Customer Testimonials

20i Customer Reviews

"Whether you’re just starting out or you’re a web hosting veteran, you’re guaranteed to have a fantastic experience thanks to quality custom-built platforms and incredible customer support."

- GEORGIE BARRAT - GADGET SHOW PRESENTER & TECH EXPERT

Gerogie Barrat
Platform
Speed
Support
UI
Value
Loyal member of the 20i family for many years to come!

I’ve been with many web hosting companies over the last 10 years - but never been happy enough to stay with them, be that due to pricing, support, limited services or all three.

Stumbled across 20i - Web Hosting a few months back.

When I first signed up for £1 for the first month, I wasn’t too sure if the monthly bill was just to be a reseller - I’d never done this before as a reseller.

Was more than happy to find that the monthly price was for everything, no restrictions, amazing user interface for myself and for my clients with the ability to brand it as my own.

Being totally new to this side of the web, I had a lot to learn and I asked questions quite often with their support. I’ve had tickets answered within a minute or two sometimes and even way after the support hours are supposedly closed.

The loading times of the websites are amazingly fast compared to any other UK / USA hosting company I have used. And with Stackcache, WordPress websites load almost instantly.

I now offer web hosting services on my own website and can offer a package deal for my clients ordering web design due to the amazing prices that 20i offers resellers. Without them, I doubt I could have setup my business without the support, pricing and professionalism that 20i offers and provides as a company.

I’m sure that I’ll be a loyal member of the 20i family for many years to come.

Service: 5/5

Support: 5/5

Pricing: 5/5

Products: 5/5

Great job 20i!

Mark M. - August, 2018

Speed
The most innovative hosting provider.

Over the last 15 years with working with a number of different hosting companies, I must say 20i are the most innovative hosting provider I have ever worked with. Continued improvements to the products and services offered.

I have also had reports from my customers and projects we have worked on, especially our WordPress sites are running at ultra speed! 20i have been a great extension to our business.

Dean L. - October, 2018

Support
UI
They really have thought of everything.

I have only been with 20i (as a reseller) for a matter of weeks but I feel compelled to write a testimonial. It’s impossible to find fault with this company. Every time I think of a feature I might need, I’ve only got to look for it in my control panel and it’s there waiting to be clicked on.

They really have thought of everything. Customer support is also on another level, tickets are responded to at light speed. As far as I am concerned, they score a perfect 10 in every category.

Darren S. - October, 2018

Migration
Platform
Speed
Support
Outstanding.

We have finally completed the switch from Heart Internet, with the number of websites we look after this has taken a long time but the time & effort has been worth it!

20i is fantastic, everything HI used to be and more!

We have been with HI for over 7 years but the last few years its gone downhill massively and i was so pleased to find 20i - the service is much faster and significantly more reliable then HI

20i’s migration tool has been really handy in moving the sites over, we have had a few issues but 20i’s support has been outstanding and we cant recommend them enough.

Moving the last site over to 20i this week has been such a relief!

Alex - September, 2018

Platform
Support
UI
Great Hosting Company.

Provides everything a seller needs with a simple-to-use interface and excellent back-up.

Some clients want us to control things like email set-up, whereas others want full access to a control panel of their own. Either is easy to offer and set up for them.

No worries about a customer running out of hosting space either.

Great product, great service, great hosting company.

Bon A. - September, 2018

Speed
Support
UI
Fantastic Support, amazing company!

I have recently moved across to 20i from Planet Hippo and Heart Internet and I have to say across all support lines, phone, email or support ticket they are so helpful and 100 percent quicker than anyone else. The backend management system takes some getting used to but it’s really easy and intuitive to use. I would most definitely recommend to friends and family.

Christopher T. - September, 2018

Migration
Support
UI
Value
Finally, a perfect hosting company!

I have been a customer of 20i for around 6 months. I have a reseller package which is hosting around 10 sites at the moment.

Previous I was with Heart Internet but I left due to the ever-increasing costs of their service, restrictions and lack of usability.

20i pretty much lets you do anything. SSL is even free!

My main concern when looking for a new host was migrating websites and most importantly for me one of my client’s complex email setup.

