Support Database

Category: SSL Certificates

In this section

• Simple SSL Purchase and Renewal Process

  Here's how to purchase or renew a Simple SSL. Purchases You can order an SSL from the control panel …

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• Why do I get an ERR_SSL_UNRECOGNIZED-NAME-ALERT error?

  If you're trying to access the temporary URL (i.e. example-co-uk.staging.com) you may get an ERR …

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• How do I add a Let’s Encrypt certificate to my VPS?

  Unlike our shared web hosting platforms, some manual intervention is required to enable and install Let's Encrypt …

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• Can I install a third-party SSL certificate?

  Yes: if you have an existing external or third-party SSL certificate you can install this at 20i. Your certificate provider …

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• How can I generate a Certificate Signing Request (CSR)?

  When ordering an SSL certificate, you’re often required to generate a Certificate Signing Request (CSR). This is an …

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• Why should you use Force HTTPS on your website?

  Using HTTPS instead of HTTP means that communications between your browser and a website is encrypted via the use of …

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• Can I point an A record to a 20i package and get the free SSL certificate?

  No. To be able to apply the free SSL certificates your site(s) need to use the 20i nameservers. This …

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• Can I use the free SSL if my site doesn’t use the 20i nameservers?

  No, sorry. To be able to apply the free SSL certificates your site(s) need to use the 20i nameservers. …

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• Can I use the free SSL certificate if I have Virtual Nameservers?

  Yes. If you have bought the Virtual Nameservers product you can still use the free SSL certificates. You will just …

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• I’ve ordered a Simple or Extended SSL Certificate - what happens next?

  All purchased SSL certificates - Simple and Extended SSLs - require email verification before being issued. What this means is …

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• What are the differences between your SSL Certificates?

  We offer 3 different types of SSL Certificate: Free, Simple and Extended. All 3 will give your website URL the 'https' prefix, …

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• My website shows as insecure due to mixed content?

  Please note that if you have recently activated a 20i SSL certifcate for your domain, it can take …

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• How do I activate my free SSL?

  Every 20i hosting package comes with a free wildcard SSL certificate, enabling you to use the more secure 'HTTPS' protocol …

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