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Customer Testimonials

20i Customer Reviews

Whether you’re just starting out or you’re a web hosting veteran, you’re guaranteed to have a fantastic experience thanks to quality custom-built platforms and incredible customer support.

Scroll down for 20i reviews, or read interviews with our customers here:

20i CUSTOMERS
20i Reviews
20i Reviews
Speed
Support
I Cannot Recommend 20i Enough

I cannot recommend 20i enough. Shout out to Jake and Scott on customer service. Jake was able to restore my website completely. Without that I would have lost my whole business. They are top class website gurus! All of them are there to help within minutes, 24 hours of the day. BIG UP 20i, top class hosting service.

Speed
Support
Amazing Company

Amazing company. I’ve been with 20i for 7+ years and it’s the most competent company i’ve dealt with. Nothing is a hassle, the support is quick (and good) and the uptime is exceptional. I can’t fault 20i, if you’re looking for any type of hosting solution use 20i.

Andy –

Platform
Speed
Support
Top Notch Customer Service

The customer service of 20i is exceptional. They always respond fast and often go above and beyond to help solve the problem at hand. They also have loads of great features in the hosting which makes building websites a joy.

Andy Jones –

Platform
Support
Absolutely the BEST Web Hosting Platform!

What do you like best about 20i?

The automation and flawless operation are beyond impressive. Very easy to use! Total control of domains and websites with all the portal features, very easy to integrate. Support staff via web chat are EXCELLENT and always available.

What problems is 20i solving and how is that benefiting you?

The automated web builder app is making life a LOT easier for me and for our clients, we love the web builder app and they improve on it frequently!

Patrick R – May, 2024

Support
20i is a great company with a…

20i is a great company with a first-class team of experts. They are very knowledgeable and will not give up until the problem is resolved, consistently assuring your satisfaction. What more could you ask from a conscientious hosting provider!

Graham R Hodge – May, 2024

Platform
Speed
Always great service from 20i

Always great service from 20i. I have had a reseller account for around a year and my experience has been second to none. I recently upgraded one of my customers busier websites to a cloud server to give it extra power and the process was quick and easy. I’d recommend 20i to anyone looking for a reliable and feature-rich web hosting provider.

Greg – May, 2024

Platform
Support
I can’t praise 20i enough

I can’t praise 20i enough. Not only do they offer a huge range of cutting edge hosting solutions, but their support is a game changer. I wouldn’t be able to run my freelancer web development business without their help. Whenever there are any issues, no matter how trivial, they’re there 24/7. Marc B and the rest of the support team are worth their weight in gold!

Simon Charlton – May, 2024

Platform
Speed
Support
No Regrets!

I have been with 20i for almost a year now.

20i Web Hosting offers an exceptional hosting experience coupled with top-notch support that truly sets them apart.

From seamless website management tools to robust hosting infrastructure, their service delivers reliability and performance like no other.

The support team’s dedication and expertise ensure that any issues are swiftly addressed, making for a stress-free hosting experience. If you’re seeking reliability, efficiency, and outstanding support, look no further than 20i Web Hosting.

webproman – April, 2024

Platform
Support
Value
Excellent support with prompt answers

What do you like best about 20i?

I have been using 20i for 5 years and have in excess of 100 hosting accounts. Up-time has been excellent and they offer a wide range of services. On the rare occasion I need some help, the support team have been excellent, often responding to my questions in less than an hour, at any time of day or night.

What do you dislike about 20i?

Nothing comes to mind. Everything I need has been provided and it’s really straightforward.

What problems is 20i solving and how is that benefiting you?

I’m able to offer my clients a reliable hosting package and can bundle together all of the features they require.

Jon L. - Small-Business (50 or fewer emp.) – April, 2024

Support
Value
A Pot of Gold at the End of the Rainbow

We have been with quite a few hosting companies over the years and finally found our pot of gold at the end of the rainbow in 20i.

It is always with a sense of trepidation that I submit a service ticket to 20i as I prefer to fix things myself and hate to bother anyone for assistance.

BUT, time after time 20i’s server techs come up trumps with their politeness and attention to detail whilst solving our little hiccups.

