Find the answers you need
Support Database
Category: SSL Certificates
In this section
-
Simple SSL Purchase and Renewal Process
Here's how to purchase or renew a Simple SSL. Purchases You can order an SSL from the control panel …
-
Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?
If you're trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR …
-
How do I add a Let’s Encrypt certificate to my Self-Managed VPS?
Unlike our shared web hosting platforms, some manual intervention is required to enable and install Let's Encrypt …
-
Can I install a third-party SSL certificate?
Yes: if you have an existing external or third-party SSL certificate you can install this at 20i. Your certificate provider …
-
How can I generate a Certificate Signing Request (CSR)?
When ordering an SSL certificate, you’re often required to generate a Certificate Signing Request (CSR). This is an …
-
Why should you use Force HTTPS on your website?
Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of …
-
Can I point an A record to a 20i package and get the free SSL certificate?
No. To be able to apply the free SSL certificates your site(s) need to use the 20i nameservers. This …
-
Can I use the free SSL certificate if I have Virtual Nameservers?
Yes. If you have bought the Virtual Nameservers product you can still use the free SSL certificates. You will just …
-
I’ve ordered a Simple or Extended SSL Certificate - what happens next?
All purchased SSL certificates - Simple and Extended SSLs - require email verification before being issued. What this means is …
-
What are the differences between your SSL Certificates?
We offer 3 different types of SSL Certificate: Free, Simple and Extended. All 3 will give your website URL the 'https' prefix, …
-
My website shows as insecure due to mixed content?
Please note that if you have recently activated a 20i SSL certifcate for your domain, it can take …
-
How do I activate my free SSL?
Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure HTTPS …