Customer Testimonials

20i Customer Reviews

"Whether you’re just starting out or you’re a web hosting veteran, you’re guaranteed to have a fantastic experience thanks to quality custom-built platforms and incredible customer support."

- GEORGIE BARRAT - GADGET SHOW PRESENTER & TECH EXPERT

Gerogie Barrat
Platform
Speed
Support
UI
Value
20i have made a dream come true for me.

I have used many hosting companies over the years. They have all differed from support level, speed of servers, some very heavy load scripts mainly don’t load for WP with all hosting companies I have used. Scripts just load with 20i.

With 20i, the support has been awesome! Every ticket has been answered quickly with dedicated and knowledgeable support staff. The servers are fast. Scripts that didn’t run with other hosts now run without issue. The setup for a reseller is nothing like I’ve seen before. It has allowed me to setup my own hosting company!

I stumbled across 20i before I first registered as a reseller. Just wish I’d become a partner / client many years ago. The pricing structure made it a no-brainer to go for a reseller account right away as a web developer. I’ve paid more per month with other hosting companies than the annual fee 20i ask for!

20i make it possible to run my own hosting company. 20i make it possible for web design companies to profit from hosting services. 20i make it possible for small design companies to become far more profitable by massively reducing server running costs. 20i have made a dream come true for me.

Amazing company - amazing support - amazing reseller opportunities!

Mark M. - May, 2018

Speed
Support
Outstanding.

Outstanding performance and the best customer support I’ve ever received on reseller.

Mark - June, 2018

Platform
Speed
Support
Value
100% perfect!

I’ve been in the web industry for over 10 years and have used a fair few hosting providers, with mixed results.

The moment I set up my own business I decided to move everything away from Heart Internet to 20i (Heart had been great for about 5 years then after a series of badly handled catastrophes and general declining service levels - enough was enough) - as a small business I don’t have time to worry about the hosting - I just need it to work so I can get on with dealing with my customers., and with 20i it does!

I’ve been using 20i for over a year now and not once have they let me down, support tickets are answered quickly and effectively, even to the point where they suggested changing packages to save money! My website down time has been minimal and the website speed is amazing compared to other hosts.

Reliability, easy of use and service are exactly what I want - I recommend them to everyone! Well done 20i - please never change smile

Alan F. - May, 2018

Support
The best customer service.

Absolutely the best customer service of any company I’ve ever used for hosting or anything else.

Dave M. - May, 2018

Migration
Support
Value
Migration tools provided by 20i have made it easy for me to break free.

I have just moved from Fasthosts, having been with them as a reseller for nearly 10 years. The service they offered just became very expensive with no value for money, and as a long term customer there were no benefits to my package.

I did look around for an alternative but wasn’t able to find a provider that would have made the transition seamless, plus one of my client’s website is a e-Commerce website with nearly 2000 products (how do I migrate the site without any risks).

The migration tools provided by 20i have made it easy for me to break free from Fasthosts. All sites got migrated successfully, including databases, emails and the off DNS changes here and there.

I am a happy customer, plus the possibilities as a reseller is endless. My initial experience with your support was also excellent. When I rang Fasthosts to close my account, they reduced my Reseller fees from £60 to £20, but I said no thanks I believe I have found a new provider.

Serge M. - May, 2018

Platform
Speed
Support
UI
These guys know their job.

This is now the third reseller host I have been with over the past 12 years and they are, as of today, by far the best. Super quick response time. Great servers and a nice straight forward interface.

You just get the impression they are keen to get it right. My last host although they had a big ‘heart’ got old and bloated. I don’t write a lot of reviews like this but 20i have helped me out on number of occasions.

Steven W. - May, 2018

Migration
Platform
Speed
UI
Migration process is an absolute breeze.

I’ve been developing websites for 15 years now, and would recommend 20i.com to ANY web design/development agency wanting to spend more time developing and less on server issues.

The migration process is an absolute BREEZE, customer support is outstanding and the UI intuitive and clutter-free. My sites now have lightning fast page load speeds too - bonus!

Sarah K. - April, 2018

Migration
Speed
Support
UI
Excellent Service Excellent Support.

Started on a trial and now been with 20i for three months. Excellent so far, fast servers, excellent fast support and nice features on the control panel Reseller Account.

Even had a free migration service from my previous host which made things simple.

Highly recommended.

Gary A. - April, 2018

Migration
Platform
Support
Value
Fantastic A++ product and service.

My experience with 20i has been fantastic and has also saved me money!