And did I mention that their costings are really fair - probably more fair to us than to them I must hasten to add.

Alan Straton – April, 2024

Platform
Support
Always Outstanding Support

What do you like best about 20i?

I’ve been using 20i for several years now and still consider this to be one of the best decisions I made. Their support is always prompt, efficient and helpful.

I have no hesitation in recommending them. First-class service always.

What do you dislike about 20i?

There is nothing that I dislike about 20i. They have never disappointed me.

What problems is 20i solving and how is that benefiting you?

Quality reseller hosting service

Kevin B. - Small-Business (50 or fewer emp.) – April, 2024

Migration
Support
UI
Special thanks to Jake and Justin

Special thanks to Jake and Justin today. I have to say for me this is probably the best hosting company ever. The control panel is smart and works really well. Jake and Justin today helped me with a Jooma site we migrated over. No “I’ll pass you on to someone else” they just get on with it. GREAT JOB.

Paul Clevett – March, 2024

Migration
Speed
Support
Outstanding Tech Support

The service we have received from Joshua M—20i Support has been outstanding. Moving from another supplier has not been a problem. Five websites moved and up and running in a few hours. Our previous supplier was still making changes three months after moving our domain names. I can’t thank Joshua enough!

Iain Johnston – March, 2024

Migration
Platform
Support
UI
Excellent products and service

What do you like best about 20i?

Have been using 20i for many years and they are by far the best provider that we have used. Super easy user-interface and set-up for any domain on any platform. Have never experienced any failure of the system so 100% reliable for us.

They provide excellent customer support through a simple ticket system for any complex issues relating to the operation, migration or implementation of a site and there response is normally instant.

What do you dislike about 20i?

Nothing that comes to mind, they are an excellent company.

What problems is 20i solving and how is that benefiting you?

They are a high quality partner in as much as we host our clients websites using them and our clients are very happy with the services we provide via our 20i reseller account.

Paul S. Small-Business (50 or fewer emp.) – March, 2024

Support
Long time customer, fantastic experience!

I’ve been a 20i customer for a couple of years now, and say with confidence that their customer support is second to none out of all of the hosting providers I have worked with.

I’d like to particularly highlight Louie’s depth of knowledge and fantastic customer service skills as he’s helped us on a few tickets recently :-)

Will definitely be remaining a customer for many years to come!

Andy Vaughan – March, 2024

Platform
Support
UI
Value
“Outstanding UK customer service”

What do you like best about 20i?

An exemplar of a modern hosting company.

Having worked with several large scale and enterprise hosting companies over the years, I can confidently say 20i are the best I’ve ever used. Everything I’ve ever needed to do is easy to use and available within just a click or two, and support when getting stuck has been almost immediate and always incredibly helpful.

They’re ahead of the game in terms of domain security with several features I haven’t seen supported via the UI and for free with any other suppliers (SPF, DNS-SEC, MTA-STS, DMARC etc) and they make it very easy to transfer sites and domains across.

What do you dislike about 20i?

Really nothing. The monthly bill is very reasonable for the range and standard of services offered.

What problems is 20i solving and how is that benefiting you?

Having everything available through a robust secure UI means it’s much quicker and easier to complete routine tasks and much harder to get them wrong.

Verified User in Computer & Network Security – February, 2024

Support
Joining the 20i reseller service is the best move I have made

Joining the 20i reseller service has been the best move I have made to date, fantastic & highly responsive customer support.

For any issue or questions I’ve had the support team has guided me in the right direction with clear and easy to understand instructions

Thank you 20i team you have one happy and life long customer right here

open skybox – February, 2024

Migration
Platform
Support
Value
Very good customer support

What do you like best about 20i?

- Good prices

- Customer services is so quick its almost instant!

- Easy to use portal

- Domain transfers are simple

- Good features

- Easy to login and use frequently

What do you dislike about 20i?

I don’t think that there is much that I can fault!

What problems is 20i solving and how is that benefiting you?

They enable me to be able to keep track of all of our customers and their hosting.

Archie C. – February, 2024

Support
Superb web hosts!!

What do you like best about 20i?

Hi there. After using many different webhosts over about 20 years, 20i stand out from the crowd.

