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Category: HostShop
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How do I transfer my StackCP User their affiliate earned balance?
A StackCP User can request to withdraw their balance through StackCP, or by contacting you directly. To pay out the …
How does a StackCP User request to withdraw their balance?
A StackCP User can request the withdrawal of the balance they’ve earned through affiliate referrals when the amount …
How do I send notifications to Microsoft Teams using a webhook?
My20i Webhook Notifications are a simple way for 20i Resellers to receive alerts directly through a Microsoft Teams channel. …
What are the product description variables in HostShop?
When creating a Product for your HostShop setup and adding a description, you’ll note that there are some …
How do StackCP Users pay with balance in HostShop?
Before StackCP Users can pay with balance in HostShop you will need to either add balance as a product they …
How do I add a billing contract to a service?
You can manually assign a billing contract for a current hosting service to a StackCP User. This is so you …
How can I add and sell balance products in HostShop?
In HostShop you can allow customers to add balance to their accounts with you. This balance can then be used …
Can I add discount codes in HostShop?
Yes, you can add various discount codes in HostShop by going to the Discount Codes page. To create a new …
How does the Renewal Sequence work?
On the Renewal Sequence page you can manage the automated emails and actions that are triggered on renewal/expiry day …
How to add custom categories to HostShop?
By default your HostShop will have five product categories. These are: Virtual Private Servers Domain Names Additional Products & Services …
How do I add multicurrency support in HostShop?
To add multicurrency support to your HostShop you first need to go to the Currencies page. Here you can select …
How do customers sign up to HostShop?
A simple but important question! With HostShop it’s very easy for leads to sign up and become paying …
How do I manage my customers?
A core part of your business when using 20i HostShop will be managing new and existing customers. When your customers …
How do I resend a customer’s email address verification email?
If a customer is trying to sign up and claims they haven't received an email verification notification then …
How do I edit my HostShop presales template?
With HostShop we offer the ability to quickly and easily install one of our presales website templates. They're …
How do I set up PayPal as a payment gateway?
With HostShop, you need to be able to receive money from your customers. To do this you’ll need …
How do I add a MSSQL database as a product?
If you provide Windows hosting as a service, you may wish to also provide Microsoft SQL databases to customers via …
How do I add and sell SSL certificates?
With HostShop you can also add chargeable SSL certificates to your product lineup. This means you can resell the …
How do I add and sell VPS Backups?
If you’ve set up and configured VPS services to be sold in HostShop, you may want to add …
How do I add and sell VPS services?
With HostShop your product lineup isn’t just limited to hosting and domains. You can also resell virtual …
How do I add domain privacy as a service?
With HostShop you can resell Domain Privacy as an add-on to the purchase of domain names themselves. To set …
How do I add a Malware Scanning as a product?
At 20i we provide a free, on-demand malware scanner. This is a product that's often charged for by …
How do I add my own custom products and services?
HostShop is extremely flexible. Not only does it allow you to resell 20i’s hosting products and services …
How do I set domain name prices?
With HostShop, you can resell domain names with your 20i Reseller account domain discount. Some of these domain prices are …
How do I setup Stripe as a payment gateway?
Stripe is a well-regarded payment gateway provider you can use to take credit and debit card payments from your customers. …
How do I change the HostShop tax (VAT) rate?
If your business is not based in the EU then we don’t know what your tax (VAT) rules …
How do I change the currency in HostShop?
In HostShop you can change to your local currency. We currently support over 20 currencies, but please let us know if …
How do I manage fraudulent orders within HostShop?
To ensure the payments and orders you receive are legitimate, HostShop has an inbuilt fraud management system which will detect …
HostShop and VAT
If you're a UK business and are Value-Added Tax (VAT) registered, then you can enter your VAT number on …
How do I integrate HostShop with my current website?
HostShop is designed so that you can easily add the shop your current sales site. You do this by linking …
How do I import customers from WHMCS to HostShop?
If you’re looking to import customers from WHMCS to HostShop then you can do so using the 20i …
How do I set up HostShop URLs?
To set up the main HostShop URLs you need to decide on two things - what your brand domain will …
How do I create custom work quotes?
In HostShop you can send your customers Custom Work Quotes for 'one-off' payments or quotes for services you&rsquo …
HostShop Setup Guide
HostShop is an all-in-one automated platform to manage clients, commerce, billing, payments, service provision, communication and support. It includes an …
HostShop Emails & Messages
Email Templates Email templates can be configured by going to Reseller Preferences > Email Templates. By default, templates have …
Connecting HostShop to GoCardless
The GoCardless payment gateway is a way of taking secure payments from your customers through HostShop. It allows customers …
HostShop domain renewals
Best practice when it comes to domain names in HostShop is to have your customers' domains set to not auto-renew …
How do I offer hidden products, purchasable only via a direct link?
If you wish to make a product purchasable only via a direct link rather than being publicly accessible via the …
How do I set a specific address only for customer invoices?
In some situations, you may wish to display a different address to what is set in your My20i account …
How do I add analytics code to HostShop?
You can include your Google Analytics, Facebook Pixel or Google Tag Manager or other Javascript analytics code on every page …
How do I use the 20i Invoice Designer?
If you're using HostShop and are sending invoices to customers you can use 20i's in-house Invoice Designer. It …
Set up webhook notifications in Slack, Discord or Zapier
My20i Webhook Notifications are a simple way for 20i Resellers to receive alerts about StackCP User actions in Slack, …
HostShop Package Plans
HostShop Package Plans are the way to create package bundles and plans for your customers. Plans allow you to give …
How do I add account credit to my 20i account?
You’ll need account credit on your 20i Reseller account to take orders through HostShop. When a client orders …
How do I set my Reseller brand domain?
To set your brand domain and URLs (which will be used for your custom control panel login, webmail and more) …
How do I use the HostShop affiliate system?
The HostShop affiliate system allows your StackCP Users (affiliates) to refer new customers to your HostShop, to generate more revenue …
How do I view StackCP Users that don’t have an assigned contract?
If you’re using HostShop you’ll want to ensure your StackCP Users have an assigned service and …
How does a customer set up a Direct Debit with GoCardless?
For your customers setting up a direct debit mandate, the process is quick and easy. Within their StackCP Account, they …
Why won’t my VAT number validate within HostShop?
We use the automated VIES VAT number validation system to automatically verify VAT numbers entered in to our system. We …
When do my customers get billed?
You’re in total control! You can set how and when you’d like your customers to be …
What are StackCP Users in HostShop?
A StackCP User is the account you create to give your customers access to manage their hosting and via StackCP …
How to sign up a customer manually in HostShop
One of the many benefits to 20i HostShop is the ability for your customers to sign up automatically without needing …