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Support Database
Category: WordPress Support
In this section
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Improve your WordPress website’s TTFB
What is TTFB? Simply put, Time To First Byte (TTFB) is the time it takes for your browser …
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Fix WordPress Mixed Content
What's in this guide? What is mixed content? Fixing Mixed Content Ensuring Your WordPress Site Loads Securely What is …
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Fix Modified Core WordPress Files
A WordPress installation will always contain its core PHP files and directory structure. You might be familiar with the WordPress …
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Is it safe to update my PHP version?
Updating your PHP can instantly improve page load times as well as improve compatibility and security. See how to …
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Error Establishing Database Connection in WordPress
The Error Establishing Database Connection error means that your wp-config.php file doesn’t contain valid database credentials. Edit …
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How to fix the WordPress index.php file being outputted
Occasionally, you may encounter a WordPress site that outputs the contents of the index.php file directly to the browser. …
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Do 20i offer WordPress CLI?
If you're using WordPress, you may wish to make use of the WP Command Line Interface (CLI) to …
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What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using 20i WordPress Hosting …
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Why could my WordPress migration fail?
The following conditions should be met for the WordPress FTP migration tool to migrate a site. These conditions are …
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How do I add and use WordPress contact forms?
There are a range of different WordPress form plugins out there such as WP Forms, Contact Form 7 and Pirate …
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How do I reset my WordPress User password?
Update the password using WordPress Tools If you would like to reset your WordPress User password, then you …
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What are 20i’s WordPress tools?
We have a suite of WordPress Tools which make the management of WordPress sites much easier. Rather than having to …
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How do I use 20i’s WordPress staging environment?
Sites on our WordPress-optimised platform have access to a full staging environment. Staging allows you to make a clone …
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How do I migrate a WordPress site automatically?
Resellers can migrate WordPress sites via FTP using our Migration Centre. This will copy-over the site files and …
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Which PHP functions are disabled on your WordPress platform?
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, …
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Why am I getting an Internal Server Error (error 500)?
A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception …
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How do I manage subdomains on the WordPress platform?
Our WordPress platform is optimised just for WordPress. We've developed our own custom plugin - StackCache - …
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Do you support WordPress Network (Multisite)?
Yes! All our platforms have full support for a WordPress Network (formerly Multisite). You just need to follow the …
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How do I move my site to the WordPress platform?
You can move between all our Linux, WordPress and Windows Platforms using the Platform Transfer icon inside My20i. …
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How do I migrate a website manually?
20i provide an automatic 'one click' Migration Centre that supports migrations from the UK's largest hosts and most popular …
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I installed WordPress on the temporary URL, how can I change it to my domain name?
Using the 20i WordPress Tools If you've utilised 20i's temporary URL and would like update it to your …
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What is WordPress?
Overview of WordPress WordPress is a free and open source content management system (CMS) based on …