Everything works just as it should. And if you have any issues or problems, my experience is they come back to you in literally minutes. (My last query was sorted in about 3 minutes).

Hugely love these guys! :-)

What do you dislike about 20i?

No downsides at all. You can’t really find better!

What problems is 20i solving and how is that benefiting you?

Hosting a moderately busy ecommerce site - it’s totally flawless. Just works, all the time!

Verified User in Wholesale – February, 2024

Speed
Support
Fast and friendly technical support

What do you like best about 20i?

Stable servers, fast and friendly technical support

What do you dislike about 20i?

So far everything is going well, we sincerely appreciate it

What problems is 20i solving and how is that benefiting you?

The problems that the 20i solves are many, but the most important are standard mailbox size, security, reliability, and fast technical support.

Mustafa Y. – January, 2024

Platform
Support
First Class Support & Service

What do you like best about 20i?

They are in my opinion the most advanced hosting & reselling platform out there today. Always adding & improving daily.

Their support is the best I have came across & fast, The platform is easy to use & intuitive.

What do you dislike about 20i?

Nothing to dislike, all is good with 20i

What problems is 20i solving and how is that benefiting you?

It resolves everything to do with hosting & emails for our clients.

David G. – January, 2024

Migration
Platform
Support
Very responsive and helpful

What do you like best about 20i?

20i is easy to set up, use, and administer. If we ever have any issues, mostly issues created by us, the support team are always very responsive and helpful. The team behind 20i has obviously put a lot of dev in so that ordering web hosting or a VPS is super easy.

What do you dislike about 20i?

Nothing to dislike about it. I really can’t fault the product or support.

What problems is 20i solving and how is that benefiting you?

Ease of spinning up new websites, definitely solving migrating WordPress sites with their staging area. We used to struggle before running our own web servers, different versions of PHP etc. We don’t have any issues anymore. The timeline backups make restoring an entire site or just the database really easy.

Verified User in Computer Networking – January, 2024

Migration
Speed
Support
Value
Amazing Customer Service

What do you like best about 20i?

Very responsive to answer any questions or concerns, affordable hosting, superb all round.

What do you dislike about 20i?

There are no downsides to using 20i hosting.

What problems is 20i solving and how is that benefiting you?

We recently migrated over from another hosting provider as we were seeing slow loading speeds. At first there was some teething issues to address since migrating, and i cannot fault 20i customer support. They went above and beyond to ensure everything was sorted.

Verified User in Retail – January, 2024

Migration
Speed
Support
Like night and day in comparison to my previous host

I am moving several hosting services from another supplier, whose servers have become slow and tickets are now taking days to answer. The red flag was when they referred to my hosting as ‘legacy’, meaning that in the near future I would be getting an email telling me to move my data as the service will no doubt be retired. They recently retired their API, so transferring data was always going to be a manual affair.

The move across to 20i has been extremely positive. I’ve have various questions which I’ve raised tickets on, all of which have been answered fully and positively within 20-30 minutes.

I am also finding their servers significantly faster than my previous supplier, with Joomla-powered sites loading significantly faster. The biggest benefit has been the email migration tool. I was expecting to have to back up all user emails locally, move the website/domain and then manually re-sync them. Their email migration tool removes that requirement altogether.

Very happy!

Martin Bailey – November, 2023

Support
Can’t fault service or products

What do you like best about 20i?

Faith in hosting companies restored! Thank you 20i. The system and interface etc works well, and whenever we have a problem, we can live chat or post a ticket and we get timely and helpful replies quickly and easily.

What do you dislike about 20i?

Can’t think of anything negative to be honest.

What problems is 20i solving and how is that benefiting you?

An easy place for all our domain names to live, and set up emails if required. We’ve typically hosted sites elsewhere as an agency, but we’re using some of 20i’s hosting now too and that’s super easy to use.

Chris N. – December, 2023

Migration
Platform
Support
The best customer services I’ve ever experienced

What do you like best about 20i?

I like the migration service it’s very easy and if there is a problem like there was with my previous host over a DNS issue with the second site I needed to migrate they helped me through the staging process which I’d never done before and they took the lead through the whole process. they are not just generic support staff who answer the phones or divert your ticket to the right department, they are all technically qualified people and give you the assistance right from the get go.

