What began as a simple favour for a friend in 2012 evolved into a side project and, by 2015, a full-time digital business. Six years after launching his first website, Eric rebranded to One Eleven Web Design.
Today, One Eleven Web Design supports clients across a growing portfolio of websites. Using 20i’s Reseller Hosting, the agency can deploy and manage client websites on secure, reliable infrastructure.
From the start, One Eleven Web Design’s focus was on building clean, high-performing websites designed to help clients improve their visibility, build trust with their audience, and grow their businesses online.
As the business evolved, the agency moved beyond traditional project-based web design to a structured, systems-driven model focused on ADA compliance, local SEO, performance optimisation and long-term scalability.
The problem: Scalability without the right infrastructure
Before moving to 20i, Eric’s biggest challenges centred around maintaining consistent performance, while scaling a growing portfolio of sites
Eric needed a hosting environment that could support multiple clients without performance fluctuation or administrative friction.
One Eleven Web Design also encountered many more issues, including:
- Slow page speed: Websites experienced slower load times during peak traffic, with occasional downtime affecting reliability.
- Management tools: The existing platform lacked the tools needed to efficiently manage multiple client environments at scale.
- Poor support: Support response times were inconsistent, making it difficult to resolve issues quickly when clients needed answers.
- Platform limitations: Routine tasks such as migrations, SSL configuration, and DNS management were unnecessarily complex.
- Unresponsive control panel: The control panel was difficult to navigate, increasing the time required to complete everyday hosting tasks.
Eric described his breaking point as:
“Hosting issues have a ripple effect. When performance fluctuates or administrative tools are inefficient, it directly impacts both my clients’ experience and internal operations.”
➡️ By summer 2025, the limitations of their existing hosting provider were difficult to justify. Eric knew that if One Eleven Web Design was going to continue growing, the agency needed a more capable hosting platform.
Why One Eleven Web Design chose 20i
Several factors made 20i the right hosting partner for One Eleven Web Design:
- 20i’s global network and CDN: 20i’s global server locations and integrated CDN allows Eric to deploy websites closer to his clients’ audiences, improving loading speeds and overall performance.
- Flexible hosting environment: 20i Reseller Hosting supports multiple environments, from complex WordPress builds to simple static HTML websites, allowing One Eleven Web Design to manage a diverse portfolio of client websites within a single platform.
- My20i control panel: The My20i control panel is designed with agencies in mind, enabling the team to manage websites, SSL certificates, DNS settings, and deployments from one central dashboard.
- 20i infrastructure: 20i’s autoscaling cloud infrastructure provides the consistent performance and reliability needed to manage a growing portfolio of client websites without unnecessary operational friction.
“Compared to other providers we evaluated, 20i offered the right balance of performance, flexibility, usability, and infrastructure control. It positioned itself not just as a hosting vendor, but as a long-term platform partner aligned with how we operate.”
20i’s migration tools are lightning-fast
Eric found the migration process seamless, with the tool saving significant manual effort across both WordPress environments and static websites.
When migrating larger batches of websites, he worked directly with the 20i support team. Their quick response helped ensure the process ran smoothly.
The results: Infrastructure that lets you scale with confidence
Since moving to 20i, Eric has transformed how hosting is managed across One Eleven Web Design’s client portfolio.
With agency-focused tools, the team can oversee multiple hosting environments more efficiently.
Tasks such as onboarding new clients, managing SSL certificates, and configuring DNS are straightforward and structured.
As a result, One Eleven Web Design now has the confidence to take on larger and more complex projects, knowing the infrastructure will support performance expectations.
“We’re able to take on larger or more complex projects, knowing the infrastructure will support performance expectations. 20i has shifted hosting from being something we manage cautiously to something we manage strategically.”
Eric describes his experience with 20i’s support as an extension of the platform itself. He was impressed by how accurate, clear and technically knowledgeable their responses were, reflecting a strong understanding of agency workflow alongside technical infrastructure.
“Overall, support has felt like an extension of the platform — knowledgeable, responsive, and aligned with how agencies operate.”
Thanks to the 20i platform, One Eleven Web Design now has greater control over its hosting environment.
➡️ “I would recommend 20i to agencies and businesses that are looking for a hosting platform built for growth. 20i delivers that steady swell, it’s the kind of infrastructure that lets you move with confidence and scale without friction.”