After numerous outages and email delivery issues with my previous reseller provider I decided to go out and find a new one to provide the stability and uptime that my clients expect and deserve. After doing some research I came across 20i and whilst they’re a relatively new contender, the features they were offering over and above what I was already getting, along with the fact that their hosting was a saving of £80 on my previous supplier, I decided to take the plunge back in September and have been thoroughly impressed with the service from day one.

I migrated most of my client websites with no downtime using the migration tool which made it simple and easy and just a couple of clicks to migrate, and then update the DNS. All website, database and email content moves over seamlessly with no work required from me.

For 90% of my sites I was able to migrate them silently without my clients even knowing because I also managed their DNS, but for those remaining a simple communication and co-ordination of the migration and change and there was no downtime for anyone.

Not only cheaper with more features, their technical support so far has been fantastic. I’ve had very few reasons to contact their support, but when I have, they’ve been quick to respond and fixed it first time (or told me what I was doing wrong) being knowledgeable and always friendly and easy to communicate with.

Fantastic A++ product and service.

Phil M. - April, 2018

Platform
Speed
Support
Value
Simply the best…

I have been using these guys for around a year now.

Words can’t describe how good this company is. The packages are well priced. Uptime for me has been 100%. The speed the sites operate at is very fast.

What really does stand out and I can say where this company is concerned it is better then any other company I have been a customer of in ANY field is their customer service on the support side.

It is simply phenomenal. I would mention names but to be honest I would probably miss one or two out which would be detremental to them.

The whole team seems to work together and endevours to help you fix any problem with your website, mostly out of the scope of support staff.

I can confidently say this.

I will never use any other hosting company. No one I used to use before comes close in any way.

If you are looking for a hosting company and can’t seem to make your mind up. The answer is simple. Use my20i.

You won’t regret it.

Mark H. - April, 2018

Migration
Platform
Speed
Support
UI
Value
Wish I’d done it sooner.

I was a little worried about this but wish I’d done it sooner!

I was a little worried about this - I was/am with a previous reseller account elsewhere, and had a lot of customers to migrate. I’m only 10% through this migration process but so far so good.

Level of support is excellent - especially important when moving from one system to another and learning how to do things differently. I’m constantly amazed how quickly my support tickets are answered. The other facet is that the replies are knowledgeable and don’t try to fob you off (which is the experience I have had with other companies).

Level of uptime on the shared hosting system seems excellent. The control panel is easy to navigate and responds quickly.

The rates for domain renewals are very competitive for .co.uk and .com names. Processing transfers, checkout etc all work smoothly and quickly. Email migrations generally run quickly, and I’ve had very few headaches with any migrations - just be aware that the migration tool is not a magic wand and does depend on the reliability of the API at the receiving end!

I’ve only experienced one outage, due to a DDoS attack but they were very proactive and measures have been undertaken to mitigate any further similar attack. Many of my sites use WordPress and Jet Pack, and the monitor has detected barely any downtime (I can count it on one hand in the space of 3 months - and any downtime lasted literally a few minutes at most, probably reboots).

The main reasons I am so impressed however, are the levels of service and overall reliability and speed. I only wish I’d switched much earlier. They seem to go above and beyond the call of duty which, these days is both refreshing and quite unbelievable!

Mark C. - March, 2018

Platform
Speed
Support
UI
Make life a million times easier.

Loving the 20i platform. As a reseller there are a raft of tools and functions that make life a million times easier.

Tech support has always been fast and the performance of the hosting platform is great.

Lol M. - March, 2018

Platform
Speed
Support
20i surpass all that I have seen before.

Having used all of the major players for reseller hosting, and developed my own system in the past due to other companies’ shortcomings, I can say without doubt that 20i surpass all that I have seen before.

The server response times are excellent and support is exceptional.

Ronnie D. - March, 2018

Support
Tech support is top class.

Tech support is beyond helpful and I can only thank the team at 20i for saving my skin on several occasions.

As an independent web designer who hosts customer sites, my knowledge isn’t all-encompassing and the help the team offer is a real bonus for me. I can’t praise, or thank them enough!

Judith M. - March, 2018

Migration
Platform
Speed
Support
UI
Value
What’s not to love?

What’s not to love? Currently making the most of their reseller package. The hosting is lightning fast, the control panel clean and uncluttered, easy to use migration centre, domains at wholesale, choice of 3 platforms, the WordPress platform is crazy fast, support ticket average response is under 10 minutes.

....Yes it’s not the cheapest but you certainly get your money’s worth.

Cannot praise these guys enough and so happy I decided to pay a bit extra each month and get a decent service. Thank you 20i.

