The service that I have received from 20i has been exceptional. Quite often, with web hosting, the initial impression you get from the sales pages of a web hosting company seem to cover up the poor customer service, slow servers, and bad experience that you subsequently receive - not with 20i.
As a person who used cPanel religiously, I was very scared and dubious of coming away to something new, and after a poor time with my previous host, I managed to come across 20i - and I was mightily impressed with the price, the spec, and the ease of management. However the lack of cPanel was a real concern to me, as I thought it might sacrifice some of the flexibility you get.
I decided to trial 20i for a month with their introductory offer, and quickly fell in love with the system. The “look” of the back end was easy to understand and was feature-rich, plus, migrating my existing sites across was a complete doddle. As soon as I switched my name-servers over to the 20i service, I was excited to see what kind of speed the new set up could offer.
I was blown away.
I’m not entirely sure how they do it, but a site that took over 8 seconds to load previously now took under 1! The dedicated WordPress environment they have, twinned with StackCache, seems to give the site an immediacy that I never thought was possible.
As well as this, the customer support responses have been fast and concise, the usability of their StackPanel system is second to none, and the management of domains and hosting environments is also so so easy too.
As a reseller, I was also surprised to find, tucked away, a load of white-label bits of documentation that I can use on my own site in order to market their hosting package, plus there were over 100 logos that I could use for my sites too - which I have never seen offered by a web host before.
I am so thankful for finding this company because it means I can run unlimited websites, backed up every night, and I don’t have the worry of what will happen after a cPanel upgrade (most of the times it caused site outages and a whole host of coding problems).
I know that testimonials should be subjective, but at this moment, the whole experience has just been tremendous. My only criticism is - why haven’t more people switched to this company yet?!
Looking forward to a continuous and prosperous relationship.