I particular love their WordPress optimised platform which is great as I develop websites for my clients using this, so no more messing around optimising servers myself with increased memory etc.

The built in web application firewall and malware scanner is a big plus also the free SSL, 20i are saving me money every year here, so no more pricey bloaty plugins to install. Their CDN is a massive plus so no more caching plugins required either.

I can’t recommend 20i enough they are packed full of useful features, easy integrations and implementation and Ben G who supported me through the process was absolutely brilliant. Review collected by and hosted on G2.com.

What do you dislike about 20i?

Haven’t found anything I dislike. I’m not sure there is anything to dislike.

What problems is 20i solving and how is that benefiting you?

They are solving my previous platform issues with heart internet and also solving my previous customer support issues, my previous host left me hanging for nearly 4 days before I got an answer, with 20i it was less than ten minutes.

Simon T. – December, 2023

Platform
Support
The support at 20i is very very good, very much like their actual hosting packages.

I had big issues with a website after an upgrade, Alexis R spent quite a bit of time going through errors and curing the problem for me.

The support at 20i is very very good, very much like their actual hosting packages.

I moved my sites over to 20i from Heart Internet some 4 years ago, I’ve never looked back.

I can’t recommend 20i enough!

Martin – March, 2023

Support
Incredible service!

The speed of the response from technical support is jaw-dropping! No sooner have I requested assistance, and the team are straight back to me within minutes and then resolving my issue a few minutes after that! I can’t think of any other company that operates so perfectly!

I have been a customer of 20i for many years, and you couldn’t pay me to leave them. I trust my business website with them 110%. Having used many of the other well-known hosting companies in the past, I can tell you hand-on-heart, they are embarrassing compared to the extremely high standards that 20i adheres to.

PB-19 – March, 2023

Migration
Platform
Speed
Support
UI
A stable and responsive partner to host your business.

If you’re looking for a stable and responsive partner to host your business, look no further.

Found them to be quick, helpful and knowledgeable.

Found the WordPress migration quick and easy.

Full cPanel migration very quick and easy.

Great packages and network, fast website, no downtime, & easy use panel.

What more can I say?

DR – February, 2023

Migration
Speed
Support
Migrating a lot of web sites over from Heart.

Fantastic support, in the process of migrating a lot of web sites over from Heart and it’s so far been a wonderful experience, if there are any issues the support is super speedy at all times of the day, even in the evenings and at weekends, really impressed.

Philippa G. – January, 2023

Migration
Platform
Speed
Support
A massive thank you.

I just wanted to say a massive thank you to all the tech guys who’ve helped my wife and myself over the last few weeks. We had a number of domain names, WordPress sites, basic html sites and email servers, linked to our businesses, family and local concerns.

Through the years these were amassed in various locations at home and abroad, as and when they were needed. Over a year ago I was advised to move them all to 20i, a UK-based company, to consolidate everything. I’m no tech-head when it comes to website migration, and the person who began the process couldn’t finish the work, leaving me with the task. I put it off for almost a year but things were becoming increasingly difficult, especially when a shared server with another host became blacklisted, with emails bouncing.

I turned to 20i and, between the really helpful guides plus a copious amount of support from the tech staff, all domains (bar one which belongs to a friend), sites and email are now hosted at 20i. I can’t begin to describe the relief that has ensued. Your guys went above and beyond, and we are so extremely thankful for it. Plus everything is so much quicker now!

Thank you!

Duncan H. – January, 2023

Support
Value
Excellent service as standard.

Over the last 25 years I’ve used a number of hosting service providers, as a reseller, and I have to say 20i are one of the best, and when you factor in their prices I reckon they are the best value for money by a long way. On this occasion, I needed a nameserver update, which they dealt with in a matter of minutes.

Alex – January, 2023

Support
Incredible support.

Incredible support from 20i.

We are migrating 20 websites from our current server company to 20i.

It has been a steep learning curve!

Throughout this we have been able to get fantastic support from 20i

Their technical expertise and knowledge and the ability to communicate it an understanding way is very special.

