Established in 2007, Stephen Turner Web Design began when Stephen turned his passion for building websites into a full-time business after being made redundant. What started as a hobby quickly evolved into a trusted, full-service web design agency.
Today, the business supports clients across the UK, delivering tailored, all-inclusive packages covering design, hosting, security, and SEO.
As the agency grew, so did the complexity of managing client websites, highlighting the need for a more efficient hosting solution.
The problem: A control panel slowing things down
Before moving to 20i, Stephen relied on a control panel that was becoming increasingly difficult to work with.
While it hadn’t yet impacted customers directly, the inefficiencies were starting to add up, and with a growing client base, it was clear this would soon become a bigger issue.
“Trying to do everyday tasks in the back end was becoming frustrating, so I started to look for a better alternative.”
Key challenges
- Time-consuming tasks – Routine actions took longer than necessary
- Scaling concerns – Managing more websites would only increase pressure
- Inefficient workflows – A clunky interface slowed onboarding and maintenance
The solution: A simpler, scalable hosting platform
Stephen set out to find a hosting provider he could rely on long term—one that would simplify management and support future growth.
After extensive research, 20i stood out. Despite being relatively new at the time, strong reviews and a reassuring pre-sales experience gave him the confidence to switch.
“I did a lot of research… and the pre-sales team gave me confidence to give 20i a try.”
Why Stephen chose 20i
A modern control panel built for efficiency
My20i, 20i’s custom-built control panel, removes reliance on third-party software, making everyday tasks faster, smoother, and more intuitive.
Built to scale
With infrastructure designed for growth, Stephen can confidently manage an expanding portfolio without worrying about performance or reliability.
Cost-effective all-in-one hosting
The WordPress Unlimited package provides everything needed to manage multiple sites efficiently, without unexpected costs.
A game changer: Email migration tools
While Stephen prefers to manually migrate websites, 20i’s email migration tools have been a major time-saver.
The results: Faster workflows, less friction
Since switching to 20i, Stephen has transformed the way he manages hosting.
Tasks that were once slow and frustrating are now quick and straightforward, freeing up valuable time to focus on client work and business growth.
“It’s just easier—nice and simple to set up new websites. Everything is quicker, and most importantly, I know it’s going to work the first time.”
Support that goes beyond expectations
Initially, Stephen was hesitant about moving to a provider without phone support. However, the 20i ticket-based system quickly changed his perspective.
Not only is the support team responsive, but they also provide help beyond platform-specific issues, including general WordPress advice.
Having a searchable history of support queries has also proven invaluable.
“The support is not only responsive but also excellent at addressing issues, extending beyond 20i-specific matters to general WordPress concerns. More recently, the new AI support answers a lot of my questions accurately with links to helpful articles, so 10/10 for the support!”
The outcome: A hosting partner that ticks every box
With 20i, Stephen Turner Web Design now has a hosting platform that supports both efficiency and growth.
He continues to migrate more of his websites to 20i, confident in its reliability, simplicity, and performance.
➡️ “20i ticks all my boxes… I know everything is just going to work the first time.”
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