Find the answers you need
Support Database
Category: Migrations and Transfers
In this section
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How do I migrate from a Self-Managed VPS to a Managed VPS?
With any Managed VPS you'll get full access to the Migration Centre. It gives you a few easy …
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Can I rename a mailbox?
It's not possible to rename a mailbox once it's been created. To get around this, you can create …
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Can I import contacts to webmail?
Yes, you can import a contact list from a previous mail client into 20i webmail. To do so: Log …
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Does the email migration delete any emails?
No, the email migration won't remove any emails from the mail server where emails are being migrated from or …
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Will the email migration tool cause downtime to emails?
No, the email migration won't cause any downtime to emails. It doesn't affect DNS or the ability to …
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How long does an email migration take?
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the …
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How do I migrate from Heart Internet?
Migrating from Heart Internet to 20i's scalable platform is quick and easy using our Migration Centre. Log …
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How do I migrate from WHM/cPanel?
Migrating from a cPanel/WHM host to 20i's scalable platform is quick and easy using our Migration Centre. …
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Why could my WordPress migration fail?
The following conditions should be met for the WordPress FTP migration tool to migrate a site. These conditions are …
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How do I migrate a WordPress site automatically?
Resellers can migrate WordPress sites via FTP using our Migration Centre. This will copy-over the site files and …
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How do I add custom DNS before I use 20i’s nameservers?
As standard, any new package that is created or migrated into 20i gets given our default DNS. This will …
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How do I migrate emails to 20i?
To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …
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Can 20i Support migrate my emails if I use WordPress FTP migration?
To migrate your emails and mailboxes to 20i, you can use our in-house Email Migrations tool. This will …
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How do I transfer a domain or website to another 20i customer?
As a 20i reseller, you can transfer hosting packages and domain names to different 20i customers through our My20i …
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What does each Migration Status mean?
When you first start a website migration to 20i, you'll see it enters the system with a …
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Why is my POP3 mailbox re-downloading messages after migration?
While we do everything we can to help prevent this behaviour, occasionally mailboxes that have been configured using POP3 and …
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How do I move my site to the WordPress platform?
You can move between all our Linux, WordPress and Windows Platforms using the Platform Transfer icon inside My20i. …
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How do I migrate a website manually?
20i provide an automatic 'one click' Migration Centre that supports migrations from the UK's largest hosts and most popular …
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Which platform will my website be migrated-to?
People with 20i Reseller Hosting accounts have access to our Migration Centre. It intelligently detects whether your website uses …
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How long does it take to migrate a website using the 20i Migration Centre?
It depends! The length of time it takes to move a website and its associated mailboxes depends on the amount …
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How do I use the 20i Migration Centre?
Log in to My20i Select Start a Migration. Choose your provider from the list and click Next. Enter …
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What is the 20i Migration Centre? An overview.
The 20i Migration Centre automates migrations from most reseller hosts, allowing you to move your websites and email in just …
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What can the Migration Centre move?
As a 20i Reseller you will gain exclusive access to our custom-built Migration Centre. The Migration Centre helps ease …
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How do I get support from 20i?
20i have a friendly support team based at our Nottinghamshire HQ: They can help you with any technical issues you …