I need not have been worried, 20i has a great migration tool and depending on your previous host, you can migrate to 20i pretty much at a click of a button. Migration was seamless!

I did have one issue which turned out to my just me being dumb! However, when I raised a ticket with 20i the response was almost instant, clear and non-patronising (which can sometimes be a problem with other hosts) I really do hope that 20i keep up this fantastic customer service. Not everybody is server savvy and like me, many people wing it to try and save money. 20i recognise this and as a result, deliver clear and easy to follow instructions.

So far no downtime, no email problems and no billing issues.

So if you are looking for a new easy to use host, with no dramas, 20i is your place to go.

Andrew O. - August, 2018

Migration
Platform
Speed
Support
UI
These guys are great!

These guys are great!

I’ll be honest, I was a little sceptical when I started using 20i. I think this was mainly because of the Control Panel change, but I fancied trying something different – so I give it a go, as it was only £1 for the first month.

I’m now a few weeks in and I have recently merged my products to the 20i platform after being a long-time user of cPanel. I think it’s safe to say I won’t be changing back! Once you get used to StackCP (their control panel), it’s brilliant. Easy to customise for resellers and better for clients who are not technically advanced.

The migration tools are great, it makes it so much easier to transfer your clients and files. What’s better is that you can control the migration yourself.

I also need to give the Support Team credit, they’re amazing! Always on hand to help when you need it. Tickets generally have a response within minutes.

Speeds = 10/10

Reliability = 10/10

Support Team = 10/10

Does exactly what it says on the tin, and more.

Linden W. - August, 2018

Platform
Support
Reliable and easy to manage.

20i’s platform is excellent. Reliable and easy to manage. What sets them apart is their five star customer support. We’re confident that they’ll respond promptly and assist us in resolving issues quickly and efficiently. Happy to recommend them based on 20+ years of dealing with hosting partners. 20i are the best.

Stuart - August, 2018

Support
The best hosting company I have had.

20i are the best hosting company I have had. The support is second to none and they always have a workable solution. I highly recommend them to anyone who wants a Reseller solution.

Theresa P. - July, 2018

Platform
Support
UI
Value
The best service ever!

Having used a number of the ‘leading’ hosting providers over the years I can honestly say that, without a single doubt, 20i is by far the best!

The dashboard system is clean, simple, elegant and incredibly easy to use. Features available are superb and the value for money is the cherry on top!

I am much more a ‘designer’ than a developer, so venturing into the world of freelancer marketing (although a very strong Google & Social Professional) web development was a slight weak link. The support I have received has been unparalleled. It has enabled me to have the confidence to offer a very strong and overall portfolio of services.

The only thing I will be changing in the very near future… is an increase in services and spend with them! For me, this has become one of the strongest tools I have as a Freelancer.

Thank you to all the team and although you are busy I hope to meet some of you one day (I’m only in Chesterfield).

All the very best and thank you so much.

Chris M. - July, 2018

Platform
Support
I am moving everything to 20i.

Ok this is easy! - 20i have very rapidly become my main hosting company. I have cloud accounts at several of the worlds biggest hosting companies and I manage over 100 websites. I am moving everything to 20i. The support is the best anywhere and they really know what they are doing. They are now part of my business!

They have set the pace in the industry again.

Dominic - July, 2018

Platform
Support
The service is more than 5 stars!

It’s been over a year that I’ve switched to 20i from another host. And I’ve not looked back since.

The service is more than 5 stars! I can not be any better satisfied. They have the best hosting backed by the best support in the industry.

I am in the reseller hosting for past 15+ years and highly recommend 20i for individuals and resellers alike.

All thumbs up to the 20i team.

Jude R. - July, 2018

Support
UI
Value
Best hosting company by far for the past 20 years.

Having been working with web hosting companies since 1999 and had lots of bad experiences. 20i is by far the best host we have ever used. Very responsive support, easy to use control panel, good prices. We are very happy but we are also nervous they may get bought out or get too big and then their service level will drop like all the other companies we have used. Fingers crossed we have a long and fruitful relationship with them.

Colin - July, 2018

Platform
Speed
Support
No nonsense and reliable hosting, with backup to match.

Just fantastic.

