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Why are the IMAP folders missing from my iPhone or iPad?

If you can successfully send email and view any new messages in your Inbox, but aren't able to view additional subfolders, then it's likely that you have an incorrect IMAP Path Prefix setting on the device.

To correct this, take the following steps:

  • Go to Settings > Mail > Accounts > Select your e-mail address > Account > Advanced
  • At the bottom of this screen, you should see 'IMAP Path Prefix'. Leave this blank or, try entering 'INBOX'
  • Save the changes, and then navigate back through the Email Account settings pages saving as required

You'll now be able to view all folders in the account. If that doesn't help or it's already set up like that, you may need to remove and re-add the e-mail account on your device.

Would you like a personalized email address, like YourFirstName@YourSurname.com? 20i give you 100 free email accounts with every domain name you buy, as well as free web hosting. Our email hosting is perfect for business or personal projects: set it up with Apple Mail or use our user-friendly webmail.