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How do I migrate websites, MySQL databases, and standard mailboxes to 20i using the Migration Centre?

Firstly: before migrating to 20i, please ensure you have a full backup of all your data, all your websites work as expected. Also where possible, make sure all software has been updated to the latest versions.

Websites, MySQL Databases and Standard Mailboxes

  1. Log in to My20i
  2. Scroll down and click Start a Migration.
  3. Choose your provider from the list and click Next.
  4. Enter the required credentials (usually username and password), and click Next.
  5. Enter the required API credentials - there are descriptions of where to find these for your particular host - and click the button to start your migration.
  6. Go to Migrations Overview in My20i at any time to see the status of your migration. You’ll be notified when it’s successfully completed.
  7. Once you’ve completed your migration, log in to the packages and email accounts to check that everything has migrated as expected. If you encounter any issues or there’s something you’re not sure about, please contact our support team for help.

Note: the Migration Centre does not transfer DNS records. By default, DNS will be configured so that they point all services to your 20i account. For example, if you are using the Office365 or Google Mail service, you will want to remove our standard MX records and ensure Office365/Google DNS records have been added before you continue, to avoid any interruption to your mail service.

After migrating your websites, databases, and email, the final step is to update your domain names. You can either transfer your domain name to 20i or leave it with its current registrar and simply point the name servers to your 20i hosting.

If you’re intending to use our free SSL certificates, the domain name(s) will need to be transferred to 20i as a security measure required by the certificate issuing authority.

Transferring Domain Names

To transfer your own or your customers’ domain names to 20i, head to Transfer a Domain from the Migration Centre section of your 20i control panel. Enter the domain name(s) you want to transfer, confirm them, and then check out. 

You can see the progress of your domain transfers from Migration Centre > Pending Domain Transfers. Please note that DNS propagation typically takes an hour but can take anywhere up to 24 hours as a global update is rolled out, so it may be a while before your domain resolves after the nameservers have been updated.

Updating Nameservers

If you’d prefer to update your nameservers with your current domain registrar (meaning you have your non-20i domain pointing to your 20i hosting) instead of transferring your domain to 20i, you will need to log in to your domain registrar’s control panel and update the nameservers to the following:

• ns1.stackdns.com • ns2.stackdns.com • ns3.stackdns.com • ns4.stackdns.com

If your registrar doesn’t support 4 nameservers, simply add as many as it will support. It can take up to 48 hours for nameserver changes to propagate across the web, but in the vast majority of cases it will be completed much faster.

Congratulations, you’ve successfully migrated to 20i!

Important: You can never have too many backups! Before you delete any data with your old hosting company, please back it up on a separate physical device and/or have a copy in cloud storage. You can also download your data at any time via My20i, or purchase our Timeline Backups service for automatic daily backups.