Find the answers you need

Support Database

How do I migrate emails to 20i?

To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will let you migrate your IMAP mailboxes, your Gmail mailboxes and your Outlook mailboxes into 20i. 

To do this: 

  • Login to My20i.com
  • Select which package you want to migrate emails in to via Manage Hosting.

  • Select the Email Migrations tool that is within the emails section. 

Email Migration

  • Enter the relevant credentials and then select Sync.
    • Hostname - This will be the hostname of the mailserver that you are syncing your emails from. If you're not sure what this is then it may be worth asking your previous hosting provider what this is. 
    • Username - This will be the mailbox that you are syncing. 
    • Password - This will be the password of the mailbox at your previous host and of the newly created mailbox at 20i. Please note: you'll need to have set up the mailboxes within 20i first using the same password as currently used by the mailbox. 

My20i Email Migration detail

Please note: you'll need to have set up the mailboxes within 20i first using the same password as currently used by the mailbox. 

If the sync fails to start, this is likely due to the credentials not being correct. You should confirm that the password you have used is correct and that the hostname is also correct before requesting support.

Frequently Asked Questions

Can I use the email migration tool more than once for the same mailbox?

Yes, you can use it as many times as you want. You may want to do this if you've recently switched MX records so mail now routes to 20i, to get the latest copy of the mail from the preivous mail server you can simply redo a mailbox migration. This will then only migrate emails that are new, so you won't have any duplicate emails. 

Does the email migration tool move or copy emails across?

The email migration tool copies the emails and folders across to 20i, so no emails are "removed" from your old mailserver/mailboxes. 

Can I only perform one mailbox migration at a time?

Yes, you can only perform one mailbox migration at a time per package.

Where can I find my hostname?

Your previous host will be able to tell you your hostname. It is worth trying mail.yourDomain.co.uk as that is a common hostname that is used.