I have been developing websites for 11 years now and have used numerous servers, from shared platforms, and vps’s to dedicated servers. The support I have had from 20i is second to none in terms of both speed to reply, and willingness to solve all issues, often going above and beyond what I would expect. All my customers sites are running at top speed with zero downtime to date. I highly recommend 20i for anyone looking for no nonsense and reliable hosting, with backup to match.

Steve B. - July, 2018

Platform
Speed
Support
UI
Couldn’t praise more, really!

Consistently fantastic customer support, I don’t think I’ve had an issue that hasn’t been resolved quickly either via the normal ticket service or their exemplary live chat team. The back end is really easy to use and setting up hosting for websites couldn’t be easier and stress free.

We’ve had no technical or speed issues since moving to 20i and their StackCP Users is great for our clients who want to be more “hands on”. Couldn’t praise more really!

Aaron - June, 2018

Speed
Support
Outstanding.

Outstanding performance and the best customer support I’ve ever received on reseller.

Mark - June, 2018

Platform
Speed
Support
Value
100% perfect!

I’ve been in the web industry for over 10 years and have used a fair few hosting providers, with mixed results.

The moment I set up my own business I decided to move everything away from Heart Internet to 20i (Heart had been great for about 5 years then after a series of badly handled catastrophes and general declining service levels - enough was enough) - as a small business I don’t have time to worry about the hosting - I just need it to work so I can get on with dealing with my customers., and with 20i it does!

I’ve been using 20i for over a year now and not once have they let me down, support tickets are answered quickly and effectively, even to the point where they suggested changing packages to save money! My website down time has been minimal and the website speed is amazing compared to other hosts.

Reliability, easy of use and service are exactly what I want - I recommend them to everyone! Well done 20i - please never change smile

Alan F. - May, 2018

Support
The best customer service.

Absolutely the best customer service of any company I’ve ever used for hosting or anything else.

Dave M. - May, 2018

Platform
Speed
Support
UI
Value
20i have made a dream come true for me.

I have used many hosting companies over the years. They have all differed from support level, speed of servers, some very heavy load scripts mainly don’t load for WP with all hosting companies I have used. Scripts just load with 20i.

With 20i, the support has been awesome! Every ticket has been answered quickly with dedicated and knowledgeable support staff. The servers are fast. Scripts that didn’t run with other hosts now run without issue. The setup for a reseller is nothing like I’ve seen before. It has allowed me to setup my own hosting company!

I stumbled across 20i before I first registered as a reseller. Just wish I’d become a partner / client many years ago. The pricing structure made it a no-brainer to go for a reseller account right away as a web developer. I’ve paid more per month with other hosting companies than the annual fee 20i ask for!

20i make it possible to run my own hosting company. 20i make it possible for web design companies to profit from hosting services. 20i make it possible for small design companies to become far more profitable by massively reducing server running costs. 20i have made a dream come true for me.

Amazing company - amazing support - amazing reseller opportunities!

Mark M. - May, 2018

Migration
Support
Value
Migration tools provided by 20i have made it easy for me to break free.

I have just moved from Fasthosts, having been with them as a reseller for nearly 10 years. The service they offered just became very expensive with no value for money, and as a long term customer there were no benefits to my package.

I did look around for an alternative but wasn’t able to find a provider that would have made the transition seamless, plus one of my client’s website is a e-Commerce website with nearly 2000 products (how do I migrate the site without any risks).

The migration tools provided by 20i have made it easy for me to break free from Fasthosts. All sites got migrated successfully, including databases, emails and the off DNS changes here and there.

I am a happy customer, plus the possibilities as a reseller is endless. My initial experience with your support was also excellent. When I rang Fasthosts to close my account, they reduced my Reseller fees from £60 to £20, but I said no thanks I believe I have found a new provider.

Serge M. - May, 2018

Platform
Speed
Support
UI
These guys know their job.

This is now the third reseller host I have been with over the past 12 years and they are, as of today, by far the best. Super quick response time. Great servers and a nice straight forward interface.

You just get the impression they are keen to get it right. My last host although they had a big ‘heart’ got old and bloated. I don’t write a lot of reviews like this but 20i have helped me out on number of occasions.