Michael A. - March, 2018

Speed
Support
UI
Not disappointed

What I like best about 20i is the level of customer service. Queries are answered quickly and efficiently, unlike some other hosts where problems can sometimes take days to resolve.

I also like the control panel. Simple to use.

Oh - did I mention the speed (which was the main reason I changed hosts in the first place)? Not disappointed.

David G. - March, 2018

Support
Come to the best

20i could not have been more understanding and helpful. I really cannot thank the support team enough, going way beyond their duties to help me, and these new customers come over. What GREAT CUSTOMER SERVICE. Honestly THE BEST!!!!!! My opinion…Leave wherever you are and come over to these guys…YOU HAVE TRIED THE REST NOW COME TO THE BEST.

Davide B. - February, 2018

Migration
Platform
By far the best hosting company I have used

20i have been by far the best hosting company I have used. Whats more it just keeps continuing to get better as they update it and add new features or redesign them. The migration tools are brilliant and made moving all my sites to 20i an easy, quick and pain free process.

Karl J. - February, 2018

Platform
Support
UI
Value
I’ve used many other providers all which are nowhere as close to 20i

Being a noob at the whole web development side of things I’ve found 20i to be by far the best to use online. I’ve used many other providers all which are nowhere as close to 20i. 20i offer so much more for your money and their features for websites are brilliant.

Still learning all the time and odd mistake being made however support always there to assist. Been very impressed with it so far and look forward to a bright future of online life for me and my business.

20i offer the customer everything they need to set up a web site and could not be happier. Always worry when I move my domain over and have to admit can’t moan at anything and when I have had some issues support are there to help me straight away. Really really happy, and if you’re on the fence about joining i highly recommend you do. You will not be happy till you have. 20i is a different world to the others out there and I have tried them all and all are the same boring interface - 20i however: amazing !!!

Stuart F. - February, 2018

Migration
Platform
Speed
Support
Value
If you aren’t using 20i already you’re letting your clients down.

Moved over 100 websites from Heart Internet to 20i recently. Their support throughout was impeccable. No problems these people can’t handle, and they handle them fast. Ultra fast servers, ultra fast support, great prices and great options. If you aren’t using 20i already you’re letting your clients down.

Simon B. - January, 2018

Platform
Speed
Value
I never want to use another host again

I have used a lot of different hosting companies over 14 years and I can honestly say that 20i have proved themselves to be the best shared host around. In fact, apart from Rackspace dedicated (and expensive) services, they are the best I have ever used.

They are great value and the performance and uptime of websites are excellent. Please keep up the good work as I never want to use another host again.

Lee - January, 2018

Platform
Support
20i has literally saved my business

Sometime early last year I switched over from my old provider to 20i after being recommended by a friend. I was having a whole world of headaches with my websites - frequent down time, slow sites, emails not working etc. Worst of all the support was horrendous - often taking three days to respond to urgent tickets! I lost a lot of sleep, and even got to the point where I was telling customers - “sorry, we no longer do hosting.” Who knows how much business was lost?!

Anyway since moving over 20i has literally saved my business. I never have any problems, everything just runs so smoothly, and whenever I need help your team are so fast and always so patient and helpful.

I wanted to drop you an email to tell you this, as I feel in this day and age everyone is so quick to complain but no one ever stops to just say thanks. So, thank you very much for everything and keep up the good work. Here’s to many more years of partnership!

Joe G. - January, 2018

Migration
Platform
Support
Value
Excellent

Moving so many clients is a big deal and quite nerve-wracking but it has all gone very smoothly with 20i’s import features. Fast servers, up to date, and work much better with automated software than my previous hosts, Heart.

Few little teething issues with some transfers but they have been quickly and effectively dealt with by support.

Good pricing, great features with the free SSL which is becoming absolutely essential for many and was one of the deciders for me, along with the large mailboxes provided.

I am very impressed and will be moving my other clients over soon - good, solid, up to date setup.

Paul - January, 2018

Migration
Support
Best levels of support I have ever experienced

20i are the perfect answer to my requirements!!

I have hosted my own Plesk servers for many years and made the big decision to move all my domain hosting to 20i so that I don’t have to worry about the back-end and hardware. They were fantastic with the migration and basically did it all for me! I have been in IT for 30 years and 20i has provided me one of the best levels of support I have ever experienced. Tickets are answered very quickly with answers and fixes to my questions first time.

Very happy with 20i keep up the fab work!

