Customer Testimonials

20i Customer Reviews

"Whether you’re just starting out or you’re a web hosting veteran, you’re guaranteed to have a fantastic experience thanks to quality custom-built platforms and incredible customer support."

– GEORGIE BARRAT – GADGET SHOW PRESENTER & TECH EXPERT

Scroll down for 20i reviews, or read interviews with our customers here:

20i CUSTOMERS
Georgie Barrat

Scroll down for 20i reviews, or read interviews with our customers here:

20i CUSTOMERS
.
Migration
Platform
Support
UI
The perfect solution for hosting.

What do you like best?

20i User interface is very easy to use, I can set up a new website environment within minutes. The migration tool is great as well and I managed to move over 20 websites and email within one afternoon.

What do you dislike?

There is not much to dislike about 20i! The prices have increased slightly within the last year but that is to be expected in the current climate.

Recommendations to others considering the product:

I would recommend 20i in a heartbeat. I moved to 20i from another service after they were having lots of downtime on their servers. I managed to move to 20i within an afternoon with all my clients’ websites, domains and emails all intact. In the 4 years I have been with 20i I have experienced little to no downtime.

What problems are you solving with the product? What benefits have you realised?

As a small business owner, I am able to set up websites for my clients within minutes. The support they provide is also very good and get back to you with an answer very quickly

Adam K. – January, 2022

Excellent
Based on 1,507 reviews
Trustpilot
4 hours ago
I had a problematic website to move…
I had a problematic website to move across with multiple parties to deal with and technical settings that blew my head off. I dealt with Ro...
Miranda
14 hours ago
Having had experience with several…
Having had experience with several other hosting company's, a colleague recommended me to 20i. I'm so glad he did ... everything about the...
Kevin
20 hours ago
Amazing service & Support
Amazing service. One support request (an issue of mine, NOT a 20i problem), and they could not do more to help. Lee S (the support agent...
Enda Downey
Showing our 5 star reviews
Speed
Support
UI
Value
The best Hosting Company!!

I have been using 20i for a few years now, not only do they offer an amazing price, their customer service is the best in the industry. They have helped me out on many occasions, including being understanding when I had payment issues. The friendly interface is easy to use, powerful, and full of options. Am a small reseller, selling hosting packages to my clients whom I’ve built websites for. The reseller shop setup is easy and customisable, and it works!! The cache system is fast and works great with WordPress.

They also offer a wide range of instant app installs, including WordPress, BuddyPress, Magento, Opencart, Zen Cart and many many more.

Big thanks to everyone at 20i.

GDG – November, 2022

Platform
Support
After a year at 20i I’m very pleased with the service.

I made the move to 20i about a year ago and have been very pleased with the service reliability, functionality and, the few times I’ve needed to use it, customer service.

Previously I’d spent 10 years as a reseller of Heart and 3 years leasing VPS’s from OVH but had been badly let down by both in terms of reliability (Heart) and customer service (OVH).

The contrast at 20i is marked - nothing but smooth sailing so far, highly recommended.

Andrew A. – November, 2022

Platform
Support
More tools and features frequently.

I’ve been with 20i for over 3 years using their reseller platform. Whilst I have had the occasional technical difficulty it has always been resolved promptly and professionally. It is also really nice to see the platform grow giving more tools and features frequently.

Ben B. – October, 2022

Speed
Support
Blazing fast sites.

New to this hosting provider, needed a little help, and the team, Connor especially sorted it all out. Blazing fast sites now!

Steve S. – September, 2022

Support
UI
Value
I’m switching everything over to 20i.

The best hosting provider I have ever used. Excellent support, great features that come as standard. Excellent control panel. Cheap domain renewals.

I’m switching everything over to 20i.

Luke – August, 2022

Migration
Support
Value
Unbeatable support and value for money.

I migrated all my services (around 50 websites) to 20i years ago from Vidahost (now TSOHost). It was 20i’s offer of £1 for the first month that tempted me to test out their service and wow, I was blown away.

If you’re looking for a webhosting company that is always innovating, provides reliable and responsive support and listens to user feedback - look no further. I haven’t been disappointed once.

Naturally over the years, I’ve had perhaps one or two issues, and they’ve been resolved in less than 20 minutes. Remarkable.

