Find the answers you need

Support Database

How do I set my custom webmail URL?

By default, customers can access webmail using our white-labelled brand, However, if you'd like to customise your users' experience you can set your own branded webmail URL.

To do this, head to Reseller Preferences > Reseller Customisation. Locate the section called Webmail Domain and using the dropdown menu select the domain you'd like to use. This may be your primary business URL, in which case you'd enter a subdomain where customers can go to access webmail, this may be something like webmail, or email.

Note: If you'd like to use a new or separate domain just for webmail i.e.,, you can select your domain name and then just enter www as the subdomain. 

Select Save to set your webmail URL. 

Please note, you'll need to make sure the domain name is with 20i and preferably the nameservers point to 20i so that we can add a Let's Encrypt SSL to secure the webmail URL.

Note: You'll need to make sure you've applied a Let's Encrypt SSL to your brand domains hosting package to secure it, if you don't already have a package, simply create one via Add a Hosting Package.