Paul W. - December, 2017

Migration
Support
Value
Excellent support

I came on here to give you a recommendation after the excellent support I received from Aron yesterday (with a tricksy migration). I was with Heart almost from the start, and only moved to a new host due to the data centre crashes and slow page load speeds.

I tried UKFast with a few sites, but found the server management problematic and the service generally way too expensive (though I can’t fault the support staff there).

I was delighted to find 20i.com, with the migration service and fast server set up, and doubly delighted to learn that it was founded by the original Heart team.

Sarah S. - October, 2017

Migration
Platform
Speed
Support
Significant performance boosts

We’ve been with 20i now for several months. Our previous provider was sold and we foresaw performance problems which sadly has become a reality.

The 20i team have been brilliant at helping us to migrate our existing customer base. Website migrations have been faultless, mailbox synchronisation has saved us hours of time. Almost all of our sites have seen significant performance boosts just from being on the SSD WordPress Platform. So far so good!

Steve G. - October, 2017

Platform
Support
Value
20i is outstanding value

We’re an agency with over 20 years experience working with charities on four continents. Without question, 20i is outstanding value, a solid platform and the 20i support is the best we’ve ever encountered. We can’t recommend them enough as hosting partners.

Stuart J. - October, 2017

Migration
Platform
Support
Value
My websites have a new home

My websites have a new home. 20i.

I had very bad experiences with 2 other companies before moving to 20i. I am a web designer and needed a good reliable and fast reselling solution. 20i have been absolutely fantastic so far, their support is second to none and their migration system is incredible. It’s saved me so much time!

Their price is slightly higher than some other resellers but it’s worth it. Trust Me. Only £1 for the first month too!

Ryan A. - October, 2017

Migration
Speed
Support
UI
A very positive move

Moved around 20 sites several months ago from TSO in search of faster load times, reliability and better technical support. I’m relatively non-techie and on the whole, I find it a very positive experience. Sites load briskly, support is great and the control panel is straightforward to use.

Free ‘Lets Encrypt’ is great but it’s a shame that it only really works when the nameservers are pointed at 20i - that’s not always possible. Also on my wish list is HTTP2 which is not implemented yet either. Fingers crossed that both are on their list for implementation soon.

Martin F. - October, 2017

Platform
Support
Value
Exceptional architecture

Exceptional architecture, very good service and I think the vision will make an exceptional service. Although I am in the testing period still I already recommend the service and it doesn’t happen often. Keep up the good work! Exceptional value for money. My recommendation was on wpmudev.org for top WordPress hosting companies for 2017.

Lester G. - June, 2017

Migration
Speed
Support
Value
Amazing Support

I had a reseller account with Heart Internet for 11 years but their service has been getting worse over the last few years and it turns out their “unlimited hosting” does have limits. So after doing my homework I made the switch to 20i and noticed the improvement immediately.

The support at 20i is amazing, their migration tools made the switch easy and the team were on hand to assist. My websites are running so much faster and smoother now. I have no doubts I made the right decision and they are cheaper also - result !

Max - June, 2017

Speed
Support
Fantastic support

Their support is fantastic, no matter what time of day they seem to respond within minutes. My Wordpress sites are running quicker than when previously on a dedicated server.

Darren - June, 2017

Speed
Support
A step above

I moved to 20i from dedicated server at Heart and can thoroughly recommend 20i. Hosting is faster, customer service is far better, and thus far reliability has been top notch. I used to be a satisfied customer of Heart, but the last 12 months have been dire to say the least. I should have moved sooner.

Phil G. - July, 2017

Migration
Speed
Support
Value
Excellent service

After finally getting fed up with another host and seeing an advert on Facebook for these guys I took a punt and signed up. I haven’t looked back and have now moved over 50 client sites to them, from small and simple HTML to Wordpress, Joomla and large Magento stores.

Their service is fantastic, fast response to tickets, helpful live chat agents available when needed.

My sites are running faster, I’m not waiting in a queue for 30 mins just to speak to someone, and for the price, they really can’t be beaten!

Iain - July, 2017

Migration
Support
I’ve been hosting websites since 1998

I’ve been hosting websites since 1998 and tried a few hosts. I currently manage over 150 domains with about 125 live sites…

I was expecting it to take a few weeks if not months to move all of the domains again, and I wasn’t looking forward to it.

But the support guys did most of the work. It was a pleasure to move the domains across.

Absolutely fantastic service and the support guys are brilliant… nothing seems too much trouble; they are always helpful and go out of their way to help.

Steve M. - July, 2017

Platform
Speed
UI
Wow!

Wow!