Steven W. - May, 2018

Migration
Platform
Speed
UI
Migration process is an absolute breeze.

I’ve been developing websites for 15 years now, and would recommend 20i.com to ANY web design/development agency wanting to spend more time developing and less on server issues.

The migration process is an absolute BREEZE, customer support is outstanding and the UI intuitive and clutter-free. My sites now have lightning fast page load speeds too - bonus!

Sarah K. - April, 2018

Migration
Speed
Support
UI
Excellent Service Excellent Support.

Started on a trial and now been with 20i for three months. Excellent so far, fast servers, excellent fast support and nice features on the control panel Reseller Account.

Even had a free migration service from my previous host which made things simple.

Highly recommended.

Gary A. - April, 2018

Migration
Platform
Support
Value
Fantastic A++ product and service.

My experience with 20i has been fantastic and has also saved me money!

After numerous outages and email delivery issues with my previous reseller provider I decided to go out and find a new one to provide the stability and uptime that my clients expect and deserve. After doing some research I came across 20i and whilst they’re a relatively new contender, the features they were offering over and above what I was already getting, along with the fact that their hosting was a saving of £80 on my previous supplier, I decided to take the plunge back in September and have been thoroughly impressed with the service from day one.

I migrated most of my client websites with no downtime using the migration tool which made it simple and easy and just a couple of clicks to migrate, and then update the DNS. All website, database and email content moves over seamlessly with no work required from me.

For 90% of my sites I was able to migrate them silently without my clients even knowing because I also managed their DNS, but for those remaining a simple communication and co-ordination of the migration and change and there was no downtime for anyone.

Not only cheaper with more features, their technical support so far has been fantastic. I’ve had very few reasons to contact their support, but when I have, they’ve been quick to respond and fixed it first time (or told me what I was doing wrong) being knowledgeable and always friendly and easy to communicate with.

Fantastic A++ product and service.

Phil M. - April, 2018

Platform
Speed
Support
Value
Simply the best…

I have been using these guys for around a year now.

Words can’t describe how good this company is. The packages are well priced. Uptime for me has been 100%. The speed the sites operate at is very fast.

What really does stand out and I can say where this company is concerned it is better then any other company I have been a customer of in ANY field is their customer service on the support side.

It is simply phenomenal. I would mention names but to be honest I would probably miss one or two out which would be detremental to them.

The whole team seems to work together and endevours to help you fix any problem with your website, mostly out of the scope of support staff.

I can confidently say this.

I will never use any other hosting company. No one I used to use before comes close in any way.

If you are looking for a hosting company and can’t seem to make your mind up. The answer is simple. Use my20i.

You won’t regret it.

Mark H. - April, 2018

Migration
Platform
Speed
Support
UI
Value
Wish I’d done it sooner.

I was a little worried about this but wish I’d done it sooner!

I was a little worried about this - I was/am with a previous reseller account elsewhere, and had a lot of customers to migrate. I’m only 10% through this migration process but so far so good.

Level of support is excellent - especially important when moving from one system to another and learning how to do things differently. I’m constantly amazed how quickly my support tickets are answered. The other facet is that the replies are knowledgeable and don’t try to fob you off (which is the experience I have had with other companies).

Level of uptime on the shared hosting system seems excellent. The control panel is easy to navigate and responds quickly.

The rates for domain renewals are very competitive for .co.uk and .com names. Processing transfers, checkout etc all work smoothly and quickly. Email migrations generally run quickly, and I’ve had very few headaches with any migrations - just be aware that the migration tool is not a magic wand and does depend on the reliability of the API at the receiving end!

I’ve only experienced one outage, due to a DDoS attack but they were very proactive and measures have been undertaken to mitigate any further similar attack. Many of my sites use WordPress and Jet Pack, and the monitor has detected barely any downtime (I can count it on one hand in the space of 3 months - and any downtime lasted literally a few minutes at most, probably reboots).

The main reasons I am so impressed however, are the levels of service and overall reliability and speed. I only wish I’d switched much earlier. They seem to go above and beyond the call of duty which, these days is both refreshing and quite unbelievable!

Mark C. - March, 2018

Platform
Speed
Support
UI
Make life a million times easier.

