We’ve now passed 2,000 reviews on Trustpilot, with a 4.9 out of 5 rating. 98% of our Trustpilot reviews are five star!
Numbers like these are great to see, but the comments behind them tell us much more.
For 20i, several themes come up repeatedly: customer service, our staff, website hosting and response times.
Customer service that solves problems
A website might be offline. A migration could have hit an unexpected DNS issue. WordPress might be refusing to cooperate.
Whatever the problem, getting a fast response is only part of the job. You also need someone who understands the issue and can help fix it.
That comes through strongly in our Trustpilot feedback.
Customers regularly praise the knowledge, helpfulness and efficiency of our support team.
They also highlight the willingness of staff to investigate problems properly, including more complex technical issues, rather than simply sending a generic response.
Reviews mention support with WordPress, migrations, domain transfers, DNS configuration and wider hosting problems, with individual team members frequently praised for their patience, professionalism and problem solving.
That reflects how we approach support at 20i. Our hosting includes 24/7 expert support, so there is someone available when you need technical help.
For agencies and resellers managing customer websites, this is particularly important.
When a client has a problem, useful technical assistance helps you get back to them with an answer rather than leaving an issue unresolved.
Fast responses when time matters
Response time is another theme that appears consistently in our reviews.
Customers frequently mention getting quick replies to both technical problems and general questions, with some reporting that issues were resolved within minutes.
Speed is particularly valuable when you’re responsible for other people’s websites. A slow support response does not just affect you. It can leave your own customers waiting too.
But response time alone is not enough. A quick reply that does not solve anything simply moves the delay somewhere else.
What we’re pleased to see in the reviews is that customers often mention both speed and resolution: getting a quick response from someone who understands the problem and can help move it towards a solution.
Hosting customers can rely on
Trustpilot’s review summary also highlights positive feedback about website hosting, including speed, reliability and the ability to manage multiple client websites.
WordPress performance is mentioned specifically, while resellers and agencies also talk positively about using the platform as the foundation for their hosting businesses.
Our hosting platform is designed around high availability and autoscaling rather than the fixed resource limits associated with conventional single server hosting.
Resources can adjust with demand, while load balancing and redundant infrastructure help remove single points of failure.
For customers managing multiple business critical sites, those architectural differences matter. Performance, reliability and support all contribute to a hosting service they can depend on.
More than a review score
Reaching more than 2,000 Trustpilot reviews while maintaining a 4.9 rating is something we’re proud of.
But the most useful part of that feedback is understanding what customers value most.
Again and again, the same points come through: knowledgeable support, quick responses, effective problem solving and hosting that performs reliably.
Thank you to everyone who has taken the time to leave us a review.