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How can I access my virtual machine if I have lost external network access?

If you lose access to your virtual machine because of an incorrect firewall rule, or a software update gone wrong, you can still gain access by using VNC. VNC can be used on both Linux and Windows virtual machines.

Using VNC

To use/enable VNC, you will need to do the following:

• Head to My20i and select Manage VPS.

• Select Options > Manage for the VPS you intend to do this with.

• Select Rescue VPS.

• Under Unlock VNC by IP Address enter the IP address you wish to unlock VNC access for and select Unlock.

• Make a note of the VNC Hostname - this should say something like ''. Also make a note of the password.

• With both the VNC hostname and password, use a VNC client (such as Tight VNC) to gain access to your virtual machine