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Support Database
Category: Reseller Account
In this section
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How do I customise the header and footer of an email template?
You can add your own branding to the header and footer of the email templates that are sent to your …
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Can I customise Stack Status?
StackStatus.com is where you can see if there any global issues with our hosting, or if we have …
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Does 20i have an affiliate program?
Yes, we currently have an affiliate program. Please see 20i Affiliates for more details. …
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Integrating WHMCS with your 20i Reseller Account
1. Overview Setting up Web Host Manager Complete Solution (WHMCS) with your 20i reseller hosting account allows you to automate …
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How can I clone a site with Timeline Backups?
Timeline Backups allow you to restore data between packages, making them an ideal tool to assist with 'cloning' …
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I get a 500 error from a new hosting package on Windows
Internal server errors (Error 500) Our Windows platform connects to our central storage system using authenticated access. This can take …
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Can I use WHMCS with my Reseller Hosting Package?
Yes - you can absolutely use WHMCS with our platform. We offer a WHMCS module that integrates perfectly with our …
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Are there any reseller hosting guides?
When you've signed up with 20i you get access to a range of guides and data sheets including …
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How do I suspend or disable a hosting package?
As a Reseller you can enable and disable individual hosting packages. This can be useful to limit access to services …
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How do I activate my free SSL?
Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS …
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How do I add a domain mapping or alias?
From My20i, head to Manage Hosting > Select Package > Domains. This area allows you to configure all …
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What does “Platform Transfer Failed” mean?
This most common reason a platform transfer failures is when moving to our WordPress hosting platform and the …
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How do I add a domain reference?
A domain not yet registered with 20i or registered elsewhere is often referred-to as a 'domain reference'. Whenever you …
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What is the difference between your Linux, WordPress and Windows platforms?
At 20i we maintain 3 different 'platforms' based on operating systems and software. The best platform for your site will …
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How does my customer log in to the StackCP control panel?
If you're a 20i Reseller, you can give your customers access to their hosting packages using the white label …
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What can the Migration Centre move?
As a 20i Reseller you will gain exclusive access to our custom-built Migration Centre. The Migration Centre helps ease …