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How do I restore mailbox backups with Timeline Backups Pro?

You can restore lost mailbox data using the Timeline Backups Pro tool – which can be ordered through your My20i account. With Timeline Backups Pro you will receive 30 days of snapshots of all the email accounts on your account. 

  • Firstly, you’ll need to head to the Timeline Backups tool. In My20i, if you're a Reseller, this can be found under Reseller Management. If you're not a Reseller, it willl be under Manage Hosting > Web Files
  • Now find the hosting package that the email account is assigned-to from the list. Once you've found the relevant package, you will then need to select Manage. 
  • You'll see a list of different webspace, database and mailbox snapshots. From this list, find the name of the mailbox that you’d like to restore a snapshot for and select View Snapshots. 

Manage Timeline Backups Snapshots

  • Select the snapshot time/date that you'd like to restore to the mailbox.

Note: At this stage, you'll have the option to select Restore to temporary mailbox. This will create a new mailbox and restore the snapshot to the new mailbox instead of the original mailbox. This feature may be useful if you do not want to overwrite the contents of the original mailbox. 

  • Select Restore Snapshot