs can I use to point webmail to my own brand?
Using the tool within Reseller Customisations adds the relevant CNAMEs for you so there's no need to add these manually. A branded webmail URL will be given the CNAME:
webmail.example.com -> CNAME -> stackmail.com
A branded URL with an SSL applied to it will be given the CNAME:
webmail.example.com -> CNAME -> webmail.stackcp.com
How do I create an email signature in 20i webmail?
To create an HTML or plain text email signature that will be appended to all emails:
- Select Settings
- In the left column, select Identities
- In the next column along to the right, click on the email address for which you want you create or edit a signature
- Fill in signature details as necessary
How do I customise the 20i webmail login page?
As part of our White-Label Reseller Hosting you can customise the webmail (Stackmail) login page using HTML and CSS directly via the 20i control panel. We've included some example CSS below to help you get started!
To add the code:
- Login to My20i.
- Head to Reseller Preferences -> StackCP Theme -> Locate the Webmail Login Page section near the bottom.
- The examples below will need to be entered in to the CSS field.
Changing the Webmail Image
If you want to change the webmail image that currently sits to the left of the username and password fields then you can add the following CSS:
#login-form { background-image: url( ); background-repeat: no-repeat; }
You will need to add your image URL between the two brackets (e.g. '( )'). When you save, you can then head to your custom webmail URL and do a hard refresh (often CTRL + SHIFT + R) and you should see the updated webmail image.
In our example we've replaced the default webmail image with our business logo.
Updating the Header and Button Colours
To change the colour of both the 'Login' header and the 'Login' button, you can add the following CSS:
#login-form h1 { margin: 0; padding: 0 0 20px 0; color: #f7921e; width: auto !important; height: auto !important; margin: 0 !important; } #login-form input.button, #login-form .formbuttons input, #login-form .formbuttons input:active { background: #f7921e; padding: 8px 20px; color: #fff; } #login-form .formbuttons input:hover { background-color: #e27a08 !important; }
The #login-form h1 section controls the 'Login' header colour - update the hex colour code to your chosen heading colour.
The #login-form input.button section controls the colour of the 'Login' button- update the hex colour code to the button colour you want.
The #login-form .formbuttons input:hover section controls the colour of the 'Login' button when you hover over it with your cursor. Traditionally, a slightly darker colour is used, however you could also use the same hex colour code as you used for active state of the button.
To follow on from our example above, you can see how the above CSS has updated the colours of the 'Login' header and 'Login' button.
Will installing the Roundcube One-Click affect current emails?
No.
The Roundcube one-click install provides a separate installation of Roundcube for you to manage, send and receive emails. This won't affect the standard stackmail.com webmail application.
As third party software, we can't help with the customisation of this software, but it can be used to create a more bespoke webmail client.
Our one-click install for Roundcube is available with our Web Hosting and VPS.
How to access Stackmail
Webmail is an email service that allows users to access and manage their email accounts through a web browser, rather than using dedicated email client software installed on a computer or mobile device.
Any mailbox you create within 20i can be accessed using webmail which we call Stackmail. Webmail can be accessed in various ways, such as directly logging in or using the options within the hosting control panel to directly log into your webmail.
Using Single Sign On to log into webmail
There are a couple ways to directly log into a mailbox using single sign on. They can both be found on the Manage Hosting page.
Both options will show under the Email section:
The Email accounts page will show a list of all the created mailboxes for the hosting package you are managing.
When you click Options > Webmail this will automatically log you in to webmail for that mailbox.
There is also a webmail page under the email section. This will show a page with the mailboxes, but just has one link which will log you in to the webmail for the mailbox:
Directly logging into a mailbox
It is also possible to log into webmail directly by going to stackmail.com and using your email address and password to login.
If needed, you can change the mailbox password within the my20i control panel. This can be changed from Email accounts page on the hosting control panel. There is an option next to each mailbox for a new password to be typed and saved. Once saved that password will work immediately.
- The webmail URL can also be customised to fit your own reseller brand which is explained in this article: How do I set my custom webmail URL?
- It is also possible to customise the look of the webmail login page which is explained here: How do I customise the 20i webmail login page?
StackCP users can also use all of the above methods to log into webmail provided the package type for the hosting has the necessary permissions.
Webmail interface
Once you have logged into webmail you will see this page:
Webmail will always show the mail tab first. This is where you can manage emails.
You can navigate the folders in the list on the left hand side, see the emails in the middle column and once you click on an email it will show the content on the right hand side.
There are other options on the left hand side such as compose which will open a page to compose a new email.
The contacts tab will show a list of the contacts saved for the mailbox.
The settings tab will allow you to change some of the settings for the mailbox as well as adding a signature, adding an autoresponder or changing the mailbox password.
The other options at the bottom will allow you to change between light and dark themes, check information about webmail and logout of webmail.