Customer case study: How PIT Designs strengthened its hosting offering with 20i Reseller Hosting

Founded in 2012 by Ninos Hozaya, PIT Designs is a web design agency specialising in creating accessible and affordable digital solutions for businesses. 

Originally established in Erbil, Iraq, the agency has since expanded internationally, with team members now operating in both Iraq and Australia. 

PIT Designs combines technical and creative expertise to help businesses build an effective online presence tailored to different audiences, industries and markets.  

With strong technical knowledge and an understanding of different cultures and customer needs, PIT Designs has successfully grown its services while supporting clients across multiple regions. 

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Why PIT Designs chose 20i 

As PIT Designs expanded its web design services to include website management and infrastructure support, the team needed a provider that could offer flexibility, reliability and room to grow.  

Having previously worked with other providers, PIT Designs was looking for a solution that better suited the needs of both the agency and its clients. 

20i stood out due to its strong reputation, white-label capabilities and the flexibility offered through its Reseller Hosting platform, giving the team confidence they had found a provider that could support their long-term growth.  

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How 20i supports PIT Designs  

A reseller platform designed for agency growth 

As website services became a bigger part of PIT Designs’ service offering, the team needed a solution that could scale alongside its client base. With unlimited accounts and storage, 20i provides the flexibility needed to support more clients without worrying about restrictive limits. 

Strong value for money 

For PIT Designs, one of the biggest advantages of working with 20i is the overall value provided through its Reseller Hosting platform. The combination of features, scalability and support allows the agency to deliver reliable services while maintaining healthy margins.   

White-label hosting 

20i’s white-label capabilities allow PIT Designs to offer services under its own branding, helping create a seamless and professional experience for clients. 

Reliable support  

PIT Designs has consistently valued the support provided by 20i, with the team able to get help quickly when managing client technical queries. This helps the agency maintain a reliable service for clients while giving them confidence that expert help is available when needed.  

A platform that continues to evolve  

PIT Designs also appreciates 20i’s focus on ongoing system upgrades and platform improvements. With development handled in-house, 20i can continue adding new features, improving existing tools and responding to customer feedback more quickly. 

This gives PIT Designs access to a platform that keeps evolving, from performance-focused tools like Website Turbo and 20i’s CDN to broader enhancements across domains, site performance and account management.  

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The results  

Since moving to 20i, PIT Designs has been able to strengthen its web infrastructure services as a core part of its wider offering. 

The team has benefited from greater flexibility, improved value and a reliable platform that supports both its growing client base and international operations. 

With hosting integrated into the business, PIT Designs can provide clients with a complete digital solution while maintaining greater control over site and account management. 

The outcome: PIT Designs’ recommendation 

PIT Designs sees 20i as a valuable long-term partner that supports both its technical services and wider business growth. 

➡️ “If you’re in the hosting reseller business, I’d say go for it! 20i is great value for money.”