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Support Database
Category: Domain Names
In this section
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What happens to DNS when you assign a domain to a hosting package?
By default, when a standalone domain is added to a hosting package we reset the DNS records to the default 2 …
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Domain Contact Validation
Sometimes the Domain Registry requires the person registering the domain - the Registrant - to verify the contact details …
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My domain is locked with my current provider, what can I do?
Registrars may ‘lock’ domain names to prevent unauthorised changes from being made to the domain. This is often …
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How do I add a DKIM record?
DKIM, like SPF, is a standard that enables a specific aspect of the email sending process to be authenticated. The …
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What do domain transfer statuses mean?
After submitting a domain name for transfer, you can keep track of its status from the Pending Domain Transfer …
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How do I setup a domain redirect?
You can setup a domain redirect in a couple of ways. We’ll outline these below: Using the control …
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How do I switch the primary domain of a hosting package?
The domain you’ve added to a hosting package can be switched at any time. To do this: Log …
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How do I order domain privacy?
By using our Domain Privacy service, we'll list the generic company ContactPrivacy.com for your domain name. This …
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How do I change the contact details on my .com and .co.uk domain names?
Changing the contact details for a domain that you have registered with 20i is usually done it two main ways. …
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Where can I view the nameservers of a domain at 20i?
To check what nameservers a domain name is using: Log in to My20i Select Manage Domains and locate …
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How do I let my customers manage a domain name?
If you have a customer who has purchased a domain name from you, you may want to give them access …
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How do I disable automatic renewal of a domain?
To prevent a domain name from renewing, you need to: Log in to My20i Head to Renewals from …
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How do I obtain the authorisation code/EPP code for my domain?
If you intend to transfer your GTLD domain elsewhere, you'll need its authorisation/EPP code. The following guide details …
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How do I check the status of my domain name transfers?
Unless you're transferring a .uk domain name, a domain name transfer can usually take a few days. We allow …
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How do I take my temporary test site / StackStaging site live?
There are two possible variations on how to approach this, dependent on whether the site in development is hosted …
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How can I create a subdomain?
To create a subdomain through you: Log in to My20i Head to Manage Hosting -> Manage. Select the …
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Why does my UK tag change show as complete but the domain is not in my account?
A UK domain transfer is a 2 stage process. You need to: Change the tag to STACK Transfer this in through …
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How do I configure G Suite (formerly Google Apps) and Gmail?
Our control panel allows automatic configuration of DNS Records to configure your domain name for G Suite (Google Apps). This …
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How do I change the registrant name for a .uk domain name?
Registrant name changes for a .uk domain name (.co.uk/.me.uk/org.uk/.uk) can only be performed via …
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How do I transfer my domain to you?
The transfer process for domain names varies, dependent on the type of domain in question. UK domains (all domains …
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How can I use DNS to verify my domain with Google Search Console (Webmaster Tools)?
When setting up Google Search Console you will be asked to verify your domain. A recommended method which will work …
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My www.domain.com doesn’t work, but domain.com works fine (or vice-versa) - what’s up?
If you get this behaviour after a recent update to your website or a newly-created package, you're almost certainly …
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What is DNS Propagation?
When you make a change to your DNS records or update your domain(s) nameservers, you need to wait …
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How can I tell if DNS has propagated for me?
If you're unsure whether DNS has fully propagated for you, you should check the IP address your requests are …
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What is your Nominet Tag (IPS Tag)?
To transfer domain names ending with .uk you'll first need to contact your current provider and request they …
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What are 20i’s nameservers?
Our nameservers are: ns1.stackdns.com ns2.stackdns.com ns3.stackdns.com ns4.stackdns.com Any newly registered domain names …
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How do I create an email account for my domain?
Creating a new email account for a domain name is done through My20i. Log in to My2 …
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What is DNS?: 20i’s Guide to DNS
What is DNS? DNS means 'Domain Name System'. It sounds very technical, but it’s actually quite simple. It …
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What does FQDN mean?
FQDN stands for Fully Qualified Domain Name. It refers to a complete domain name consisting of a host and domain …
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Are there any restrictions or rules on the domain name I can choose to register?
The restrictions imposed on domains vary depending on what extension you are registering and what country the domain is associated …
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What is domain propagation?
DNS propagation defines the process of updating information across the internet. There are two forms of DNS propagation: the first …
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What is a nameserver?
A nameserver manages a directory of domains that match specific IP addresses, like a phonebook: with names and numbers. It …
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Why does my domain show up within WHOIS as ‘renewal in progress’?
Your domain status will be referred to as 'renewal in progress' during the period when Nominet (the top level registrar …