Founded in 2010 as a small project alongside university studies, Roseblade Media has grown into a successful digital agency. After graduating in 2013, founders Mathew and Sian took the business full-time. They later rebranded and became a limited company in 2016.
Today, the agency is run by a husband-and-wife team, supported by trusted freelancers when additional expertise is needed.
Over the years, the business has faced both growth and challenges. Despite this, it has continued to expand and now oversees over 75 client websites alongside their other services. As a result, stable hosting has become an essential part of its offering.
The problem: Unreliable hosting creating extra work and downtime
Before moving to 20i, Roseblade Media faced ongoing issues with its previous hosting provider. Frequent downtime and slow support began to impact both their own website and their clients’ sites.
These disruptions created unnecessary stress and increased their daily workload. Instead of focusing on growth, they were spending more time troubleshooting issues and managing outages.
Key challenges
- Frequent downtime – Client and internal websites regularly became unavailable, disrupting services and undermining reliability.
- Slow, unresponsive support – Waiting over 24 hours for assistance made it difficult to resolve urgent problems quickly.
- Client frustration – Ongoing hosting problems caused confusion and reduced trust in the services provided.
- Time lost to troubleshooting – Valuable time was spent chasing support and fixing issues instead of growing the business.
➡️ It became clear that Roseblade Media needed a more dependable hosting solution, one that combined strong technical support with the flexibility to accommodate future growth.
Why Roseblade Media chose 20i
After discovering 20i through online advertising, the team carried out extensive research to avoid repeating past issues.
What stood out immediately was the speed and quality of support, with responses typically arriving within 10–15 minutes and feeling personal rather than templated.
➡️ With confidence in both the platform and the team behind it, Roseblade Media decided to make the move.
My20i control panel
My20i, 20i’s custom-built control panel designed with agencies in mind, makes it easy to manage multiple client accounts from a single dashboard.
Flexible hosting environment
20i gives the team the flexibility to tailor each client’s environment. From choosing operating systems to selecting PHP versions, the platform supports a more customised approach.
A partner that goes further
Roseblade Media values how 20i goes beyond basic support, offering help wherever possible and reassurance when it matters most.
“The team has always gone above and beyond and helped where other companies would have stopped.”
A smooth, zero-downtime migration
Migrating to 20i was quick and straightforward.
Using the built-in Migration Centre tools, the team moved their websites from cPanel without complications. The process was seamless, with zero downtime and no disruptions for clients.
The results
Since migrating to 20i, Roseblade Media has seen clear improvements in both performance and day-to-day operations.
With fewer disruptions and faster support, they now spend far less time troubleshooting hosting issues, freeing up more time for design work and winning new clients.
The outcome: Roseblade Media’s recommendation
Today, Roseblade Media continues to grow with a hosting platform that supports both its day-to-day operations and long-term goals.
With more consistent service, faster support, and less time spent fixing issues, the business can focus on what matters most.
“Absolutely. 20i may be a bit more expensive than other companies, but it’s true what they say: you get what you pay for. The support alone is worth the fees. I took the leap and never looked back.”