Support Database

Category: Domain Names

In this section

• How do I add a DKIM record?

  DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The …

  Read More

• What do domain transfer statuses mean?

  After submitting a domain name for transfer, you can keep track of its status from the Pending Domain Transfer  …

  Read More

• How do I setup a domain redirect?

  You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control …

  Read More

• How do I switch the primary domain of a hosting package?

  The domain you’ve added to a hosting package can be switched at any time. To do this: Log …

  Read More

• How do I order domain privacy?

  By using our Domain Privacy service, we'll list the generic company ContactPrivacy.com for your domain name. This  …

  Read More

• How do I change the contact details on my .com and .co.uk domain names?

  Changing the contact details for a domain that you have registered with 20i is usually done it two main ways. …

  Read More

• Where can I view the nameservers of a domain at 20i?

  To check what nameservers a domain name is using: Log in to My20i Select Manage Domains and locate …

  Read More

• How do I let my customers manage a domain name?

  If you have a customer who has purchased a domain name from you, you may want to give them access …

  Read More

• How do I disable automatic renewal of a domain?

  To prevent a domain name from renewing, you need to: Log in to My20i Head to Renewals from …

  Read More

• How do I obtain the authorisation code/EPP code for my domain?

  If you intend to transfer your GTLD domain elsewhere, you'll need its authorisation/EPP code. The following guide details …

  Read More

• How do I check the status of my domain name transfers?

  Unless you're transferring a .uk domain name, a domain name transfer can usually take a few days. We allow …

  Read More

• How do I take my temporary test site / StackStaging site live?

  There are two possible variations on how to approach this, dependent on whether the site in development is hosted …

  Read More

• How can I create a subdomain through StackCP?

  A subdomain can be used in various ways, and it's easy to do via StackCP. A subdomain can used …

  Read More

• Why does my UK tag change show as complete but the domain is not in my account?

  A UK domain transfer is a 2 stage process. You need to: Change the tag to STACK Transfer this in through …

  Read More

• How do I configure G Suite (formerly Google Apps)?

  Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This …

  Read More

• How do I change the registrant name for a .uk domain name?

  Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via …

  Read More

• How do I transfer my domain to you?

  The transfer process for domain names varies, dependent on the type of domain in question. UK domains (all domains …

  Read More

• How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?

  When setting up Google Search Console you will be asked to verify your domain. A recommended method which will work …

  Read More

• My www.domain.com doesn’t work, but domain.com works fine (or vice-versa) - what’s up?

  If you get this behaviour after a recent update to your website or a newly-created package, you're almost certainly …

  Read More

• What is DNS Propagation?

  When you make a change to your DNS records or update your domain(s) nameservers, you need to wait …

  Read More

• How can I tell if DNS has propagated for me?

  If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are …

  Read More

• What is your Nominet Tag (IPS Tag)?

  To transfer domain names ending with .uk you'll first need to contact your current provider and request they …

  Read More

• What are 20i’s nameservers?

  Our nameservers are: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com Any newly registered domain names …

  Read More

• How do I create an email account for my domain?

  Creating a new email account for a domain name is done through My20i.  Log in to My2 …

  Read More

• What is DNS?: 20i’s Guide to DNS

  What is DNS? DNS means 'Domain Name System'. It sounds very technical, but it’s actually quite simple. It …

  Read More

• What does FQDN mean?

  FQDN stands for Fully Qualified Domain Name. It refers to a complete domain name consisting of a host and domain …

  Read More

• Are there any restrictions or rules on the domain name I can choose to register?

  The restrictions imposed on domains vary depending on what extension you are registering and what country the domain is associated …

  Read More

• What is domain propagation?

  DNS propagation defines the process of updating information across the internet. There are two forms of DNS propagation: the first …

  Read More

• What is a nameserver?

  A nameserver manages a directory of domains that match specific IP addresses, like a phonebook: with names and numbers. It …

  Read More

• Why does my domain show up within WHOIS as ‘renewal in progress’?

  Your domain status will be referred to as 'renewal in progress' during the period when Nominet (the top level registrar …

  Read More