Founded by Helen Dowthwaite, Creative Essence is a web design and branding agency based in Cumbria, UK, built on more than 24 years of creative industry experience.
The agency delivers design solutions covering brand identity, website design, traditional print work, packaging and email marketing.
With a personal, detail-focused approach to every project, Helen creates bespoke design packages tailored to each client’s individual needs. Drawing on a strong understanding of brand identity, she helps businesses create consistent, professional designs across every platform.
Creative Essence supports businesses across a wide range of sectors, including hospitality, holiday accommodation, finance, interior design, flooring and engineering. Many clients have worked with Helen for several years, creating long-standing relationships built on trust and creativity.
Why Creative Essence chose 20i
As websites became a key part of Creative Essence’s service offering, Helen needed a hosting provider she could rely on for both her business and the customers she supports.
Reliable support was a major factor when choosing a hosting company. When urgent site issues arise, Helen needs to know they can be resolved quickly to help minimise disruptions.
20i stood out due to its highly rated support, useful migration tools, stable platform and backup features, giving the agency greater confidence when managing customer projects.
How 20i supports Creative Essence
Reliable Support
One of the main reasons Helen has remained with 20i is the speed and quality of the help available. When urgent client website issues arise, she appreciates being able to get assistance within minutes, enabling Creative Essence to minimise disruptions and continue delivering a consistent service.
Easier migrations
20i’s migration tools help Creative Essence move websites onto the platform more efficiently.
Having a straightforward migration process is especially useful when taking on new customers or bringing existing websites into one place.
With 20i’s Migration Centre, Helen can move sites for free, automatically and with no risk of downtime. This helps the agency get set up with less hassle and manage client projects more smoothly.
Peace of mind with Timeline Backups Pro
One of Helen’s favourite features is Timeline Backups Pro, which gives her access to 30 days of backups.
If an issue occurs, Helen can restore previous snapshots, giving her added reassurance when managing client websites.
A stable platform with clear status updates
Creative Essence also benefits from the stability of 20i’s hosting infrastructure. For Helen, reliability is important because her clients depend on their websites being available and working as expected.
The Stack Status page gives her a quick way to check for any wider platform issues, helping her identify problems quickly and decide on the best next step.
The results
Since moving to 20i, Creative Essence has been able to manage customer websites with greater confidence, backed by fast responses, simple migrations, secure backups and stable hosting.
This has helped Helen keep hosting management straightforward while continuing to provide the personal, detail-focused service her customers value.
With 20i handling the hosting side of the business, Creative Essence can continue delivering trusted digital services alongside its wider design work.