Founded in 2010, Queenie’s Bazaar was born from Alexandra Hall’s love for vintage jewellery. Wanting to share that passion with the world, she opened an online shop dedicated to sourcing unique vintage pieces.
By promoting vintage jewellery, Alexandra highlighted a more ethical way to shop, reflecting her commitment to being environmentally conscious and encouraging reusing while reducing waste.
As Queenie’s Bazaar grew, so did its product catalogue and customer base, in turn putting pressure on her website. After struggling with a hosting provider that offered only the bare minimum at a much higher price, Alexandra discovered 20i’s WordPress Hosting.
With reliable performance and improved support, she was able to reclaim her time and refocus on what she loves most, vintage jewellery.
The problem: A website held “Hostage”
Before migrating to 20i, Queenie’s Bazaar struggled with frequent downtime and slow speeds. As an Ecommerce brand built on aesthetics, a slow and unreliable site was negatively impacting her customer’s experience.
Alexandra described her breaking point as:
“The poor service from our previous hosting company caused unwanted stress on a weekly basis. More than once, I thought I had to quit. It felt like my website was being taken hostage.”
The main friction points included:
- Support that wasn’t supportive: The previous host’s only solution to sever-side issues was to “throw more money at the problem”.
- Stalled growth: Expansion plans were put on hold for years.
- Shared values: Alexandra wanted a hosting provider that match her commitment to sustainability and green hosting.
By summer 2025, issues were escalating daily, eventually leaving the site unusable.
➡️ Knowing she could not continue operating this way, Alexandra began searching for a new hosting provider.
The solution: A breath of fresh air with 20i
After receiving a recommendation in a WordPress Facebook group, Alexandra discovered 20i. After conducting her own research amongst web hosts, 20i stood out for our impressive number of positive reviews and our 100% green hosting.
Why Queenie’s Bazaar chose 20i
Alexandra wanted a platform that solved all her problems, and 20i could offer that.
- WordPress website performance: Built in WordPress tools with enhanced features.
- Sustainability: 100% green hosting platform; this aligns with Alexandra’s environmental views.
- My20i experience: An easy-to-use control panel design, designed to make website management simple.
- Support: Provides practical solutions and clear answers, rather than always suggesting she needed to purchase something to resolve a problem.
“20i stood out the most. Reviews of 20i for customer support were very impressive, and the green hosting fitted our values perfectly. Every single box was ticked. There were no compromises.”
A migration that actually felt “Easy”
Despite never having migrated a website before, Alexandra found the process with 20i simple and easy.
Using 20i’s support guides and automatic migration tool, she was able to move her entire website across quickly and with confidence.
The results: Focusing back on growing the business
Since joining 20i, Alexandra has seen a transformation that has positively shaped both her personal and professional life. With the technical side handled by 20i, Alexandra can return to what she loves most, sourcing vintage jewellery.
That peace of mind comes alongside clear day-to-day performance improvements to the Queenie’s Bazaar website, giving her a stronger foundation to grow her business on.
Speed, Scale and Savings
- Instant Performance Boost: The website is now faster and more efficient, creating a smoother experience for her customers.
- Growing Confidence: With 20i’s support behind her, Alexandra feels confident making updates to her website, knowing expert help is always available if she needs it.
- More Features for less: Premium features that are often treated as paid extras elsewhere come included as standard with 20i, helping her scale without adding complexity or cost.
“This may sound dramatic, but on a personal level it’s given me my passion for vintage jewellery back. Having a website that just works has taken the focus from always being ‘the website’ to ‘the business’. Life is better with 20i.”
Support that never sleeps
The standout moment for Queenie’s Bazaar came during the middle of the night, when a PHP crisis had occurred causing her website to become a ‘white screen’. Unlike her previous host, 20i was there to help her within minutes.
“I contacted the 20i support team after midnight. They replied so fast and solved the problem, giving clear information as to what the issue was and how they fixed it. Being with 20i feels like I have a team behind me.”
The “Best Recommendation Ever”
Queenie’s Bazaar is now expanding faster than ever, with a stable, eco-friendly platform that can grow with Alexandra’s business.
➡️ “There is a reason why so many people love 20i. I’m one of them, and I’m sharing the best recommendation ever. If you need hosting look no further than 20i.”