Andrew S. – December, 2022

Speed
Support
UI
Value
The best Hosting Company!!

I have been using 20i for a few years now, not only do they offer an amazing price, their customer service is the best in the industry. They have helped me out on many occasions, including being understanding when I had payment issues. The friendly interface is easy to use, powerful, and full of options. Am a small reseller, selling hosting packages to my clients whom I’ve built websites for. The reseller shop setup is easy and customisable, and it works!! The cache system is fast and works great with WordPress.

They also offer a wide range of instant app installs, including WordPress, BuddyPress, Magento, Opencart, Zen Cart and many many more.

Big thanks to everyone at 20i.

GDG – November, 2022

Platform
Support
After a year at 20i I’m very pleased with the service.

I made the move to 20i about a year ago and have been very pleased with the service reliability, functionality and, the few times I’ve needed to use it, customer service.

Previously I’d spent 10 years as a reseller of Heart and 3 years leasing VPS’s from OVH but had been badly let down by both in terms of reliability (Heart) and customer service (OVH).

The contrast at 20i is marked - nothing but smooth sailing so far, highly recommended.

Andrew A. – November, 2022

Platform
Support
More tools and features frequently.

I’ve been with 20i for over 3 years using their reseller platform. Whilst I have had the occasional technical difficulty it has always been resolved promptly and professionally. It is also really nice to see the platform grow giving more tools and features frequently.

Ben B. – October, 2022

Speed
Support
Blazing fast sites.

New to this hosting provider, needed a little help, and the team, Connor especially sorted it all out. Blazing fast sites now!

Steve S. – September, 2022

Support
UI
Value
I’m switching everything over to 20i.

The best hosting provider I have ever used. Excellent support, great features that come as standard. Excellent control panel. Cheap domain renewals.

I’m switching everything over to 20i.

Luke – August, 2022

Migration
Support
Value
Unbeatable support and value for money.

I migrated all my services (around 50 websites) to 20i years ago from Vidahost (now TSOHost). It was 20i’s offer of £1 for the first month that tempted me to test out their service and wow, I was blown away.

If you’re looking for a webhosting company that is always innovating, provides reliable and responsive support and listens to user feedback - look no further. I haven’t been disappointed once.

Naturally over the years, I’ve had perhaps one or two issues, and they’ve been resolved in less than 20 minutes. Remarkable.

20i have also invested in their customers’ interest, for example, creating their own HostShop that they offer resellers for free - it competes with WHMCS and saves me money!

Fantastic company.

Rob R. – August, 2022

Platform
Speed
Support
Perfect speeds regardless of location.

I host mine and multiple client websites using 20i’s WordPress Business hosting. The speeds, when optimised properly, are perfect. Their StackCache setup is fantastic as well. I have clients in the UK and Canada who all get perfect speeds regardless of their location due to 20i’s global caching.

Beyond the servers being top-tier and their caching being amazing, the customer service of 20i is what sells them to me. If I have any issues I can send in a ticket and within an hour (averagely when submitting during the day), they come back to me with extremely helpful responses.

I’ll be staying with 20i for the very foreseeable future.

Jack W. – August, 2022

Platform
Support
Value
Top of class hosting and support.

Been with 20i for several years now: constantly updating the services, and support is second to none. They really go above and beyond to help, even when the problem is website related and nothing to do with the hosting. This is the standard other companies (yes you Heart Internet!) should be measuring up to if they want to continue to be viable in a very crowded market.

If there were more than 5 stars available, I would give them more. Platinum-class hosting at a reasonable price and support like nowhere else (and I have been everywhere else over the last 20+yrs). Special shout out to Alexis Robinson: gave me outstanding support today with an issue that was nothing to do with 20i.

Rob E. – July, 2022

Platform
Speed
Support
I always end up moving back.

I’ve built many websites over the years and tried numerous UK based hosting services but I’ve had an account with 20i since they launched and no matter what other hosts I try, I always end up moving that website back to my 20i account.

Why? The service and the amazing support! Can’t thank the team at 20i enough for their amazing support over the years.

Martin K. – July, 2022

Support
UI
Value
The support is STELLAR.