Loving the 20i platform. As a reseller there are a raft of tools and functions that make life a million times easier.

Tech support has always been fast and the performance of the hosting platform is great.

Lol M. - March, 2018

Platform
Speed
Support
20i surpass all that I have seen before.

Having used all of the major players for reseller hosting, and developed my own system in the past due to other companies’ shortcomings, I can say without doubt that 20i surpass all that I have seen before.

The server response times are excellent and support is exceptional.

Ronnie D. - March, 2018

Support
Tech support is top class.

Tech support is beyond helpful and I can only thank the team at 20i for saving my skin on several occasions.

As an independent web designer who hosts customer sites, my knowledge isn’t all-encompassing and the help the team offer is a real bonus for me. I can’t praise, or thank them enough!

Judith M. - March, 2018

Migration
Platform
Speed
Support
UI
Value
What’s not to love?

What’s not to love? Currently making the most of their reseller package. The hosting is lightning fast, the control panel clean and uncluttered, easy to use migration centre, domains at wholesale, choice of 3 platforms, the WordPress platform is crazy fast, support ticket average response is under 10 minutes.

....Yes it’s not the cheapest but you certainly get your money’s worth.

Cannot praise these guys enough and so happy I decided to pay a bit extra each month and get a decent service. Thank you 20i.

Michael A. - March, 2018

Speed
Support
UI
Not disappointed

What I like best about 20i is the level of customer service. Queries are answered quickly and efficiently, unlike some other hosts where problems can sometimes take days to resolve.

I also like the control panel. Simple to use.

Oh - did I mention the speed (which was the main reason I changed hosts in the first place)? Not disappointed.

David G. - March, 2018

Support
Come to the best

20i could not have been more understanding and helpful. I really cannot thank the support team enough, going way beyond their duties to help me, and these new customers come over. What GREAT CUSTOMER SERVICE. Honestly THE BEST!!!!!! My opinion…Leave wherever you are and come over to these guys…YOU HAVE TRIED THE REST NOW COME TO THE BEST.

Davide B. - February, 2018

Migration
Platform
By far the best hosting company I have used

20i have been by far the best hosting company I have used. Whats more it just keeps continuing to get better as they update it and add new features or redesign them. The migration tools are brilliant and made moving all my sites to 20i an easy, quick and pain free process.

Karl J. - February, 2018

Platform
Support
UI
Value
I’ve used many other providers all which are nowhere as close to 20i

Being a noob at the whole web development side of things I’ve found 20i to be by far the best to use online. I’ve used many other providers all which are nowhere as close to 20i. 20i offer so much more for your money and their features for websites are brilliant.

Still learning all the time and odd mistake being made however support always there to assist. Been very impressed with it so far and look forward to a bright future of online life for me and my business.

20i offer the customer everything they need to set up a web site and could not be happier. Always worry when I move my domain over and have to admit can’t moan at anything and when I have had some issues support are there to help me straight away. Really really happy, and if you’re on the fence about joining i highly recommend you do. You will not be happy till you have. 20i is a different world to the others out there and I have tried them all and all are the same boring interface - 20i however: amazing !!!

Stuart F. - February, 2018

Migration
Platform
Speed
Support
Value
If you aren’t using 20i already you’re letting your clients down.

Moved over 100 websites from Heart Internet to 20i recently. Their support throughout was impeccable. No problems these people can’t handle, and they handle them fast. Ultra fast servers, ultra fast support, great prices and great options. If you aren’t using 20i already you’re letting your clients down.

Simon B. - January, 2018

Platform
Speed
Value
I never want to use another host again

I have used a lot of different hosting companies over 14 years and I can honestly say that 20i have proved themselves to be the best shared host around. In fact, apart from Rackspace dedicated (and expensive) services, they are the best I have ever used.

They are great value and the performance and uptime of websites are excellent. Please keep up the good work as I never want to use another host again.

Lee - January, 2018

Platform
Support
20i has literally saved my business

Sometime early last year I switched over from my old provider to 20i after being recommended by a friend. I was having a whole world of headaches with my websites - frequent down time, slow sites, emails not working etc. Worst of all the support was horrendous - often taking three days to respond to urgent tickets! I lost a lot of sleep, and even got to the point where I was telling customers - “sorry, we no longer do hosting.” Who knows how much business was lost?!

