Support Database

Category: Migrations and Transfers

In this section

• Can I rename a mailbox?

  It's not possible to rename a mailbox once it's been created. To get around this, you can create …

  Read More

• Can I import contacts to webmail?

  Yes, you can import a contact list from a previous mail client into 20i webmail. To do so:  Log …

  Read More

• Does the email migration delete any emails?

  No, the email migration won't remove any emails from the mail server where emails are being migrated from or …

  Read More

• Will the email migration tool cause downtime to emails?

  No, the email migration won't cause any downtime to emails. It doesn't affect DNS or the ability to …

  Read More

• How long does an email migration take?

  An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the …

  Read More

• How do I migrate from Heart Internet?

  Migrating from Heart Internet to 20i's scalable platform is quick and easy using our Migration Centre.  Log …

  Read More

• How do I migrate from WHM/cPanel?

  Migrating from a cPanel/WHM host to 20i's scalable platform is quick and easy using our Migration Centre. …

  Read More

• Why could my WordPress migration fail?

  The following conditions should be met for the WordPress FTP migration tool to migrate a site. These conditions are …

  Read More

• How do I migrate a WordPress site automatically?

    Resellers can migrate WordPress sites via FTP using our Migration Centre. This will copy-over the site files and …

  Read More

• How do I add custom DNS before I use 20i’s nameservers?

  As standard, any new package that is created or migrated into 20i gets given our default DNS. This will …

  Read More

• How do I migrate emails to 20i?

  To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …

  Read More

• Can 20i Support migrate my emails if I use WordPress FTP migration?

  To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …

  Read More

• How do I transfer a domain or website to another 20i customer?

  As a 20i reseller, you can transfer hosting packages and domain names to different 20i customers through our My20i …

  Read More

• What does each Migration Status mean?

  When you first start a website migration to 20i, you'll see it enters the system with a …

  Read More

• Why is my POP3 mailbox re-downloading messages after migration?

  While we do everything we can to help prevent this behaviour, occasionally mailboxes that have been configured using POP3 and …

  Read More

• How do I move my site to the WordPress platform?

  You can move between all our Linux, WordPress and Windows Platforms using the Platform Transfer icon inside My20i. …

  Read More

• How do I migrate a website manually?

  20i provide an automatic 'one click' Migration Centre that supports migrations from the UK's largest hosts and most popular …

  Read More

• Which platform will my website be migrated-to?

  People with 20i Reseller Hosting accounts have access to our Migration Centre. It intelligently detects whether your website uses …

  Read More

• How long does it take to migrate a website using the 20i Migration Centre?

  It depends! The length of time it takes to move a website and its associated mailboxes depends on the amount …

  Read More

• How do I use the 20i Migration Centre?

  Log in to My20i Select Start a Migration. Choose your provider from the list and click Next. Enter …

  Read More

• What is the 20i Migration Centre? An overview.

  The 20i Migration Centre automates migrations from most reseller hosts, allowing you to move your websites and email in just …

  Read More

• What can the Migration Centre move?

  As a 20i Reseller you will gain exclusive access to our custom-built Migration Centre. The Migration Centre helps ease …

  Read More

• How do I get support from 20i?

  20i have a friendly support team based at our Nottinghamshire HQ: They can help you with any technical issues you …

  Read More