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Support Database
Category: HostShop
In this section
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Set up webhook notifications in Slack, Discord or Zapier
My20i Webhook Notifications are a simple way for 20i Resellers to receive alerts about StackCP User actions in …
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How do I use the 20i Invoice Designer?
If you're using HostShop and are sending invoices to customers you can now use 20i's in-house Invoice Designer …
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How do I set my Reseller brand domain?
To set your Reseller Brand and custom URLs you'd perform the following steps. Head to Reseller Preferences > …
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How do I add account credit to my 20i account?
You’ll need account credit on your 20i account to take orders through HostShop. When a client orders services …
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How do I add analytics code to HostShop?
You can add your Google Analytics, Facebook Pixel and Google Tag Manager Javascript to be included on every page …
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How do I set a specific address only for customer invoices?
You might want to show a different address on the invoices generated for your customers, to that on your My2 …
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How do I offer hidden products, purchasable only via a direct link?
When a product is hidden, this will prevent it from showing on your HostShop order page when users and customers …
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HostShop domain renewals
The best practice when it comes to domain names in HostShop is to have your customers' domain names set to …
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Why should I use GoCardless?
GoCardless lets you access easy regular payments from your customers by Direct Debit - a well-known and trusted payment method …
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How does a customer set up a Direct Debit with GoCardless?
For your customers setting up a direct debit mandate, the process is quick and easy. Within their StackCP Account, they …
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How do I cancel a StackCP User’s GoCardless Direct Debit mandate?
To cancel a StackCP User's Direct Debit mandate you’d head to your GoCardless account. Select the …
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How to create a GoCardless account
GoCardless integrates with the HostShop web hosting business suite. Head to gocardless.com and click on the Sign Up Now …
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Connecting HostShop to GoCardless
The GoCardless payment gateway is a way of taking secure payments from your customers through HostShop. It allows customers to …
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HostShop Emails & Messages
Email Templates Email templates can be configured by going to Reseller Preferences > Email Templates. By default, templates have already …
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HostShop Set Up Guide
HostShop is an all-in-one automated platform to manage clients, commerce, billing, payments, service provision, communication and support. It includes an …
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How do I create custom work quotes?
In HostShop you can send your customers Custom Work Quotes for 'one-off' payments or quotes for services you’re …
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Why won’t my VAT number validate within HostShop?
We use the automated VIES VAT number validation system to automatically verify VAT numbers entered in to our system. We …
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How do I import customers from WHMCS to HostShop?
If you’re looking to import customers from WHMCS to HostShop then you can do so using the 20i …
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How do I set up HostShop URLs?
To set up the main HostShop URLs you need to decide on two things: what your brand domain will …
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How do I integrate HostShop with my current website?
HostShop is designed so that you can easily add the shop your current sales site. You do this by …
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HostShop and VAT
If you are a UK business and are Value-Added Tax (VAT) registered, then you can enter your VAT number on …
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How do I manage fraudulent orders within HostShop?
To ensure the payments and orders you receive are legitimate, HostShop has an inbuilt fraud management system which will detect …
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How do I change the currency in HostShop?
In HostShop you can change to your local currency. We currently support over 20 currencies, but please let us know …
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How do I change the HostShop tax (VAT) rate?
If your business is not based in the EU then we don’t know what your tax (VAT) …
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How do I setup Stripe as a payment gateway?
Stripe is a well-regarded payment gateway provider you can use to take credit and debit card payments from your customers. …
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How do I add a billing contract to a service?
You can manually assign a billing contract for a current hosting service to a StackCP User. This is so you …
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How do I set domain name prices?
With HostShop, you can resell domain names with your 20i Reseller account domain discount. Some of these domain prices are …
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How do I add my own custom products and services?
HostShop is extremely flexible. Not only does it allow you to resell 20i’s hosting products and services easily, …
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How do I add a Malware Scanning as a product?
At 20i we provide a free, on demand malware scanner, a product often charged for by other hosting companies. With …
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How do I add hosting services?
The primary goal for HostShop is to make it quick and easy for you to create hosting packages and sell …
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How do I add domain privacy as a service?
With HostShop you can resell Domain Privacy as an add-on to the purchase of domain names themselves. To set up …
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How do I add and sell VPS services?
With HostShop your product lineup isn’t just limited to hosting and domains. You can also resell VPS …
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How do I add and sell VPS Backups?
If you’ve set up and configured VPS services to be sold in HostShop, you may want to add …
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How do I add and sell SSL certificates?
With HostShop you can also add chargeable SSL certificates to your product line-up. This means you can easily resell the …
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How do I add a MSSQL database as a product?
If you provide Windows hosting as a service, you may wish to also provide Microsoft SQL databases to customers via …
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How do I set up PayPal as a payment gateway?
With HostShop, you need to be able to receive money from your customers. To do this you’ll need …
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How do I edit my HostShop presales template?
With HostShop we offer the ability to quickly and easily install one of our presales website templates. They're aimed …
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When do my customers get billed?
You’re in total control! You can set how and when you’d like your customers to be …
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What are StackCP Users in HostShop?
A StackCP User is the account you create to give your customers access to manage their hosting and via StackCP …
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How to sign up a customer manually in HostShop
One of the many benefits to 20i HostShop is the ability for your customers to sign up automatically without needing …
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How do I resend a customer’s email address verification email?
If a customer is trying to sign up and claims they haven't received an email verification email then …
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How do I manage my customers?
A core part of your business when using 20i HostShop will be managing new and existing customers. When your customers …
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How do customers sign up to HostShop?
A simple but important question! With HostShop it’s very easy for leads to automatically sign up and become …