Creative Stream, founded in 2006 by Ant Clifford, is a web design and development agency specialising in bespoke websites that deliver real results.
Over nearly two decades, the agency has grown its client base and evolved beyond traditional web design, developing advanced platforms while maintaining its creative edge.
Today, Creative Stream works with a wide range of organisations, delivering user-friendly digital experiences that solve real problems and create long-term value.
The problem: Infrastructure slowing them down
Before moving to 20i, Creative Stream relied on a hosting setup that couldn’t keep pace with the demands of a growing agency.
Their previous provider lacked the reliability, flexibility and control needed to support over 150 client websites. This led to ongoing disruptions, increased risk, and significant time spent resolving issues, which took focus away from client projects.
Key challenges
- Shared infrastructure risk – Hosting multiple websites on the same servers without sufficient isolation meant a single issue could impact all clients.
- Security concerns – Limited isolation increased the risk of vulnerabilities spreading between websites.
- Limited control – The lack of a unified control panel made managing services inefficient.
- Lost productivity – The team frequently had to pause design work to resolve hosting issues.
- Client impact – Delays in resolving problems affected client satisfaction and responsiveness.
➡️ Once Ant saw the impact on both his team and clients, he knew it was time to find a more robust solution.
Why Creative Stream chose 20i
While researching alternative hosting providers, Ant discovered 20i through a recommendation from a trusted contractor.
Initially, the competitive pricing stood out, but it quickly became clear that 20i’s usability, performance and control panel were a much better fit for the agency’s needs.
Competitive pricing and profitability
20i’s pricing structure enables Creative Stream to remain profitable while continuing to deliver high-end, bespoke websites.
Built-in security
With integrated security features and DDoS protection, Creative Stream now has greater confidence that client websites are protected and secure.
My20i control panel
My20i, 20i’s custom-built control panel, allows the team to manage all client accounts from a single dashboard.
Ant particularly values the one-click staging environments, which allow websites to be tested and refined without affecting the live version, saving time and reducing risk.
Greater efficiency and simpler day-to-day management
Compared to previous providers, 20i offers a more intuitive and streamlined experience, making daily management significantly easier.
Responsive, knowledgeable support
Creative Stream has been impressed by the responsiveness of the 20i support team. Even when dealing with complex requirements, issues are quickly escalated and resolved.
Smooth migration and consolidation
The migration process was straightforward and well supported. Since then, Creative Stream has also moved all its domains to 20i, saving time and simplifying management by keeping everything in one place.
The animated svg above was designed by Creative Stream.
The results
Since migrating to 20i, Creative Stream has eliminated many of the challenges associated with its previous hosting setup.
The team now spends far less time dealing with technical issues and more time focused on delivering results for clients, including:
- Faster onboarding and deployment of new websites.
- Reduced time spent on troubleshooting and maintenance.
- Improved efficiency across the team.
- Greater confidence in hosting reliability and security.
As Ant explains:
“We’ve been able to forget about the difficulties of hosting our own sites because this service feels significantly easier. I love being able to deploy a new site so quickly.”
The outcome: Creative Stream’s recommendation
Creative Stream has been so impressed with 20i that it has already recommended the platform to multiple clients.
Even when clients choose to manage their own hosting, 20i remains their preferred recommendation.
“I’ve recommended 20i to clients that want to host their own sites, and they have always been impressed with how quick and easy it is to get their sites online.”