Anyway since moving over 20i has literally saved my business. I never have any problems, everything just runs so smoothly, and whenever I need help your team are so fast and always so patient and helpful.

I wanted to drop you an email to tell you this, as I feel in this day and age everyone is so quick to complain but no one ever stops to just say thanks. So, thank you very much for everything and keep up the good work. Here’s to many more years of partnership!

Joe G. - January, 2018

Migration
Platform
Support
Value
Excellent

Moving so many clients is a big deal and quite nerve-wracking but it has all gone very smoothly with 20i’s import features. Fast servers, up to date, and work much better with automated software than my previous hosts, Heart.

Few little teething issues with some transfers but they have been quickly and effectively dealt with by support.

Good pricing, great features with the free SSL which is becoming absolutely essential for many and was one of the deciders for me, along with the large mailboxes provided.

I am very impressed and will be moving my other clients over soon - good, solid, up to date setup.

Paul - January, 2018

Migration
Support
Best levels of support I have ever experienced

20i are the perfect answer to my requirements!!

I have hosted my own Plesk servers for many years and made the big decision to move all my domain hosting to 20i so that I don’t have to worry about the back-end and hardware. They were fantastic with the migration and basically did it all for me! I have been in IT for 30 years and 20i has provided me one of the best levels of support I have ever experienced. Tickets are answered very quickly with answers and fixes to my questions first time.

Very happy with 20i keep up the fab work!

Paul W. - December, 2017

Migration
Platform
Speed
Support
Significant performance boosts

We’ve been with 20i now for several months. Our previous provider was sold and we foresaw performance problems which sadly has become a reality.

The 20i team have been brilliant at helping us to migrate our existing customer base. Website migrations have been faultless, mailbox synchronisation has saved us hours of time. Almost all of our sites have seen significant performance boosts just from being on the SSD WordPress Platform. So far so good!

Steve G. - October, 2017

Platform
Support
Value
20i is outstanding value

We’re an agency with over 20 years experience working with charities on four continents. Without question, 20i is outstanding value, a solid platform and the 20i support is the best we’ve ever encountered. We can’t recommend them enough as hosting partners.

Stuart J. - October, 2017

Migration
Platform
Support
Value
My websites have a new home

My websites have a new home. 20i.

I had very bad experiences with 2 other companies before moving to 20i. I am a web designer and needed a good reliable and fast reselling solution. 20i have been absolutely fantastic so far, their support is second to none and their migration system is incredible. It’s saved me so much time!

Their price is slightly higher than some other resellers but it’s worth it. Trust Me. Only £1 for the first month too!

Ryan A. - October, 2017

Platform
Speed
Support
Value
A brilliant company

I’ve been designing, building and hosting web sites since 1997 and have used every type of hosting service from reseller plans to co-located servers.

I first heard of 20i in March this year, it sounded good, so I opened a reseller account, tested some sites, and haven’t looked back since.

Email services are excellent, web sites load faster than they did when hosted elsewhere, and the service is very, very reliable. But best of all is the technical support, quite simply the best I have ever experienced.

I need to keep at least one dedicated server elsewhere for my busiest .NET based sites, but everything else is being migrated to 20i and is all the better for that.

My greatest hope for this company is they continue to grow and prosper, and avoid being bought out!

If you’re looking for a reliable and fast web hosting service with fantastic support then 20i are for you. And if you’re pondering the jump to 20i from elsewhere be assured it’s worth the work.

Simon - July, 2017

Migration
Support
I’ve been hosting websites since 1998

I’ve been hosting websites since 1998 and tried a few hosts. I currently manage over 150 domains with about 125 live sites…

I was expecting it to take a few weeks if not months to move all of the domains again, and I wasn’t looking forward to it.

But the support guys did most of the work. It was a pleasure to move the domains across.

Absolutely fantastic service and the support guys are brilliant… nothing seems too much trouble; they are always helpful and go out of their way to help.

Steve M. - July, 2017

If you'd like to give feedback on 20i, you can use the My20i feedback page or review us on our Trustpilot page.

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