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How do I Enable Two-Factor Authentication (2FA) for My20i?

2FA or two-factor authentication is a two-step verification process which offers an extra layer of security when accessing your account. Once enabled, your logins to My20i can only be completed if both your password and an authenticator code is provided. We support TOTP authenticator apps, such as those from Google and Microsoft.

Add a New Authenticator

From inside My20i, follow the link to Security Details under ‘Account Preferences’ section.

Towards the bottom of this page, you'll see a section titled 'Two-Factor Authentication'.  To add your first device, enter your current login password and name the device you wish to add. The Device Name is purely for your own reference.

Adding a Second Authenticator

There's no limit on the number of devices you can add, and we recommend having at least two devices on your account. This is in case one of your authenticators is lost or unavailable. Once a device has been added to your account, future devices can be added by entering a code from an existing authenticator device.

Removing an Authenticator

To remove a device, select 'delete' from the list of your authenticator devices, on the same page.

Lost Device

If you're unable to access your account after it has been protected by 2FA, please call 0333 344 2720 (Option 1). We’ll work with you to reset your access. Lines are open from 0900 until 1700, Monday - Friday.

2FA for StackCP Users

Users of the StackCP control panel can enable 2FA themselves. 2FA setup is in the StackCP 'Security Details' menu (top-left). Resellers can manage users' devices and verify 2FA codes in the StackCP Users area of My20i.