Find the answers you need
Support Database
Category: Reseller Hosting
In this section
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How do I secure my brand URLs?
Within the Reseller Customisation options, you're able to set which URLs you'd like your customers to use to …
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How do I enable the White-Label Support Database?
Resellers can show a White-Label Support Database directly within customers control panels, helping customers find answers they need to …
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How do I add Sub Users to my main account?
As a 20i Reseller, you may wish to allow others to access your Reseller account to help with the management …
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How do I add a hosting package?
Hosting packages are where all site files, databases and emails are housed for a particular website. To create a new …
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How do I set up a cron job?
You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control …
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How long does a platform transfer take?
A platform transfer to any different 20i platform usually takes about 30 minutes. This will vary, dependent on the size of …
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Is there any downtime during a platform transfer?
There is potential for downtime during a platform transfer. For a normal website, you could expect a maximum of 30 minutes …
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Should I transfer my site to the WordPress platform?
Yes - absolutely, to get the best performance from a WordPress site it's best to transfer it …
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How do I do a platform transfer?
You may wish to move a website from one platform to another. For example, Linux to WordPress, to take …
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How do I import services and users to WHMCS?
Importing Services Under some circumstances you may want to set up a service as if it had been purchased …
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How do I use hosting Package Labels?
Package Labels allow you to assign a tag to a hosting package, and then filter them via the Manage Hosting …
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How do I check MySQL Database sizes across packages in My20i?
20i provides an easy way to monitor and view all MySQL database sizes across all packages in your My20i …
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How do I check disk usage across packages in My20i?
20i allows you to easily check and monitor disk usage across all your packages and sites within your My20i …
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How do I check bandwidth usage across packages in My20i?
20i provides a way to view bandwidth usage across packages and sites within your My20i account, making it easy …
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How do I check mailbox usage across packages in My20i?
20i provides a simple and easy way to monitor mailbox sizes across the packages and sites within your My20i …
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Complete list of email template tags
When using templates you can make use of tags. Tags allow you to enter dynamic content into your Email …
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StackCP Help Desk Guide
Overview Quick Start Departments The Ticket List View Tickets Ticket Statuses Ticket Emails Ticket Ratings Auto Closing Tickets …
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How do I create and send welcome emails?
As a 20i reseller, there are two types of welcome emails that can be sent to your customer: Package …
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Integrating WHMCS with your 20i Reseller Account
1. Overview Setting up Web Host Manager Complete Solution (WHMCS) with your 20i reseller hosting account allows you to automate …
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How do I change the license key WHMCS uses?
As a 20i reseller, you can buy a discounted WHMCS license. If you have a pre-existing WHMCS license, you' …
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How do I build a site before changing the nameservers to 20i’s?
You may want to create a package where you can develop a site before linking it to a live site. …
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How do I add an avatar picture to my My20i account?
The My20i avatar - the picture in the top right corner - uses Gravatar. So to display an …
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How do I customise the limits for an individual package?
You may want to customise what is shown in StackCP for an individual package. For a particular user, for example. …
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How do I use Master FTP?
As a 20i reseller you can use Master FTP to globally unlock your own IP address across all your …
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How do I add a Custom Temporary URL?
You may want to replace 20i's white label temporary URL (stackstaging.com) with your own custom temporary URL. To …
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How do I switch to renew my hosting account annually?
You may want to switch to renewing your hosting account annually, perhaps to take advantage of the additional month free …
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How can I clone a site with Timeline Backups?
Timeline Backups allow you to restore data between packages, making them an ideal tool to assist with 'cloning' …
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How do I connect via SSH?
It's only recommended that you connect to your package via SSH if you're familiar with the command line …
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How do I disable automatic renewal of a domain?
To prevent a domain name from renewing, you need to: Log in to My20i Head to Renewals from …
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Why am I getting an Internal Server Error (error 500)?
A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception …
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Does ‘Back Up Multiple Sites’ back up databases?
Yes. You can back up multiple sites from the Back Up Web Hosting icon under the Reseller Manager section …
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What is reseller hosting?
Reseller hosting is where businesses sell website space to other businesses or individuals. The website reseller will buy a large …
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How do I brand and customise StackCP’s login page?
If you're looking to customise your StackCP login page you can do this by editing the Custom CSS. …
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I have a customer expecting a high volume of traffic, is this ok?
Your site or a customer's site may expect a higher volume of traffic if they've launched an advertising …
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How do I take my temporary test site / StackStaging site live?
There are two possible variations on how to approach this, dependent on whether the site in development is hosted …
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How can I create a subdomain?
To create a subdomain through you: Log in to My20i Head to Manage Hosting -> Manage. Select the …
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What is the Stackmail Customer Login URL?
If you need to log in to Stackmail - 20i's free webmail available with all hosting packages - …
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I get a 500 error from a new hosting package on Windows
Internal server errors (Error 500) Our Windows platform connects to our central storage system using authenticated access. This can take …
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Can you add support for features I would like to use or offer my clients that is not yet supported?
Customer feedback is invaluable to us at 20i. Although we have over 20 years' hosting experience, we're a young company …
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Can 20i provide support to my clients if they require support?
We're happy to provide support to our direct hosting customers. However, if you're a reseller, 20i cannot directly …
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Can I use WHMCS with my Reseller Hosting Package?
Yes - you can absolutely use WHMCS with our platform. We offer a WHMCS module that integrates perfectly with our …
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Are there any reseller hosting guides?
When you've signed up with 20i you get access to a range of guides and data sheets including …
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Can I assign each hosting package to a dedicated IP address?
Our Reseller Account does not come with a 'dedicated' IP address for your packages, as your web hosting accounts aren' …
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How do I suspend or disable a hosting package?
As a Reseller you can enable and disable individual hosting packages. This can be useful to limit access to services …
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How do I set up Automatic Timeline Backups?
With our Timeline Backups product, automatic snapshots of your website files and databases are taken on a daily …
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How do I activate my free SSL?
Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS …
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How do I add a domain mapping or alias?
From My20i, head to Manage Hosting > Select Package > Domains. This area allows you to configure all …
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What does “Platform Transfer Failed” mean?
This most common reason a platform transfer failures is when moving to our WordPress hosting platform and the …
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How do I add a domain reference?
A domain not yet registered with 20i or registered elsewhere is often referred-to as a 'domain reference'. Whenever you …
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What is the difference between your Linux, WordPress and Windows platforms?
At 20i we maintain 3 different 'platforms' based on operating systems and software. The best platform for your site will …
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How does my customer log in to the StackCP control panel?
If you're a 20i Reseller, you can give your customers access to their hosting packages using the white label …
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How do I view the most recent backups taken by Timeline Backups?
Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If …
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How do I allow clients access to StackCP?
As a Reseller you may want to give your clients access to StackCP. They can use StackCP to carry …
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What can the Migration Centre move?
As a 20i Reseller you will gain exclusive access to our custom-built Migration Centre. The Migration Centre helps ease …