Support Database

Category: Reseller Hosting

In this section

• How do I enable the White-Label Support Database?

  Resellers can show a White-Label Support Database directly within customers control panels, helping customers find answers they need to …

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• How do I add Sub Users to my main account?

  As a 20i Reseller, you may wish to allow others to access your Reseller account to help with the management …

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• How do I add a hosting package?

  Hosting packages are where all site files, databases and emails are housed for a particular website. To create a new …

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• How do I set up a cron job?

  You can set up a cron job or 'scheduled task' in the Scheduled Tasks section of your hosting packages control …

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• How long does a platform transfer take?

  A platform transfer to any different 20i platform usually takes about 30 minutes. This will vary, dependent on the size of …

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• Is there any downtime during a platform transfer?

  There is potential for downtime during a platform transfer. For a normal website, you could expect a maximum of 30 minutes …

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• Should I transfer my site to the WordPress platform?

  Yes - absolutely, to get the best performance from a WordPress site it's best to transfer it …

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• How do I do a platform transfer?

  You may wish to move a website from one platform to another. For example, Linux to WordPress, to take …

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• How do I import services and users to WHMCS?

  Importing Services Under some circumstances you may want to set up a service as if it had been purchased …

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• How do I use hosting Package Labels?

  Package Labels allow you to assign a tag to a hosting package, and then filter them via the Manage Hosting …

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• How do I check MySQL Database sizes across packages in My20i?

  20i provides an easy way to monitor and view all MySQL database sizes across all packages in your My20i …

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• How do I check disk usage across packages in My20i?

  20i allows you to easily check and monitor disk usage across all your packages and sites within your My20i …

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• How do I check bandwidth usage across packages in My20i?

  20i provides a way to view bandwidth usage across packages and sites within your My20i account, making it easy …

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• How do I check mailbox usage across packages in My20i?

  20i provides a simple and easy way to monitor mailbox sizes across the packages and sites within your My20i …

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• Complete list of email template tags

  When using templates you can make use of tags. Tags allow you to enter dynamic content into your Email …

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• StackCP Help Desk Guide

    Overview Quick Start Departments The Ticket List View Tickets Ticket Statuses Ticket Emails Ticket Ratings Auto Closing Tickets   …

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• How do I create and send welcome emails?

  As a 20i reseller, there are two types of welcome emails that can be sent to your customer: Package …

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• Integrating WHMCS with your 20i Reseller Account

  1. Overview Setting up Web Host Manager Complete Solution (WHMCS) with your 20i reseller hosting account allows you to automate …

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• How do I change the license key WHMCS uses?

  As a 20i reseller, you can buy a discounted WHMCS license. If you have a pre-existing WHMCS license, you' …

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• How do I build a site before changing the nameservers to 20i’s?

  You may want to create a package where you can develop a site before linking it to a live site. …

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• How do I add an avatar picture to my My20i account?

  The My20i avatar - the picture in the top right corner - uses Gravatar. So to display an …

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• How do I customise the limits for an individual package?

  You may want to customise what is shown in StackCP for an individual package. For a particular user, for example. …

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• How do I use Master FTP?

  As a 20i reseller you can use Master FTP to globally unlock your own IP address across all your …

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• How do I add a Custom Temporary URL?

  You may want to replace 20i's white label temporary URL (stackstaging.com) with your own custom temporary URL. To …

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• How do I switch to renew my hosting account annually?

  You may want to switch to renewing your hosting account annually, perhaps to take advantage of the additional month free …

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• How can I clone a site with Timeline Backups?

  Timeline Backups allow you restore data between packages, making them an ideal tool to assist with 'cloning' websites …

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• How do I connect via SSH?

  It's only recommended that you connect to your package via SSH if you're familiar with the command line …

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• How do I disable automatic renewal of a domain?

  To prevent a domain name from renewing, you need to: Log in to My20i Head to Renewals from …

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• Why am I getting an Internal Server Error (error 500)?

  A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception …

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• Does ‘Back Up Multiple Sites’ back up databases?

  Yes. You can back up multiple sites from the Back Up Web Hosting icon under the Reseller Manager section …

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• What is reseller hosting?

  Reseller hosting is where businesses sell website space to other businesses or individuals. The website reseller will buy a large …

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• How do I brand and customise StackCP’s login page?

  If you're looking to customise your StackCP login page you can do this by editing the Custom CSS.  …

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• I have a customer expecting a high volume of traffic, is this ok?

  Your site or a customer's site may expect a higher volume of traffic if they've launched an advertising …

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• How do I take my temporary test site / StackStaging site live?

  There are two possible variations on how to approach this, dependent on whether the site in development is hosted …

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• How can I create a subdomain?

  To create a subdomain through you: Log in to My20i Head to Manage Hosting -> Manage. Select the …

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• What is the Stackmail Customer Login URL?

  If you need to log in to Stackmail - 20i's free webmail available with all hosting packages -  …

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• I get a 500 error from a new hosting package on Windows

  Internal server errors (Error 500) Our Windows platform connects to our central storage system using authenticated access. This can take …

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• Can you add support for features I would like to use or offer my clients that is not yet supported?

  Customer feedback is invaluable to us at 20i. Although we have over 20 years' hosting experience, we're a young company …

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• Can 20i provide support to my clients if they require support?

  We're happy to provide support to our direct hosting customers. However, if you're a reseller, 20i cannot directly …

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• Can I use WHMCS with my Reseller Hosting Package?

  Yes - you can absolutely use WHMCS with our platform. We offer a WHMCS module that integrates perfectly with our …

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• Are there any reseller hosting guides?

  When you've signed up with 20i you get access to a range of guides and data sheets including …

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• Can I assign each hosting package to a dedicated IP address?

  Our Reseller Account does not come with a 'dedicated' IP address for your packages, as your web hosting accounts aren' …

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• How do I suspend or disable a hosting package?

  As a Reseller you can enable and disable individual hosting packages. This can be useful to limit access to services …

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• How do I set up Automatic Timeline Backups?

  With our Timeline Backups product, automatic snapshots of your website files and databases are taken on a daily …

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• How do I activate my free SSL?

  Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure 'HTTPS' protocol …

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• How do I add a domain mapping or alias?

  From My20i, head to Manage Hosting > Select Package > Domains. This area allows you to configure all …

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• What does “Platform Transfer Failed” mean?

  This most common reason a platform transfer failures is when moving to our WordPress hosting platform and the …

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• How do I add a domain reference?

  A domain not yet registered with 20i or registered elsewhere is often referred-to as a 'domain reference'. Whenever you …

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• What is the difference between your Linux, WordPress and Windows platforms?

  At 20i we maintain 3 different 'platforms' based on operating systems and software. The best platform for your site will …

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• How does my customer log in to the StackCP control panel?

  If you're a 20i Reseller, you can give your customers access to their hosting packages using the white label …

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• How do I view the most recent backups taken by Timeline Backups?

  Timeline Backups take an automatic daily backup of all your websites and databases and store them for 30 days. If …

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• How do I allow clients access to StackCP?

  As a Reseller you may want to give your clients access to StackCP. They can use StackCP to carry …

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• What can the Migration Centre move?

  As a 20i Reseller you will gain exclusive access to our custom-built Migration Centre. The Migration Centre helps ease …

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