20i have also invested in their customers’ interest, for example, creating their own HostShop that they offer resellers for free - it competes with WHMCS and saves me money!

Fantastic company.

Rob R. – August, 2022

Platform
Speed
Support
Perfect speeds regardless of location.

I host mine and multiple client websites using 20i’s WordPress Business hosting. The speeds, when optimised properly, are perfect. Their StackCache setup is fantastic as well. I have clients in the UK and Canada who all get perfect speeds regardless of their location due to 20i’s global caching.

Beyond the servers being top-tier and their caching being amazing, the customer service of 20i is what sells them to me. If I have any issues I can send in a ticket and within an hour (averagely when submitting during the day), they come back to me with extremely helpful responses.

I’ll be staying with 20i for the very foreseeable future.

Jack W. – August, 2022

Platform
Support
Value
Top of class hosting and support.

Been with 20i for several years now: constantly updating the services, and support is second to none. They really go above and beyond to help, even when the problem is website related and nothing to do with the hosting. This is the standard other companies (yes you Heart Internet!) should be measuring up to if they want to continue to be viable in a very crowded market.

If there were more than 5 stars available, I would give them more. Platinum-class hosting at a reasonable price and support like nowhere else (and I have been everywhere else over the last 20+yrs). Special shout out to Alexis Robinson: gave me outstanding support today with an issue that was nothing to do with 20i.

Rob E. – July, 2022

Platform
Speed
Support
I always end up moving back.

I’ve built many websites over the years and tried numerous UK based hosting services but I’ve had an account with 20i since they launched and no matter what other hosts I try, I always end up moving that website back to my 20i account.

Why? The service and the amazing support! Can’t thank the team at 20i enough for their amazing support over the years.

Martin K. – July, 2022

Support
UI
Value
The support is STELLAR.

I’ve been hosting my clients’ websites with these guys for over a year now - the support is STELLAR. I have not received support on par with 20i’s.

Any issues you’re having with any of your website, they’ll help you get it back up and running, even if you did something by mistake. It’s so cheap and has everything, so easy to use.

Yaqub L. – July, 2022

Platform
Value
They don’t try to cut corners.

I’ve used 20i for my own business over several years, as well as in my new position as IT Manager in a larger company.

It is fantastic and gives you everything you need. They don’t try to cut corners in terms of technology and in fact go far beyond what most other Hosting Companies offer. I always recommend it to people, business and personal and they keep adding features while ensuring their platform works.

I can’t praise them enough!

Eric S. – June, 2022

Platform
Support
UI
Value
A great reselling experience.

What do you like best?

20i offers everything we need as a reseller - domains, SSLs and various different solutions for hosting customers sites. This is all offered in a single dashboard. Support is also very helpful.

What do you dislike?

I can’t think of any disadvantages. They’re very excellent in what they offer - provide a great solution at an affordable price for all different customer sizes.

What problems is the product solving and how is that benefiting you?

They help solve managing multiple clients hosting, domains and SSLs all within one control panel. It’s a central location to go and much quicker than having to go to each individual clients own control panel.

Administrator in Computer & Network Security (on G2) – June, 2022

Migration
Support
Great company, top class service.

Excellent service from 20i, I’ve moved tons of domains and hosting packages over to 20i over the years. Queries are answered very quickly and the service is superb. Highly recommended!

Boerboel – May, 2022

Platform
Support
Always improving their already great offerings

I truly can’t say enough about this company! EVERY time I have had to reach out for support, they have provided me with service that exceeds expectations (which are high)!

Always improving their already great offerings, I look forward to continuing to with them indefinitely!

Jackie – April, 2022

Platform
Support
Never been so good.

I run a small web hosting business and ever since moving my sites and clients to 20i, things have never been so good.

Sites are always up, emails are always delivered, and support is fast and helpful. Since I joined there has been a steady stream of updates to the control panel and platforms.

Robert – March, 2022

Platform
Speed
Support
UI
Value
Excellent service, even better support.

Before I start, let me say that I have had a long career in IT Support - all the way from the front line to being a Support Director in one of the largest software firms in the UK. So I know good support when I see it!

