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How do I cancel a StackCP User’s GoCardless Direct Debit mandate?

To cancel a StackCP User's Direct Debit mandate you’d head to your GoCardless account.

GoCardless account page

  • Select the Customers tab.

GoCardless customers tab

  • Find the customer in the dashboard and select their name.

GoCardless customer view

  • Select the red Cancel button.
  • Confirm that you want to cancel the mandate.
  • You’ll see the customer's status change from ‘Active’ to ‘Inactive’.