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Why are emails going to the junk / spam folder?

Adding an SPF record to your DNS can ensure emails you send do not get bounced back or placed in the recipients junk folder. An SPF record is simply a TXT record that confirms which mail servers are authorised to send emails from your domain. 

To add an SPF at 20i: 

  • Login to My20i.
  • Head to Manage Hosting -> [select package] -> Manage DNS.
  • Add a new TXT record, with the Name set a your domain and with the value as: 

Here's our example:

Resellers can choose to have our SPF record added to all new packages automatically by checking the box in Account Preferences.