I chose 20i for my reseller hosting needs primarily on the basis of the recommendation of their service - and I wasn’t disappointed. High speed, high availability, lots of customisation options for resellers and great value. What’s not to like? (100% green energy now too - absolute bonus.)

But that’s not the main reason I recommend 20i to everyone now. That reason is the quality of their support.

You can tell a lot about a company by how it treats its existing clients. 20i’s support is fast, friendly, responsive, flexible and professional. This is not something that happens by accident - this has clearly taken both a culture of respect for the client and some decent investment by 20i to achieve, alongside a focus on finding, training and keeping the right people with the rare blend of skills good support needs.

But the results are well worth it. I wholeheartedly recommend 20i and will continue to do so to everyone I meet based on this factor alone. Thank you for all you’re doing for your customers folks, and keep it up - you’re doing a great job.

MC – March, 2022

Migration
Platform
Speed
Support
Best reseller hosting going.

My company have been using 20i for our hosting for about 4 years after leaving a previous popular reseller hosting supplier who were terrible. Since being with 20i their support has been excellent and any issues we have had have been responded to quickly.

Extra kudos is given to their WordPress hosting, network caching, website optimisation toolbox and mailbox migration tool. These things are complete game-changers for us and make our offering really stand out among our local competitors.

George G. – January, 2022

Platform
Support
UI
Really pleased.

I’ve been really pleased with 20i. Right level of technical freedoms and facilities, focussed on getting stuff done rather than being fashionably complex where it doesn’t help anyone like some other hosters. Excellent responsive support folks. Services seem to work reliably and any planned maintenance is well publicised.

Mike S. – January, 2022

Platform
Speed
Support
Value
Saved $300+ per month, with great performance!

I’ve been using 20i for over 6 months, we have migrated all of our clients from other shared and cloud hosting companies to 20i. The support is better than I have ever seen (we mostly used SiteGround for shared hosting.) The cost is amazing, and the infrastructure is state of the art!

We just moved a massive cloud platform that was running on a dozen servers that cost hundreds of dollars a month. Now it is running without caching turned on, all the servers working in unison (each on a separate shared hosting package), and the core central database is on a Managed VPS. The cost has gone to nearly nothing!

I will continue to bring my Freelance projects to 20i.

Jesse – December, 2021

Platform
Speed
Support
UI
Value
Literally fantastic.

Their support service is exceptional, take it from me as I am rather a difficult customer, they have never got tired of helping me, regardless of how small or big the matter was for them. I got usually a response within an hour if not within a few hours from the moment I raised a ticket. Basically, the support team is there when you need it and they genuinely try their best to help you.

The control panel is easy to understand and easy to navigate. Usually, when it comes to price I can be hard bargaining but on this occasion, I have to be fair and say their prices are reasonable compared to many big names.

They are up to date with their servers as they are really fast. I am glad that I came across these guys. Let’s hope they will expand and become a bigger company but keep the same service.

Nayir – November, 2021

Migration
Platform
Support
UI
20i.com always come through for me.

20i.com always come through for me and answer my issues very quickly with accurate analysis. Professional friendly knowledgeable expert advice, I am able to keep my clients happy with this very reliable service.

I highly recommend 20i .com to host multiple websites. Managing/editing emails ftp uploads security to mention a few are really easy to do within the control panel environment. Anyone with 50 plus websites that need to migrate to a new platform will be pleasantly surprised with the efficiency from the 20i.com team.

Thank you to the whole team at 20i.com.

Andrew H. – November, 2021

Platform
Support
It’s taken 25 years to find 20i.

Over the past 25 years, I have worked with quite a few hosting providers and I have to say 20i is the best of them all. Always quick to respond and a well-trained team, for both tech and customer service. I highly recommend 20i to anyone wishing to save lots of time looking for a great service.

James R. – November, 2021

Platform
Support
UI
Value
The best hosting and reseller solution available!

By far the best hosting and reseller service I’ve ever used in the past 20 years!

I have used numerous providers and have not witnessed such a reliable, modern and feature rich solution for my hosting as 20i. The support is by far the most responsive and knowledgeable. An amazing service that makes my life easier, provides an awesome end user experience and ultimately saves me time and money. Keep up the amazing work!

Dan – November, 2021

If you’d like to give feedback on 20i, you can use the My20i feedback page or review us on our Trustpilot page.