Wow. What can I say? 20i has replaced my old dedicated server provider for my web hosting business and I have no regrets at all. The service is really quick, very easy to use and the features available to hosting resellers is fantastic.

I can’t believe how amazing it is and even my clients have commented on how much faster their websites are. I will recommend 20i to everybody who is looking for reseller hosting, zero flaws so far! Keep it up!

Harry G. - August, 2017

Migration
Platform
Support
Value
This is Reseller Hosting Re-defined!

This is Reseller Hosting Re-Defined!

This is Reseller Hosting re-defined! Having run dedicated servers for the last 11 years, due in the main to poor experiences of the reseller market, I was a little wary of the claims being made by 20i. Any fears were completely unfounded. 20i really do understand what web design companies that look to offer their clients first class hosting really need. A huge amount of thought has got into designing and building their platform - it absolutely rocks from QoS through to brilliant support.

I needed to migrate a large number of clients from Plesk and the support team assisted every step of the way. The whole process went 99% perfectly. Where there were just two small glitches they were very easily resolved.

I simply cannot fault the service offered during this process over the last four weeks; the willingness to tweak settings to further improve the service; their speed of responses to tickets; their good humour; the bangs per buck; the list is almost endless.

20i deserves to wipe the floor with other hosting companies. There is simply no comparison. I hope they are geared up for the huge influx of new customers they deserve and that this level of service continues for many years to come.

Great job, folks, and thankyou smile

Chris F. - August, 2017

Migration
A welcome change after ‘Heart’ stopping experiences…

A welcome change after ‘Heart’ stopping experiences…

After being with another hosting provider for over 10 years, migrating almost 100 websites seemed a daunting task.

20i.com made the transition and migration easy. We would highly recommend 20i.com to anyone looking for a top-notch web hosting reseller for their business!

Wayne H. - August, 2017

Migration
Support
Brilliant company, who really know what they’re doing.

Brilliant company

Brilliant company, who really know what they’re doing.

Found these guys via a facebook advert, and was initially interested due to their migration systems. As basically all hosts you have to send a ticket to get sites migrated, which can be a pain especially to avoid an out of sync migration (as i won’t know for certain when its done so i can update the DNS). However, I wish it did transfer DNS records, or make it more clear that it doesn’t. As it was a bit of a shock when my subdomains and email went down.

However, their support is very good and the guys know what they are talking about. Haven’t had to wait more than 30 minutes for a response, even at stupid times of the day, and they know the technical side of things. My last host didn’t even know what BIND was! As I come from a hosting background (worked for several UK hosting companies), it’s very nice not having to dumb things down for support.

Plan to stay with these guys for a long time.

Craig F. - August, 2017

Migration
Platform
Speed
UI
Value
So thankful!

The service that I have received from 20i has been exceptional. Quite often, with web hosting, the initial impression you get from the sales pages of a web hosting company seem to cover up the poor customer service, slow servers, and bad experience that you subsequently receive - not with 20i.

As a person who used cPanel religiously, I was very scared and dubious of coming away to something new, and after a poor time with my previous host, I managed to come across 20i - and I was mightily impressed with the price, the spec, and the ease of management. However the lack of cPanel was a real concern to me, as I thought it might sacrifice some of the flexibility you get.

I decided to trial 20i for a month with their introductory offer, and quickly fell in love with the system. The “look” of the back end was easy to understand and was feature-rich, plus, migrating my existing sites across was a complete doddle. As soon as I switched my name-servers over to the 20i service, I was excited to see what kind of speed the new set up could offer.

I was blown away.

I’m not entirely sure how they do it, but a site that took over 8 seconds to load previously now took under 1! The dedicated WordPress environment they have, twinned with StackCache, seems to give the site an immediacy that I never thought was possible.

As well as this, the customer support responses have been fast and concise, the usability of their StackPanel system is second to none, and the management of domains and hosting environments is also so so easy too.

As a reseller, I was also surprised to find, tucked away, a load of white-label bits of documentation that I can use on my own site in order to market their hosting package, plus there were over 100 logos that I could use for my sites too - which I have never seen offered by a web host before.

I am so thankful for finding this company because it means I can run unlimited websites, backed up every night, and I don’t have the worry of what will happen after a cPanel upgrade (most of the times it caused site outages and a whole host of coding problems).

I know that testimonials should be subjective, but at this moment, the whole experience has just been tremendous. My only criticism is - why haven’t more people switched to this company yet?!

Looking forward to a continuous and prosperous relationship.

Sam D. - September, 2017

If you'd like to give feedback on 20i, you can use the My20i feedback page or review us on our Trustpilot page.

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