Welcome to 20i Support
Web Hosting Knowledge Base
HostShop domain renewals
Best practise when it comes to domain names in HostShop is to have your customers' domains set to not auto-renew within My20i, via the Renewals section.
This means that if your customer doesn't pay or have a valid payment method, you won't be charged by us until the customer makes a successful payment to you. At the bottom of the Account Preferences page, you'll note the option to automatically disable auto-renew on 'new' domain purchases.
We'd suggest doing this, so that if customers buy domains from you through HostShop, their default status is to not auto-renew in your 20i account. So that the toggle should be 'off' - disabled.
It ensures that they renew the domain on time, and you're not charged for domains they don't want.