20i has been a real eye-opener as to how good a hosting provider can be. I gave up on using hosting providers and ran my own server and VMs for several years, but it’s so much work - so many things to take care of, and a distraction from doing our core work of building great websites. With 20i, I am gradually migrating websites off our own server onto their infrastructure. At first, I used a Reseller account, but decided to get that extra boost that comes with a decent spec managed VPS. So now, it’s like I have my own server, but I don’t need to worry about anything other than setting up my sites. The hardware is no longer my worry.
And when it comes to support, it’s like having an IT department at my fingertips, with polite, thoughtful and caring responses - and so quick too. I’ve only had a few small problems, but mainly questions and getting familiar with how to use all the fantastic tools provided in their control panel. Whatever I have asked for support so far, the response has generally been within a few minutes, and I am back doing what I had planned to do.
So well done 20i, and congratulations on setting up such a slick operation that also performs exceptionally well. I look forward to a long partnership with you.