Support Database

HostShop Emails & Messages

Email Templates

Email templates can be configured by going to Reseller Preferences > Email Templates. By default, templates have already been created for you for all different HostShop scenarios.

Updating the 'from' address for email templates

Head to Email Templates and select Bulk Update From Address, you can then enter the Name and Email you’d like all email templates to be sent from.

You can also edit the 'from' address on a per template basis selecting Options > Edit on the template you want to change and updating the From Address.

Resend Welcome Email

You can resend a StackCP Users welcome email by going to StackCP Users > Options > Edit and then selecting the email template you wish to send, then select Send Welcome Email.

Sending a message to all customers

If you’d like to update all customers or a range of customers in their control panel then you can use the Message Centre to do so. Head to Reseller Preferences > Message Centre.

From here you can configure the type of notification you want to send and who it will reach.

Sending marketing emails

You can send email campaigns to your customers by heading to Customers > Email Campaigns. You can then configure and send targeted bulk emails to your StackCP Users. There’s a full guide about configuring those here: How do I create and send email campaigns?