Find the answers you need

Support Database

How do I create and send email campaigns?

Email campaigns allow you to send targeted, personalised bulk emails to your StackCP users. These can be used to cover common customer-related scenarios.

To send an email campaign you’ll need to start by creating an email template. To do this:

1. Head to Email Templates from the My20i homepage.

2. From the Template Type menu you can select Email Campaign Template.

 

Email templates

 

3. Your template may describe a new product you’re launching or an update to an existing one. Other examples of emails you may want to send out include: a new product you’re launching, an add-on product you wish to upsell, news and new features about your company.

4. Once you’ve completed your email template, head to Email Campaigns.

5. Select Create Campaign.

6. You can then target your email towards specific users, either by all StackCP users or by the products that users have access to.

 

Email campaigns

 

7. Use the existing template you created and select Insert Template.

8. Once you’re done, select Save Changes.

9. You’ll now see your campaign in a Draft status.

10. To send it, select Options > Send.

 

Send a campaign

 

Your email campaign will then be sent to all chosen recipients and the status will show as Finished once all emails have been sent.