I’ve been hosting my clients’ websites with these guys for over a year now - the support is STELLAR. I have not received support on par with 20i’s.

Any issues you’re having with any of your website, they’ll help you get it back up and running, even if you did something by mistake. It’s so cheap and has everything, so easy to use.

Yaqub L. – July, 2022

Platform
Value
They don’t try to cut corners.

I’ve used 20i for my own business over several years, as well as in my new position as IT Manager in a larger company.

It is fantastic and gives you everything you need. They don’t try to cut corners in terms of technology and in fact go far beyond what most other Hosting Companies offer. I always recommend it to people, business and personal and they keep adding features while ensuring their platform works.

I can’t praise them enough!

Eric S. – June, 2022

Platform
Support
UI
Value
A great reselling experience.

What do you like best?

20i offers everything we need as a reseller - domains, SSLs and various different solutions for hosting customers sites. This is all offered in a single dashboard. Support is also very helpful.

What do you dislike?

I can’t think of any disadvantages. They’re very excellent in what they offer - provide a great solution at an affordable price for all different customer sizes.

What problems is the product solving and how is that benefiting you?

They help solve managing multiple clients hosting, domains and SSLs all within one control panel. It’s a central location to go and much quicker than having to go to each individual clients own control panel.

Administrator in Computer & Network Security (on G2) – June, 2022

Migration
Support
Great company, top class service.

Excellent service from 20i, I’ve moved tons of domains and hosting packages over to 20i over the years. Queries are answered very quickly and the service is superb. Highly recommended!

Boerboel – May, 2022

Platform
Support
Always improving their already great offerings

I truly can’t say enough about this company! EVERY time I have had to reach out for support, they have provided me with service that exceeds expectations (which are high)!

Always improving their already great offerings, I look forward to continuing to with them indefinitely!

Jackie – April, 2022

Platform
Support
Never been so good.

I run a small web hosting business and ever since moving my sites and clients to 20i, things have never been so good.

Sites are always up, emails are always delivered, and support is fast and helpful. Since I joined there has been a steady stream of updates to the control panel and platforms.

Robert – March, 2022

Platform
Speed
Support
UI
Value
Excellent service, even better support.

Before I start, let me say that I have had a long career in IT Support - all the way from the front line to being a Support Director in one of the largest software firms in the UK. So I know good support when I see it!

I chose 20i for my reseller hosting needs primarily on the basis of the recommendation of their service - and I wasn’t disappointed. High speed, high availability, lots of customisation options for resellers and great value. What’s not to like? (100% green energy now too - absolute bonus.)

But that’s not the main reason I recommend 20i to everyone now. That reason is the quality of their support.

You can tell a lot about a company by how it treats its existing clients. 20i’s support is fast, friendly, responsive, flexible and professional. This is not something that happens by accident - this has clearly taken both a culture of respect for the client and some decent investment by 20i to achieve, alongside a focus on finding, training and keeping the right people with the rare blend of skills good support needs.

But the results are well worth it. I wholeheartedly recommend 20i and will continue to do so to everyone I meet based on this factor alone. Thank you for all you’re doing for your customers folks, and keep it up - you’re doing a great job.

MC – March, 2022

Migration
Platform
Support
UI
The perfect solution for hosting.

What do you like best?

20i User interface is very easy to use, I can set up a new website environment within minutes. The migration tool is great as well and I managed to move over 20 websites and email within one afternoon.

What do you dislike?

There is not much to dislike about 20i! The prices have increased slightly within the last year but that is to be expected in the current climate.

Recommendations to others considering the product:

I would recommend 20i in a heartbeat. I moved to 20i from another service after they were having lots of downtime on their servers. I managed to move to 20i within an afternoon with all my clients’ websites, domains and emails all intact. In the 4 years I have been with 20i I have experienced little to no downtime.

What problems are you solving with the product? What benefits have you realised?

As a small business owner, I am able to set up websites for my clients within minutes. The support they provide is also very good and get back to you with an answer very quickly

Adam K. – January, 2022

If you’d like to give feedback on 20i, you can use the My20i feedback page or review us on our Trustpilot page.