Find the answers you need

Support Database

HostShop domain renewals

The best practice when it comes to domain names in HostShop is to have your customers' domain names set to not auto-renew within My20i, via the Renewals section.

This means that if your customer doesn't pay or have a valid payment method, you won't be charged by us until the customer makes a successful payment to you. At the bottom of the Account Preferences page, you'll note the option to automatically disable auto-renew on 'new' domain purchases. We'd suggest doing so so that if customers buy domains from you through HostShop, their default status is to not auto-renew in your 20i account.

It ensures that they renew the domain on time, and you are not charged for domains they don't want.