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Category: WordPress Support
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Is your hosting environmentally-friendly?
Yes, we're committed to reducing our carbon footprint, both in our data centres and workplace. We achieve this through …
Improve your WordPress website’s TTFB
What is TTFB? Simply put, Time To First Byte (TTFB) is the time it takes for your browser to …
Fix WordPress Mixed Content
What's in this guide? What is mixed content? Fixing Mixed Content Ensuring Your WordPress Site Loads Securely What is …
Fix Modified Core WordPress Files
A WordPress installation will always contain its core PHP files and directory structure. You might be familiar with the WordPress …
Is it safe to update my PHP version?
Updating your PHP can instantly improve page load times as well as improve compatibility and security. See how to …
How to fix the ‘Error Establishing Database Connection’ in WordPress
The Error Establishing Database Connection error means that your wp-config.php file doesn’t contain valid database credentials. Edit …
How to fix the WordPress index.php file being outputted
Occasionally, you may encounter a WordPress site that outputs the contents of the index.php file directly to the browser. …
Do 20i offer WordPress CLI?
If you're using WordPress, you may wish to make use of the WP Command Line Interface (CLI) to …
What details should I use for a WordPress SMTP plugin?
The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using 20i WordPress Hosting …
Why could my WordPress migration fail?
The following conditions should be met for the WordPress FTP migration tool to migrate a site. These conditions are …
How do I add and use WordPress contact forms?
There are a range of different WordPress form plugins out there such as WP Forms, Contact Form 7 and Pirate …
How do I reset my WordPress User password?
Update the password using WordPress Tools If you would like to reset your WordPress User password, then you …
What are 20i’s WordPress tools?
We have a suite of WordPress Tools which make the management of WordPress sites much easier. Rather than having to …
How do I use 20i’s WordPress staging environment?
Sites on our WordPress-optimised platform have access to a full staging environment. Staging allows you to make a clone …
How do I migrate a WordPress site automatically?
Resellers can migrate WordPress sites via FTP using our Migration Centre. This will copy-over the site files and …
Which PHP functions are disabled on your WordPress platform?
Our WordPress platform has been specifically designed to offer the best security, performance and reliability for WordPress. As a result, …
Why am I getting an Internal Server Error (error 500)?
A white screen or Internal Server Error (error 500) usually means a script used by your website is throwing an exception …
How do I manage subdomains on the WordPress platform?
Our WordPress platform is optimised just for WordPress. We've developed our own custom plugin - StackCache - …
Do you support WordPress Network (Multisite)?
Yes! All our platforms have full support for a WordPress Network (formerly Multisite). You just need to follow the …
How do I move my site to the WordPress platform?
You can move between all our Linux, WordPress and Windows Platforms using the Platform Transfer icon inside My20i. …
How do I migrate a website manually?
20i provide an automatic 'one click' Migration Centre that supports migrations from the largest hosts and most popular control …
I installed WordPress on the temporary URL, how can I change it to my domain name?
Using the 20i WordPress Tools If you've utilised 20i's temporary URL and would like to update it to …
What is WordPress?
Overview of WordPress WordPress is a free and open source content management system (CMS) based on …