Founded in 2014 by Paul Connor, Ballsy Media is a design-led agency specialising in bespoke website development and high-impact digital experiences, helping businesses build a stronger online presence.
What began as a focus on online marketing and lead generation has evolved into a design-led full-service studio supporting a diverse portfolio of clients across healthcare, technology and the charity sector. As the agency grew to host over 200 client websites, running hosting efficiently became increasingly important.
After encountering limitations with his previous hosting providers, Ballsy Media moved to 20i to streamline its hosting infrastructure and support its continued growth.
The problem: Hosting friction slowing down the creative process
Before moving to 20i, Ballsy Media experienced several frustrations from their restrictive hosting environment.
As the agency expanded and began handling more websites, everyday hosting tasks became unnecessarily complicated.
For a creative agency like Ballsy Media, these technical problems were more than just inconvenient. These issues were restricting the team from the creative work that mattered most.
Key challenges
- Bandwidth limits – Hosting environment couldn’t keep up with growth, slowing site performance.
- Complex workflows – A complicated control panel made daily tasks harder and more time-consuming.
- Migration headaches – Moving sites between providers was slow and error-prone.
- Time lost to tech issues – Team efforts were diverted from design and development to fixing hosting issues.
➡️ Over time, these issues began building up and held growth back. Paul knew they needed a hosting platform that was simpler to maintain and allowed them to focus on delivering high-quality websites to their customers.
Why Ballsy Media chose 20i
Value for money
With 20i, Paul benefits from predictable pricing, making it easier to plan hosting costs. 20i’s Reseller 500 plan offered the right balance of features and pricing, providing a cost-effective way to manage multiple client websites.
Unlimited Bandwidth for scaling
With 20i Reseller hosting, Ballsy Media benefits from unlimited bandwidth at no extra cost, meaning the team no longer needs to worry about restrictions as their client base grows.
User-friendly control panel
My20i, 20i’s custom-built control panel designed with agencies in mind, makes it easy to manage multiple client websites from a single dashboard.
An effortless migration
Getting started with 20i was a straightforward process for Ballsy Media.
Having tried multiple hosting providers before finding 20i, the team found the transition to be smooth and uncomplicated. Packages were migrated easily, allowing the agency to bring clients’ websites onto the 20i platform without disruption.
From an agency perspective, being able to migrate client websites efficiently was a key factor in making the switch.
The results: Less hassle, more impact
Since moving to 20i, Ballsy Media has transformed the way they oversee hosting for their growing portfolio.
Tasks that were once time-consuming and frustrating now run smoothly, freeing up valuable time to focus on designing and developing impactful websites across their portfolio of over 200 client websites.
Expert support, around the clock
For Ballsy Media, 24/7 access to the 20i support team has been a game changer. In an industry where issues can arise at any moment, having experts on hand is critical.
As Paul explained:
“Great. Just generally being available when needed. In this industry, it is required around the clock.”
The outcome: No longer being held back
Ballsy Media continues to grow, now that they are no longer held back by frustrating hosting issues.
➡️ “Great control panel, good customer support and high-level tools for managing web optimisation.”
