Find the answers you need

Support Database

How do I connect via FTP?

Connecting via FTP to your web hosting is quick and easy.

Ensure you have an FTP client available. We'd recommend FileZilla

  • Head to Manage Hosting
  • Select Manage
  • On the right-hand side of the control panel, you'll see the FTP panel. You'll need to unlock FTP by either time or IP address 
  • You'll see the FTP Details section that contains your FTP Server (Host), Username and Password
  • Enter these details into FileZilla and select Quickconnect

You should now be connected to your web hosting via FTP. 

If you're having trouble connecting via FTP, we'd recommend reviewing the guide below for common steps to diagnose what's wrong. 

I can’t connect via FTP, what can I do?