Find the answers you need

Support Database

How do I enable subaddressing on a mailbox?

Subaddressing can be used to organise your email, so certain messages go to folders automatically. For example, if you have you can now use When the message is delivered, it will automatically be moved in to the 'tag' folder.

Enabling this feature can be done via My20i or StackCP.

  • Head to Manage Hosting or Manage Domains and select Manage for the hosting package/domain
  • Select the Email Accounts icon

Email accounts icon

  • On the email account you wish to add Subaddressing to, select Options > Enable Subaddresses.

Enabling subaddresses

After this, you’ll need to allow the platform 30 minutes to set up this feature.

You’ll then be able to have emails auto-filter to folders when following the format in the example above.