We’ve always known that truly great hosting is about more than just fast servers. It’s about people.
For the third year running we’ve been named Best Web Host in the PC Pro Awards! ➡️ Read the full results here.
But this year, the award comes with an achievement that we feel truly sets us apart: a 99% score for Customer Service.
The Highest Score in the Entire Awards
The 99% score isn’t just the best in the hosting category, it was the highest score awarded to any business across all categories in the entire PC Pro awards!
No other company, in any industry, achieved a score this high.
- Best Web Host: 20i 99%
- Best Online Retailer: PRINTERLAND 96%
- Best PC Manufacturer: PC SPECIALIST 95%
- Best Broadband ISP: ZEN 95%
- Best NAS Manufacturer: QNAP 92%
- Best Digital Voice Supplier: ZEN INTERNET 91%
- Best Router Manufacturer: DRAYTEK 91% & UBIQUITI 84%
- Best Cloud Storage: PROTON DRIVE 91% & BACKBLAZE 88%
- Best Laptop Manufacturer: APPLE 89%
- Best Tablet Manufacturer: APPLE 86%
- Best Mobile Data Provider: GIFFGAFF 83%
- Best Monitor Manufacturer: BENQ 83%
- Best Smartwatch Manufacturer: HUAWEI 82%
- Best Phone Manufacturer: ONEPLUS 81%
- Best Printer Manufacturer: BROTHER 80%
This incredible validation from one of the most respected tech publications confirms what we strive for every single day: providing the fastest, most reliable hosting backed by the best support team in the business.
We see this every day with the amazing reviews we get on platforms like Trustpilot and G2, often naming the customer support team member who helped them…
What Does a 99% Customer Service Score Mean for You?
When you choose 20i, you’re getting our industry-leading platform AND the peace of mind that comes with knowing you have instant access to genuine, expert support.
⚡️ Lightning-Fast Resolution: When an issue crops up you need a solution now. Our 99% score reflects our speed and dedication to finding a resolution as quickly as possible.
🧠 Genuine Experts, Every Time: A crucial factor behind this score is that all of our support is 100% in-house. You’ll never be passed off to a third-party call centre or an outsourced team reading from a script. Every ticket is handled by a knowledgeable 20i technician who lives and breathes hosting.
🗣 Real Conversation: We treat every customer interaction as a relationship, not a transaction. Our team provides personal, accurate, and proactive help.
PC Pro’s stamp of approval validates the passion and hard work our in-house team puts into every interaction. A 99% score for customer service confirms our absolute commitment to our customers is paying off.
Why Settle for Less?
In hosting, speed and reliability are essential, but the quality of support is what saves your business when it matters most.
Our amazing customer service team is here to help you troubleshoot complex issues, and ensure your online presence is always performing optimally.
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